Clerk Training

27 postsstarted by drepouille 14,822 viewsoriginal topic

Senior Member
#1
Next week, I plan to hold a breakout session in the high council room for all clerks and assistant clerks in the stake. I have prepared the attached presentation (using LibreOffice).

Much of it is copied from various LDSTech Wiki articles. You are welcome to use it, adapt it, and throw stones at it. I promise to accept all criticisms gracefully.
๐Ÿ“Ž Clerk Training March 2013.odp (26.6 KiB)
Dana Repouille, Plattsmouth, Nebraska
Member
#2
I am running normal open office so the file type differences may account for it but the slides were coming up to long and had to be scrolled.

If I were a new clerk attending I would have felt it was a little to much why without enough what to do and how. For example attached you will find a copy of my weekly, monthly, quarterly, semi annual and yearly clerk cheat sheet. I started in June as the ward clerk with no assistants and a relatively new bishopric. So I felt totally overwhelmed. I really wish I had something similar to the cheat sheet to help me get through the learning curve. I am endeavoring to get a cheat sheet built and keep it up so there is a resource for our system so no one else faces that struggle. It is posted inside the cabinet doors just above the computer so there is help that won't get lost right handy.

From trouble in the other ward in our building recently the next thing I need to get added to it is the contact information for the various helps. They lost all the logins for MLS and it was apparently quite a trial to find the right people to help them recover. So I need to get that list of phone numbers put together in case I ever need them. I am also in the midst of a unit data refresh cycle and trying to get that huge bunch of errors fixed. So my cheat sheet probably needs that added a a semi annual or quarterly task so I never again have the big mess I have now to fix. It would have been nice if someone told me that the errors would keep coming in from the outside if it wasn't done.(I may have read it early on when I didn't know what I was reading and simply missed it) Some of the things I am hopefully permanently fixing now I have fixed 3 and 4 times only to have the problem reappear weeks or months later.

Now as a longer time clerk what I would want is answers to specific how to type questions. For example the one that leaps out at me from your slides is I have no idea how to get MLS to accept a common law marriage. With no date or place and in many cases since they are often inactive or people who want no contact with the church I may not even have the spouses full name. My guess is you might want to ask for questions this time to be ready to provide answers at another training session.

A review of the rights and responsibilities of the clerk position is well and good. But that much is easy to get doing the online training. MLS skills are another piece of the puzzle of being a clerk. Another topic that might be covered is social engineering skills of being a clerk. How to get all the information in on time for the quarterly report for example. I have tried handing out roll sheets and HT/VT sheets for the new quarter 2 weeks ahead of time and reminding them I will be needing the information at the end of the quarter. Then weekly reminders at church there after. That wasn't enough. I have run training sessions for the presidencies of the aux and made sure the appropriate people had MLS access if they needed it to help in the task. Will see if any of that has helped for my third go round of it. I am still learning too.

Finally you might consider doing a change of pace. I know having implemented the talents and interests section under the custom fields section has been interesting. People have had skills I had no idea they had and it has been interesting to learn so maybe looking at that might be of interest as a change of pace.(assuming you haven't already done it.)
๐Ÿ“Ž Clerk cheat sheet1.odt (21.14 KiB)
Senior Member
#3
Hey, I can fix lost MLS logins. I've done it several times.

This will not be a "How to" training session. I just want to provide an overview of tasks and responsibilities. I've only been a stake clerk for less than three months, and I've never been a financial clerk.

I am covering a lot of ground, but not at a really deep level, and even so, I am only covering a fraction of everything we all need to know. I firmly believe it is more important to teach where to find the information you need than to try to dump it all on you. You won't remember it until you have a need for the information, so it is more important that you learn where to find the information.
Dana Repouille, Plattsmouth, Nebraska
Church Employee
#4
drepouille wrote:This will not be a "How to" training session. I just want to provide an overview of tasks and responsibilities. I've only been a stake clerk for less than three months, and I've never been a financial clerk.
We did something like this and one of the things that worked well is we had a list of responsibilities and after a survey before the meeting we discussed the 5 or some most requested. We had an open discussion and so some of the more senior (in experience, not age) clerks were able to help give insight as well.
Senior Member
#5
Its an nice slide show has some problems as I lose the bottom of the page when I bring it up as a slide show, using open office.

On the other hand its to much information to try and give out during the break out session of a Stake Priesthood Leadership Meeting. I would cut it down and only pick a couple of topics to discuss. For example discuss how to handle the other accounts along with the YW camp funding, and maybe the Missionary accounts. There will be enough questions and answers from just those two topics to fill up the time allot ed at a stake leadership meeting. Save the other topics for other meetings or have a special training meeting just for clerks.
Community Administrator
#6
Gary_Miller wrote:Its an nice slide show has some problems as I lose the bottom of the page when I bring it up as a slide show, using open office.
I had the same problem. I had to switch to "Outline" view to see everything.

