Households don't show

What is the status of this fix? One month later and I'm experiencing a similar issue. It appears to be limited to households which have not added their information, though not exclusively. In most cases instead of seeing blank picture fields or information fields I just get the eternal spinning ball.

I forgot to mention that this is happening to me on the live site.

I've recorded a short video (25 sec.) showing what I'm seeing, despite having populated information. Our Bishop has his information and a photo which shows up in the "Ward Leaders" panel as does our Ward Clerk. However trying to see his information via the "Households" produces and endless spinning ball. That spinning ball is happening for over 90% of the households in the list. This is on the live site and is consistent across all 3 major browsers.

thebundok wrote:I forgot to mention that this is happening to me on the live site.

This topic thread has been split from the topic of the same name in the Beta Directory forum since it addresses a production Directory issue.

thebundok wrote:What is the status of this fix?

Are you having the same problem in the beta as you are having in the production version?

thebundok wrote:One month later and I'm experiencing a similar issue. It appears to be limited to households which have not added their information, though not exclusively. In most cases instead of seeing blank picture fields or information fields I just get the eternal spinning ball.

My first impression is the problem is because the households have not opted in. Since you are in Norway households need to opt in for you to see their information. But instead of getting the waiting icon (spinning ball) there should be nothing. I do not know if that is supposed to be the behavior for a household that has not opted in.

@thebundok: whichcallings do you have?

jdlessley has an interesting theory; it would be good to make sure you don't have a calling that lets you see everyone's information, including those who have opted out. If you do, then jdlessley's theory would not be correct.

I can't test this right now as I need to get a a family member's LDS Account which has fewer permissions than mine. This is interesting if even those who have opted out will have their information shown if they have a calling.

jdlessley wrote:Are you having the same problem in the beta as you are having in the production version?

I couldn't tell you, in the beta I only see my household and no others.

jdlessley wrote:My first impression is the problem is because the households have not opted in. Since you are in Norway households need to opt in for you to see their information. But instead of getting the waiting icon (spinning ball) there should be nothing. I do not know if that is supposed to be the behavior for a household that has not opted in.

The households I showed in the video (the bishop and ward clerk) have both opted in as have many others that I know of but can't see (I get the spinning ball, not just a blank panel).

mevans wrote:@thebundok: whichcallings do you have?

I'm currently called as the Sunday School President.

thebundok wrote:

jdlessley wrote:Are you having the same problem in the beta as you are having in the production version?

I couldn't tell you, in the beta I only see my household and no others.

That makes it difficult to tell if they are addressing the problem in the beta.

thebundok wrote:The households I showed in the video (the bishop and ward clerk) have both opted in as have many others that I know of but can't see (I get the spinning ball, not just a blank panel).

Have you checked to see if others in your ward are having the same problem?

jdlessley wrote:Have you checked to see if others in your ward are having the same problem?

The ward clerk is having the same issue, but he's the only one I've been able to confirm this with as of two days ago.

I can see the household's names, but when I click on them, no information is shown. I can't print a directory from the site. I do see the leadership names, and household names list, but no household addresses, tele. email, etc. comes up.

dyrkarthurvanvalkenburg wrote:I can see the household's names, but when I click on them, no information is shown. I can't print a directory from the site. I do see the leadership names, and household names list, but no household addresses, tele. email, etc. comes up.

This is the exact behavior to expect when no one has opted in (changed the privacy setting from "Private - Leadership Only" to Ward Visibility or Stake Visibility).

The previously mentioned Ward Clerk no longer has this issue but I'm still experiencing the eternal spinning loader when trying to view households. We both figured it may be due to my calling not being given high enough access (I'm the Sunday School President) to view all members, however in that case shouldn't the frame still be populated but just with redacted information? What is also odd is that this doesn't occur with only those households that haven't updated or opted in. It's very irregular.

Another thought (and probably out of left field) could it be because of my being an American (all browsers/OS etc. being set to English) in a Norwegian Ward?

thebundok wrote:Another thought (and probably out of left field) could it be because of my being an American (all browsers/OS etc. being set to English) in a Norwegian Ward?

Possibly. It seems like something that would be worth testing. Can you try it on a different machine?

If you're in to using web browser debuggers (which you may not be), you might see if there's a call that's not completing. Maybe there's an error? Maybe it never returns?

I have been having this exact same issue for over 7 weeks now. I am in the Primary and last year the directory worked, but either at the very end of last year or the very beginning of this year it stopped working. I get the spinning ball no matter what browser I try.

EPRaab: are you in the United States or another country? If so, which country?

Can anyone with this problem see the ward mission leader? It seems like it uses a view similar to households. I'm curious if it works for you.