Unit Statistics Error

I have been getting an error for the last two weeks or so on the Unit Statistics report in the online MLS that I will explain below. I use this report regularly, especially when I am in a Priesthood Interview with an Elder's Quorum President or High Priest Group Leader and we are discussing Prospective Elders.

When I go into the Unit Statistics report and then click on one of the links to bring up all of the Prospective Elders in a ward (or any other group for that matter - YSA's, Laurels, Priests, etc.), I get the following error:

Clerk Resources - Sorry, an error occurred while processing this page.

Retry the web page by clicking the refresh/reload button or trying the URL from the address bar again. Even though the Server Error is reporting a general error on the web site's servers and not your computer, the server error may only be temporary. Trying the page again will often be successful.

Come back later. The Server Error message is often temporary and should be resolved fairly soon.

Use your browser’s back button to go back to the page you came from.

I thought that the problem was temporary and would be resolved in a day or two, but it's been at least a couple of weeks and I'm still getting the same error. Any idea of when this will be available again? It is very useful to our presidency.

Thanks,
Corey

I'm get the same error. I tried several of the links and received the error each time.

Gary_Miller wrote:I'm get the same error. I tried several of the links and received the error each time.

Same here. None of the links on that page seem to be working.

Hopefully, someone has used the Feedback link to point out this problem?

benson8159 wrote:in the online MLS that I will explain below.

Do you mean Leader and Clerk Resources?

I am the Bishop of a ward and am finding that I can no longer access the Unit Statistics reports on the LDS.org site. I am constantly getting the following error 'Clerk Resources - Sorry, an error occurred while processing this page'. Does
anyone else find that they're having the same issue? This has been happening for the last week or so.
Any help you can give would be much appreciated. Thank you.


[Moderator note: I have moved this post into this thread where a discussion on this error is already in progress.]

russellhltn wrote:

benson8159 wrote:in the online MLS that I will explain below.

Do you mean Leader and Clerk Resources?

Yes, the report we are having trouble with is under Leader Resources and is called "Stake Statistics" when I first click on it, but after clicking on it the first time during a session it changes to be called "Unit Statistics". It's a great and very useful report and hope that the error can be resolved soon.

lajackson wrote:Hopefully, someone has used the Feedback link to point out this problem?

I hadn't entered anything under Feedback, but just did. Thanks for the suggestion.

As far as I can tell, all the links to:
https://www.lds.org/mls/mbr/report/unit ... &blah=blah, etc.
are not working on the report.

The links to:
https://www.lds.org/mls/mbr/report/unit ... &blah=blah, etc.
are working.

Where exactly is Feedback for the page to report the problem?

sjpynes wrote:Where exactly is Feedback for the page to report the problem?

You can use the feedback page found anywhere on LDS.org. Just change the category appropriately, provide proper URLs in your notes, etc. It should make it to the right place.

Thanks.

I noticed that the link to the file "unit-statistics-details" only fails when the number is greater than zero. This suggest to me that there is some bad code in the file.

Page loads fine for me?!