Tech Forum Archive

"My Household" Privacy Agreement screen stuck

3 postsstarted by disciplej 12,054 viewsoriginal topic

disciplej
New Member
#1
When I click on "My Household" in Internet Explorer using Windows 7 on a relatively new laptop (1 year old), the agreement pops up. However, it extends below the bottom of my Internet Explorer window with no option to scroll down (presumably to where the "Agree" button might be located). All I am able to do is click the "close" button since it is located at the top of the agreement.
jdlessley
Community Moderators
#2
What version of Internet Explorer do you have? It sounds like it is Internet Explorer 8. There are many problems with IE8 and earlier versions. The recommended fix is to upgrade your browser to a newer version (9 or 10) or to use a browser such as Google Chrome or Mozilla Firefox.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
#3
A better question might be what is the screen resolution? I've seen that kind of problem elsewhere when working with a netbook with a small screen.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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