New Member
When I open my notebooks and journal online I can't see any of the highlights or notes that I did on my phone. Both are logged in to my same church account. Is this a setting I can change or do the two not sync?
Why don't my internet notebooks match my phone notebooks?
Community Administrator
Re: Why don't my internet notebooks match my phone notebooks
The two are definitely supposed to sync. Can you give more details as to what device you're using (at this point, we don't even know if you are using an iPhone or an Android phone or something else).
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
Re: Why don't my internet notebooks match my phone notebooks
So I have an iphone 4s and it is completely updated with the most current software updates. And I would normally think it was a time delay thing but it doesn't show any of the notes or highlights I've done on my phone, even the ones that are months old.
New Member
Re: Why don't my internet notebooks match my phone notebooks
Any luck on this yet? As I mentioned I have an iphone 4s, fully updated with current software. And as of today my online notes and journals still don't show any of the things done on my phone.
Member
Re: Why don't my internet notebooks match my phone notebooks
Your best best would be to send a message to the iPhone team as the issue would be a sync issue with the iPhone.
Jason Hyer
New Member
Re: Why don't my internet notebooks match my phone notebooks
What do you mean by the "iphone team", is that an lds.org team? Do you mean apple or my phone carrier? And if you mean an lds.org team, how/where do I contact them? Thanks 
Community Administrator
Re: Why don't my internet notebooks match my phone notebooks
You can find the answer in Gospel Library support - iPhone
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
Re: Why don't my internet notebooks match my phone notebooks
Actually that link does nothing to help. There is no way to contact the iPhone support team. About two weeks ago all the notation I made on lds.org stopped showing up on my phone and iPad. I can't find anywhere that someone can help me understand why this is happening. This is very frustrating.
Community Moderators
Re: Why don't my internet notebooks match my phone notebooks
The link in the post right before yours has an email address at the end of the second sentence. Email your concern.johnsonbd wrote:Actually that link does nothing to help. There is no way to contact the iPhone support team.