Study Notebooks Suddenly Empty

When I logged in just now, each of my study notebooks was empty! The names were still there but they all showed (0) items and when I checked, there is nothing there.

What happened and how do I get the contents of my study notebooks back into them?

One place I've seen caching errors, and this looks like it could be one of those, is Facebook. Users there regularly reports posts suddenly disappearing.

There though, they usually reappear in a few minutes, sometimes it takes a couple days for them to reappear. While lds.org uses a different system than Facebook does, there could be at least a thing or two similar.

I too just discovered when I logged in via my desktop browser all of my notebooks I created are empty and everything is moved to "Unassigned Items". I hope there is a fix to this. It will take some time to reassign everything.

I too have this same problem. All my study posts have been moved to "unnassigned." This makes the study notebook somewhat useless as I now can't search for all those entries in a specific topic. Is this going to get fixed?

Our initial findings are that this is related to an issue with the Android Gospel Library application. Do all of you use Android (and the app) by chance?

Yes, I use the Android Gospel Library App on my Kindle Fire.

I use lds.org in english and spanish. My notebooks and journal content dissapeared a few days ago and now my journal appears in spanish. I thought it had to do with whether or not I logged in from the English lds.org or the spanish lds.org. I was able to access my notes and journal content in english with everything there one time logging in from the english lds.org, but now it doesn't matter where I log in from and my journal has no content and is in Spanish. I don't use android just from my laptop pc.

Yes, I use the Android app as well.

How can I get my notes and journal entries back? I've not been able to access them for almost two weeks.

I have also had all of my personal progress/ study notebook entries disappear. They've been gone for a few months. I contacted the website directly, but I tried their suggestion and it did not work. I haven't been using andriod or the app. Any ideas?

sarahmayne wrote:I use lds.org in english and spanish. My notebooks and journal content dissapeared a few days ago and now my journal appears in spanish. I thought it had to do with whether or not I logged in from the English lds.org or the spanish lds.org. I was able to access my notes and journal content in english with everything there one time logging in from the english lds.org, but now it doesn't matter where I log in from and my journal has no content and is in Spanish. I don't use android just from my laptop pc.

Mine is doing the same thing...did you ever figure out a fix? Much thanks

Look in your URL. Change the end of it where it says "lang=spa" to "lang=eng" and press enter. Your journal should appear in English and you should see all your entries. Your notes stay with your language.

Any update on this? This just happen to me

Yep, it's happening again. Really? Don't they have a test bed for this? Some virtual server somewhere to practice on? We have how many million members with many thousands putting their notes into the online system - and this is ok? Rather irresponsible frankly. I know there are many unpaid individuals involved with the IT and app projects, and that can no longer be used as an excuse. Does this represent the perspective of the church on how important our study is? This has got to stop. Same with the apps. Notes disappearing, etc. Just not acceptable. Hire someone please.

I know this has happened periodically to people over the years and now it's happened to me. I just logged in to study on the website (not the mobile app) and all my notes are gone. I went to Notes and my notebook is completely empty...and I had a couple thousand notes. I know it was working yesterday, as I had made several notes then.

Same for me. I logged on to notes from the website today and there is nothing there! I have over 12,000 notes so hopefully they are not gone! Anyone know how to fix this????

Try sending Feedback. Maybe if enough people tell them something's wrong they will investigate. I sent Feedback.

I sent feedback also.

ebyers wrote:I know there are many unpaid individuals involved with the IT and app projects, . . . . Does this represent the perspective of the church on how important our study is? This has got to stop. Same with the apps. Notes disappearing, etc. Just not acceptable. Hire someone please.

I think they let the guy that does this go to church on Sundays.

I do not believe what you see represents the perspective of the church on how important our study is. I think it reflects the church priority that many other things are more important, that resources are minimal, and that members are still able to study he scriptures whether or not their study notes are currently available.

That said, they know it is helpful and important, and they are working on it.

Same thing for me this morning, everything gone when I logged in. Was fine yesterday. Feedback sent. Here's to hoping it's a temporary blip, and can be quickly resolved. Still a sickening feeling to login and see it empty.

As I typed this, it looks like they're working on it. Now when I load the site I see placeholders for my notes, just no content in them. Tags appear with counts and I see my notebooks again.

Thanks to those that are working on the issue.

My notes are back today. Yesterday, I couldn't even log in to the church website, so I don't know if they were working yesterday.

I received the standard Feedback response to clear my cache. Occasionally that has been the right answer, but usually it isn't. I was pretty sure it wasn't a cache issue, since I tried looking for my notes on multiple web browsers and they were gone on all of them. I had to get to work and didn't have time to mess with it on that day. Anyway, I'm grateful I can log in today and that they fixed the problem and that my notes aren't lost forever.

I am having the same problem. I can see all of my Notes and tags on the app on my iPad but not from my computer.

MJDoney wrote:I am having the same problem. I can see all of my Notes and tags on the app on my iPad but not from my computer.

I just checked an my notes are still working.

How often do you use the web Gospel Library vs. the iPad Gospel Library? Do you know when it disappeared on the website? A very common support response from the church is to clear your browser cache to see if that solves the problem. For me, occasionally that is the right answer, but often times not. Since it appears that the system is working right now, if you're still having a problem, I suggest you try clearing your browser cache. You could even try with different web browsers to verify it's the same on each of them.

I also recommend going to the menu in the upper-right of the website and opening Notes (My Account and Ward / My Account / Notes). Do you see your notes on the Notes page?

Also, are you in a location with a good internet connection? Sometimes the interface for showing the highlights lags quite a bit from the interface that shows the words you are browsing. If you have a poor internet connection (which may be common if you're trying to access it in a church building), it may time out before it updates.

Let us know your findings and we'll see if we can help further.