administrators by name - members missing

I tried to add an administrator by name and the members are missing.

How is this possible please?

Is it an out of unit member? If so, what position do they have?

I assume you've verified that their name shows up in the directory.

pminet wrote:I tried to add an administrator by name and the members are missing.

Did you start typing in the name and no names appeared?

Also note that when you choose the "by name" option, it takes a while for the selection list to be generated (it can be several seconds). While the list is being generated, a small animated spinner icon should appear. Until that icon goes away, you can't enter any names.

Thanks for all the replies.
The member is a member of the unit in question.
The member appears in the directory of members.
When I start typing in the name box all members with his name appear (his children and grandchildren) but him and his wife do not appear.

Thanks once again any help would be appreciated.

My guess is that this is caused by the visibility settings of the members in question. If they are set to Private, then you still could see them in the Directory if you are a clerk or bishopric member. However, the visibility settings affect whether they can be seen in lists for adding them as building schedulers or administrators.

There have also been some problems reported where members don't show up on lists when they have Ward Visibility settings, even though it makes no sense to restrict people from being added to a ward calendar system when they have Ward visibility.

Thanks for the Reply, visibility settings was my first thought too. I am the stake clerk so when I look at them through the online directory I can see them, their emails etc. Where can I see if it is marked as private?

ok so looking at the member in question I can see things, if I click edit I can see that everything appears to be set to ward visibility. Is it this setting that is preventing him from being selected on the ward calendar by name to be an administrator?

ah ha ... so only if you have stake visibility can be selected as a ward calendar administrator. The help says only private is restricted, but my testing suggests that ward visibility is preventing this.

pminet wrote:ah ha ... so only if you have stake visibility can be selected as a ward calendar administrator. The help says only private is restricted, but my testing suggests that ward visibility is preventing this.

I reported a somewhat similar situation in the topic Building Scheduler member list incomplete. That dealt with a building scheduler, which has a role beyond a single ward, but the symptoms were quite similar.

thanks for that ... So a person who has visibility set to Ward Only will not be able to be selected for his ward as an administrator. WOW that is totally weird. Is there any developers out there that we can send this to to get them to verify ... or do I have to push this through the support desk.

It shouldn't be all that hard to verify that this is how it works, if you're a clerk with ability to change the visibility of a member. Just find a member (someone in your family, perhaps, who won't mind a temporary change); make sure their visibility is Stake and that they can be added as an administrator; then change their visibility to Ward and see if they can no longer be added as an administrator.

I certainly agree that it is weird, and I doubt that it was really intended to work this way. The standard way to request a change is to use the Submit Feedback link on LDS.org. Local Unit Support generally doesn't deal with the apps on LDS.org. Occasionally a developer will see this forum, although those visits have been less frequent as of late, so you can't be sure that this topic will be seen.

thanks for all your help. Appreciate very much your time. If ever you come to Australia you will always have a place to stay.