Yes, this is a lot of content. I think you're probably need about an hour to go over it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Senior Member
#7
I am planning on a fast 75 minutes. I'm not going to read every bullet, because they will have the complete text in a handout. Who knows? I may have 15 minutes left for Q & A.
Dana Repouille, Plattsmouth, Nebraska
Senior Member
#8
You might want to look at the training on Missionary Transfer, the online missionary app now has the ability to coordinate some of that and if the bishops jump on it quick can get it all done, in many cases, online without talking to SLC.
โ€œA long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.โ€
โ€• Thomas Paine, Common Sense
Senior Member
#9
My clerk training session yesterday went pretty well. The biggest glitch was that my assistant stake clerk for finances showed up ten minutes late, missed the break-out, and sat in the wrong session. So I was unable to answer most financial questions thrown at me.

Other questions were about common law marriage and gay marriage. I told them to send questions about gay marriages and gay converts to the mission president and the stake president. If those issues ever come to a clerk, the big decisions have already been made.
Dana Repouille, Plattsmouth, Nebraska
#10
jirp: I really appreciate the work you went to to create the "Cheat Sheet". It will come in handy. Today I get to "count" with a new councilor in the Bishopric. It will be just him and me. That first page will be a good lead in for him.

One thought, you mention stapling all the donation slips, calculator slip, etc. together. What I have done for about 14 years (three wards, now on my sixth Bishop), is to put all of the appropriate items from each weeks donations into an envelope (some old ones from previous Bishops, there always seem to be some left over), put the date on the front, and file them chronologically. It keeps everything together but still easily available for the audit. The reimbursement stuff is stapled together and filed. After each audit, I then rubber band the envelopes and the reimbursement paper work together for the period audited, and file them in a box awaiting the time when I can destroy them. Just a thought.
Senior Member
#11
Clerk Training August 2013.pptx
(54.34 KiB) Downloaded 1381 times
I am conducting another breakout session for clerks during stake conference this Saturday. I have attached a pptx file for your amusement. The PowerPoint contains hyperlinks to four PDF captures of ordinance records, which I have also attached.
Dana Repouille, Plattsmouth, Nebraska
#12
Do you have your info in a powerpoint format? I see the second presentation but what about the first one?
Senior Member
#13
OK, I have attached my March 2013 training. It is long and wordy, and covers a lot of ground.
Dana Repouille, Plattsmouth, Nebraska
New Member
#14
I'm a new clerk and have found this thread to be quite helpful. As I was getting organized, it occurred to me that it might be nice to create a shared Calendar (could be google) that has the expected monthly, quarterly, biannual, and yearly clerk stuff plugged in. The details of the event could have the step-by-step instructions for printing/filing the reports and such. I just took the "cheat sheet" mentioned above and plugged it into my personal calendar, but no need for everyone to re-invent the wheel so to speak. Then a new clerk could just subscribe to the shared clerk calendar and, boom away he goes.
New Member
#15
As A new Clerk here as well, I have spent days reading through these forums. I like a lot of the information but is there an overview somewhere that has a list of Clerk items? like:
1. attend Bishopric, PEC, Ward Council & take notes
2. Attend Ward disciplinary council & take notes (fill out form online and submit)
3. Order Toner (ink) for printer x from location x & paper from x.
4. review training video's & read the articles on "getting started for ward clerk" as these are required for Audit (and good info to know)
5. how to setup tithing settlement & what to print
6. how to do the signature card for signing checks
7. what info is needed for end of year audit
8. how to order missionary plaques
etc...

I have been gathering information from the previous 2 ward clerks, but a list of items would be helpful for the newbies.
New Member
#16
I'd like to down the ppt on Clerk Training and the Cheat Sheets mentioned attached above. However when I click the links it appears they're no longer available. Just me? Anyone else? is it possible for someone to repost them? I agree as well that a list of responsibilities would be very help for us newly called. At least to make sure we have got all the correct pieces in place and are able to begin functioning in our callings as well as to know what dates, etc are critical for reports.
Community Administrator
#17
No, there's a problem with attachments. I think there's a issue with security rights on the server the forum is hosted on. I'd check back some time next week after the church employees have returned to work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#18
Thanks....will do!
Member
#19
Jester_ag wrote:As A new Clerk here as well, I have spent days reading through these forums. I like a lot of the information but is there an overview somewhere that has a list of Clerk items? like:
1. attend Bishopric, PEC, Ward Council & take notes
2. Attend Ward disciplinary council & take notes (fill out form online and submit)
3. Order Toner (ink) for printer x from location x & paper from x.
4. review training video's & read the articles on "getting started for ward clerk" as these are required for Audit (and good info to know)
5. how to setup tithing settlement & what to print
6. how to do the signature card for signing checks
7. what info is needed for end of year audit
8. how to order missionary plaques
etc...

