Need help with records

We have, in our ward, a recently married couple. The husband moved into the wife’s home. Showing them married and getting his recordsinto the ward went fine until tithing settlement. Our financial clerk tried to print theircontributions summary for them to review, but could not find them except bylisting them as an outside donor. Wefurther discovered they do not show up on MLS or any attendance rolls. They do, however, show up on “ClerksResources” on the LDS web site with all their information. Any suggestions on how to correct thisproblem would be greatly appreciated.

Here's what I would do:
1. Login to LDS.ORG, go to Clerk Resources, find them, and print their Membership Records.
2. Login to MLS, and try to print their Membership Records.
3. If you can't find their membership records on the Print Membership Records selection screen, then you'll have to Request their records again through MLS using the information on the Membership Records that you printed on LDS.ORG.
4. After you receive each of their membership records in MLS, go into MLS Finance and link the existing donor record(s) with the correct membership record. They should then show up on the Tithing Settlement reports.
5. Verify on both MLS MEMBERSHIP Record printouts that the current spouse is correct (including the Membership Record Number).
6. Provide INDIVIDUAL ORDINANCE SUMMARY Record printouts from MLS to the members for their review along with their Tithing Settlement statements.

rontilby wrote:3. If you can't find their membership records on the Print Membership Records selection screen, then you'll have to Request their records again through MLS using the information on the Membership Records that you printed on LDS.ORG.

If the records can't be found, I'd do a Unit data refresh.

Thanks, it worked.

dbreinholt wrote:Thanks, it worked.

Just so we know, what worked? The refresh or ordering the records?

RussellHltn wrote:Just so we know, what worked? The refresh or ordering the records?

I requested the records by using the member's name, birthday and membership number. Maybe using all three helped.

Can I print attendance rolls from home?

It depends on your calling.

https://www.lds.org/mls/mbr/report/atte ... s?lang=eng

I have a new Young Women's Advisor which I have put into the system but because it is a custom calling she cannot access the records she needs for her position. I have tried to put her in as a secretary but all the callings are full in the YW organisation and it won't allow me to put in another secretary. So how do I add a new calling that will give her the access she needs?

pixel wrote:I have a new Young Women's Advisor which I have put into the system but because it is a custom calling she cannot access the records she needs for her position. I have tried to put her in as a secretary but all the callings are full in the YW organisation and it won't allow me to put in another secretary. So how do I add a new calling that will give her the access she needs?

The only way to provide rights is by using a calling that provides those rights. Any information needed by YW Advisor's would generally be provided by the YW presidency or the YW secretary. They are the only one's who have access to LCR.

Note that there is a standard calling for YM Advisor but it doesn't give any rights to LCR (although it does give at least some rights to the Personal Progress site).

Membership record change in marriage status. I received error message when I tried to change the status to annulment.

wjboren wrote:Membership record change in marriage status. I received error message when I tried to change the status to annulment.

What was the error message? Were you using the MLS program on the clerk computer, or the LCR web page? Are you the bishop, ward clerk, or membership clerk? Other callings might give the illusion that you can change the record, but are likely to be blocked by the back end.

The error message was cant be recorded at this time. try again later. I am working in LCR as the membership clerk. Stake clerk called the church and they said the problem was the box was not marked as me being set apart. I marked the box still the same error message comes up when I go to save the change for the annulment.

wjboren wrote:The error message was cant be recorded at this time. try again later. I am working in LCR as the membership clerk. Stake clerk called the church and they said the problem was the box was not marked as me being set apart. I marked the box still the same error message comes up when I go to save the change for the annulment.

Call the CHQ and ask again. Obviously their theory about not being set apart was wrong.

wjboren wrote:The error message was cant be recorded at this time. try again later.

That sounds like either there was a server problem that is just temporary or there is a bug in LCR that is showing up in connection with that record or perhaps a data problem with that record.

wjboren wrote:Stake clerk called the church and they said the problem was the box was not marked as me being set apart.

I don't know why they would say that. The 'set apart' flag has never had any affect on rights in church systems.

wjboren wrote: I marked the box still the same error message comes up when I go to save the change for the annulment.

Assuming the problem is still happening in a few days, I think you need to contact local unit support and ask them to look into it further or ask them to make the change.

I'm a brand new Ward Clerk in a newly minted ward. I don't know how to change the birth date on some records that are wrong. Where do I go to change
them?

golark wrote:I'm a brand new Ward Clerk in a newly minted ward. I don't know how to change the birth date on some records that are wrong. Where do I go to change
them?

Go to LCR (https://clerk.lds.org) , select Membership > Member List from the menu, find and click on the person, click on the View Member Profile button and then click on the pencil icon on the right side of the screen next to the personal details under the Individual tab. After editing the appropriate information click Save.

The process for changing the birth date on a member's record as described by eblood66 is correct. I followed it today though only to get an error message stating "Birth date must precede the record creation date".
The birth date had been (example) 21 Dec 2009 but it should have been 14 Aug 2010. The error message occurred after I clicked on Save. Any idea on how to correct this?

You'll need to contact support. Someone may have repurposed a record or you are trying to modify the wrong record.

Thank you.