Online directory photos not showing up

I'm a clerk, and tasked with approving photos submitted to the online directory. In the left-most sidebar of the directory, there is a link titled New Photos (2). When I click on said link, there are no photos listed to approve. When new photos come in, the number updates (to 3 or 4 or whatever) and the new pictures show up. After I approve them, the number accurately updates to reflect this, and the new pictures are successfully added and disappear from the new photos section, but the (2) never disappears.

This has been the case for months now. FYI, I'm accessing it on our ward's computer. Any ideas?

A similar situation was reported in late October last year. That issue was resolved. We may need a church employee to respond to this. If others have the same issue we may be able to get this elevated for attention.

This is still a problum. i just tried it.

How do we get this elevated and/or submit a ticket? I feel like I should know how to do this, but...

I've PMed a church employee to take a look at this.

I just discovered the same problem -- "New Photos (1)" displays, but there are no photos to review. BTW is there a way for me to flag this discussion and be alerted when someone answers the question? Thanks for helping us clerks out here in the mission field. Kevin.

kalong71 wrote:BTW is there a way for me to flag this discussion and be alerted when someone answers the question?

You can subscribe to the thread to receive e-mail notices every time there is a new post. There is no way for the notice to be only sent when the topic is resolved. At the bottom left of the thread page are three links. The middle one is titled "Subscribe topic". Click that to subscribe to the thread.

I am having the same problem is there anyway to fix it?

The developers are busy with a number of things - the priorities set by those above them. It may be a bug they're letting go until the next release as it's not that serious.