I have been gathering information from the previous 2 ward clerks, but a list of items would be helpful for the newbies.
On number 1. Something probably more important than the notes is creating an agenda ahead of time with the information moved forward from previous weeks. I will attach our agendas from last week and discuss why a bit since there are some lessons in our learning curve that also show.(because of special characters these files will only show correctly for windows users. Sorry) (names and intials and some callings change for privacy reasons.)

For most of my first year we ran with a generic agenda that mostly didn't change week to week. What we found was things were discussed with no action or the can kept being kicked down the road or people were not doing their task and reporting back. So in an effort to improve the return and report and keep things on task we went to a specific agenda. Numerous versions were tried from templates. Mostly they either took to long to fill out or scattered across so many pages they took a small forest to print.

So this one developed. On the first line below the header is the legend but it also serves as my cut and paste source for the special characters used in the file. The boxes at the beginning let us mark completed tasks quickly for removal once completed. The circle and the line at the end of each line are where assignments are recorded. Since we have only one set of duplicate initials in the WC possible attendees tracking assignments by initials works well for our ward. Tasks or welfare needs stay on the till completed. We found some were getting stuck on the agenda because of lack of completion so you will notice a few with dates after the item. There again we recently implemented this to encourage faster competition. An assignment is noted and is marked on the next weeks agenda for the person to report on it.

Lets look at the bishopric one. So for example that means AB was assigned to change the meeting times in the paper so we will ask the them this week if it is done. The first 2 callings the bishop wants to do together to try and keep the tipping domino effect under control. So the long list of names on the 2nd calling have been waiting on inspiration. The young womens camp director was called last sunday and all tasks were completed so she won't move down to the called section. On the other hand the elders quorum 2nd was mostly completed but still needs a key transfer that one will move to the called section.

Now lets look at the WC agenda. Notice the first part is identical to the bishopric one. Then notice how items are covered then reports from each president. Finally is a list of other actions.
๐Ÿ“Ž Sample bishopric Agenda.doc (25.5 KiB)
๐Ÿ“Ž sample WC agenda.doc (25.5 KiB)
New Member
#20
The "Clerk Training March 2013" slide set posted by Council Bluffs Iowa Stake is excellent. I went through it and updated it to make it a bit more current. I didn't include the "Home Storage Center" slide as it wasn't relevant to us, but the rest of the material is there. Thank you for sharing your slide set.

I've attached two attachments:
1. The side master set edited using LibreOffice
2. A pdf copy of the slide set

Lewis Newton
Ward Clerk, Bennett Valley Ward, Santa Rosa Ca. Stake
New Member
#21
Working on name Home Teaching Companionships: trying to move individuals to another companionship---clicked on cancel and everything in the file disappeared and hasn't
come back----how do I restore it as it was originally?????

So how do I remove a name to another companionship?????
thanks Bro.Irvin please e-mail at sasi55@q.com..........P.S. you can tell I'm not computer literate
Community Moderators
#22
sasi55 wrote:Working on name Home Teaching Companionships: trying to move individuals to another companionship---clicked on cancel and everything in the file disappeared and hasn't
come back----how do I restore it as it was originally?????
Managing home teaching is done on Leader and Clerk Resources (LCR). Managing home teaching is no longer possible in MLS.
sasi55 wrote:So how do I remove a name to another companionship?????
The quickest way to move a household from one home teaching companionship to another is to find the companionship to which the household will be moved on the Companionships tab and click the Edit button to the far right of that companionship's households name list. Click the green "+" button labelled "Add new assignment". Then click the blue drop-down list button and select "Assigned". Then select either All or the quorum that currently has the assignment for the household to get a list with the household name you want to add to the companionship you are editing. After selecting the household name from the list click the blue Save button.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
#23
I'm assistant ward clerk trying to find out how I sign in on LCR. Can you help me?
Community Administrator
#24
The fastest way is to go to lcr.lds.org. The login is in the upper right of the screen. Note that you must have "private browsing" mode turned off on the browser for it to work. Your calling must be recorded as a standard calling to get access. Custom positions do not work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Church Employee
#25
garybwilliams1234 wrote:I'm assistant ward clerk trying to find out how I sign in on LCR. Can you help me?
First you need to get your ward clerk to record your calling.
New Member
#26
jirp wrote:attached you will find a copy of my weekly, monthly, quarterly, semi annual and yearly clerk cheat sheet.
New assistant clerk here. Thank you for the cheat sheet, I'm sure it'll help me understand the bulk of my calling. Where on LDS.org can I reference the official training for each of the processes? Ex. how to process tithing, cut checks, what to do and not to do?

EDIT: I think I found it: https://www.lds.org/help/support?lang=eng. Helped me find the answer to a question I had about signature cards too.
Community Moderators
#27
jamauai wrote:I think I found it: https://www.lds.org/help/support?lang=eng.
You found it. The Help Center is the place to go.