ranholt wrote:How do we get bishopric councilors the same information in LDS tools that the membership clerk has?
I'm not sure you can. On the Leader and Clerk Resources portion of lds.org, bishopric councilors do not have access to membership records or to the IOS. I'm not sure how that translates to permissions in LDS tools but given the restrictions in Leader resources it wouldn't be surprising if councilors couldn't access some of that information.
ranholt wrote:It is not iPhone vs. Android, as the councilor has tried it on Android, iPhone and iPad. Membership clerk has an iPhone. The councilor has completely erased and reinstalled LDS Tools.
The councilor can see Birthday, phone number, MRN, and address. That's all.
If he has access to the birth date and MRN then he has more information than a non-leader which indicates his position is correctly recorded and is recognized by LDS Tools.
ranholt wrote:The Clerk can see a section called "Leader Information" that includes ordinances, marriage, mission, prior unit and birthplace. The clerk can also see ordinance dates.
Nothing seems amiss in MLS with permissions (does that have anything to do with it?), and councilor shows up properly as a councilor in LDS tools.
MLS permissions don't affect permissions for LDS Tools or lds.org. Those permissions are determined by callings as recorded in MLS (or strictly speaking CDOL) and can't be changed individually.
ranholt wrote:
Can anyone give me some help on this matter?
Although I suspect there is nothing that can be done, I don't know for certain what councilors should be able to see. Hopefully someone else can chime in on whether other bishopric councilors can see any more information.