Tech Forum Archive

FamilySearch Indexing in Windows 8

8 postsstarted by rich_jones_1999 6,954 viewsoriginal topic

rich_jones_1999
New Member
#1
Is anybody else having trouble running FamilySearch Indexing on a Windows 8 PC?

I am running Windows 8 Pro 64 bit, and FamilySearch Indexing grinds along EXTREMELY slowly, if at all.

As a work-around I have installed an XP VM and a Linux VM under VirtualBox on the Windows 8 PC, and Indexing runs much better on either of them, though not as fast as the Windows 7 PC in my family room. The WIndows 7 PC which runs fine, is 64 bit as well and a lower spec machine than the one running Windows 8.

Any ideas?
russellhltn
Community Administrator
#2
Does FS Indexing still use Java? If so, then you might want to compare the version of Java installed between the Win7 and Win8 box - 32 bit only or 64 bit. That might make a difference in performance.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rich_jones_1999
New Member
#3
Thanks, I appreciate the response.
I didn't have Java installed previously. I didn't have any programs that required it. I just let the installer install whichever version it wanted when FS Indexing runs through its installation.
I've noticed recently, if I Google the issue, posts from other users about the same problem.
Is this the appropriate forum to bring up the issue, or should I have posted in a different place?
I wasn't successful finding a tech support site for the program, only places to get help with performing the indexing itself.
russellhltn
Community Administrator
#4
forums.familysearch.org would be a good place to ask. No one from FamilySearch is active here.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rich_jones_1999
New Member
#5
Thanks for the reply. I'll give the Family Search forums a shot.
Phorz
New Member
#6
My mom was having this same issue with Windows 8.1 I updated Java to the latest version (Version 7 update 51) and she stopped having problems for now. Hopefully this is the permanent fix, hope this helps future searchers.
rich_jones_1999
New Member
#7
Thanks for the reply. I've been running Indexing in a VM running XP and that has run fine. I'll have to try it again directly under Windows 8.1 with the latest Java version. I'll post how it goes.
mercedesbiglia
New Member
#8
Hola! Actualicé Java, tengo windows 10 64bits - No puedo ejecutar el programa, solo lo puedo ejecutar en otra computadora que tengo XP. Has podido con tu windows 8?
Gracias y saludos desde Argentina.