Unable to Add a Building Scheduler

100 postsstarted by smconvey 18,581 viewsoriginal topic

Member
#1
I'm the stake website administrator and for some reason I'm not able to add a building scheduler. I've done it before and I'm following the instructions at the following link:

https://ue.ldschurch.org/ldsapphelp/cal ... schedulers

However, when click on the "Add Scheduler" link the "Select a Unit" drop-down box displays nothing and the name field will not accept input.
Community Administrator
#2
Right now, I think the system is down. I'm getting the eternal spinner when I try to get into the calendar.
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Community Administrator
#3
Is this a location you've added a scheduler to before?

You might want to check to see if the location has any units attached to it.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Member
#4
aebrown wrote:Is this a location you've added a scheduler to before?

You might want to check to see if the location has any units attached to it.

I just added the location and added many units to it. I thought about that, so I went into another location (that already has a building scheduler) and tried to add an additional scheduler, but got the same results. So, the system seems to be prohibiting me from adding a scheduler to any location.
New Member
#5
Please help someone....
I can not add a building scheduler. I click the add button and the popup appears. However the "unit" dropdown never populates. Just spins...forever...
Community Administrator
#6
I see the same problem. I get the spinner in IE9, but not Chrome. But either way, the pop-up window is inoperative.

I've reported it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#7
Same problem here. Chrome and Firefox for Mac.
Ray Merritt
Jerome 2nd Ward
2nd Councilor
Church Employee
#8
Calendar depends on another system and database to populate that field. If that database is down, you'll get the endless spinner. We're looking into the problem. Thanks for your patience.
QA Engineer
New Member
#9

Unable to Add a Building Scheduler - Still Broken

This is still broken and has been for a few days now. Any estimate of when this will be fixed so I can tell my new building schedulers?

Thanks....
Church Employee
#10
I've logged this issue and we're looking at it now (reference 3475).
QA Engineer
New Member
#11
I have the same problem. I assume someone will post to this thread when it's resolved?
Community Administrator
#12
lcizatt wrote:I have the same problem. I assume someone will post to this thread when it's resolved?
Yes, someone will certainly post to this thread when it's resolved. So subscribing to this thread is a good way to be sure you find out when it is fixed.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#13
It's the 25Nov12 and still not functioning. (I'm only posting to establish a date and to subscribe ;) ).
New Member
#14

Unable to add scheduler

I am the stake technical clerk and have added people to many different locations in the past. Now the system goes into a wait state and never produces the units or allow a name to be type in the name block. Appears to be a bug in the program.
Community Moderators
#15
JankovichMR, please note in post #10 that the issue has been noted and they are working on it. LisaAn will let us know when it is fixed.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#16
I have experienced the same exact problem for well over a week now. It appears to be consistent no matter day of week or time of day. I think there is a website server or software issue. This worked fine last year when I added the building schedulers.
Community Moderators
#17
johnleary wrote:I think there is a website server or software issue. This worked fine last year when I added the building schedulers.
You can read in post #10 they have identified the issue and are working on it.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Senior Member
#18
jdlessley wrote:You can read in post #10 they have identified the issue and are working on it.

I realize the request is in vain, but any chance there is an update about this issue... We're well past the time of year that scheduling is vital for stakes, wards and branches.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
Senior Member
#19
JohnShaw wrote:I realize the request is in vain, but any chance there is an update about this issue... We're well past the time of year that scheduling is vital for stakes, wards and branches.
The in ability to add a new building scheduler should not have any effect on the ability to book/schedule events on the calendar.
Senior Member
#20
Building Schedulers are needed to do reservations or block out the regularly used times for units that occupy a building. Many units rotate days during the week to hold activities, and from one year to the next will need to modify and add those reservations. There is likely a work around, but less-technical people are the ones bugging me about it. I could just do it myself, but that seems to be the work around for everything, the STS or clerk can just do....
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
New Member
#21

Unable to add Building Scheduler

smconvey wrote:I'm the stake website administrator and for some reason I'm not able to add a building scheduler. I've done it before and I'm following the instructions at the following link:

https://ue.ldschurch.org/ldsapphelp/cal ... schedulers

However, when click on the "Add Scheduler" link the "Select a Unit" drop-down box displays nothing and the name field will not accept input.

I get the eternal spinner in the Select a Unit dropdown.
Community Moderators
#22
lmisner wrote:I get the eternal spinner in the Select a Unit dropdown.
See post #10. They are still looking into the issue.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#23
LisaAn wrote:I've logged this issue and we're looking at it now (reference 3475).

What does 3475 refer to? Is that a JIRA ticket? Is there a way for us to check that item's progress or should we just keep checking here?
Community Administrator
#24
robertsonrj wrote:What does 3475 refer to? Is that a JIRA ticket? Is there a way for us to check that item's progress or should we just keep checking here?
It's an internal reference number. There's no way for you to check the progress of that item. I'd recommend that you subscribe to this thread, since a notice will certainly be posted here when the problem is fixed.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#25

Unable to Add a Building Scheduler - 6+ months

Does the Tech Group have an update to this issue? It has been 6 months now. Since everyone is going off the classic website this month and Stakes are coming on board with the new website this really needs to get fixed soon. Troy Mitchell

LisaAn wrote: I've logged this issue and we're looking at it now (reference 3475).
Community Administrator
#26
justusmitchells wrote:It has been 6 months now.
This thread is only a month and a half old.

Things do not get announced in advance. So there is no answer. It will happen when it happens.
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New Member
#27
Same thing here.
Church Employee
#28
(reference <number>) is my way of correlating this forum thread with the way we track issues in development. As soon as I have any updated information, I'll post it here.
QA Engineer
#29
Patiently waiting for a fix, but getting follow up on hard by my priesthood leaders.
Senior Member
#30
my Stake President wants to know which GA to call to submit his grievances... he could just start randomly calling, does anyone who who is in charge of this stuff?
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
Senior Member
#31
The panic on this tread makes me laugh.

You could just use the current building schedulers to do the reservations until this is fixed. And not having a reservation on the calendar is not a show stopper for calendaring events. Yes there could be some problems done the road when adding the reservations but its really not a big deal.

I would much rather see the programmers fixing the printing problem way before they fix not being able to add a Building Scheduler problem.
Community Moderators
#32
JohnShaw wrote:my Stake President wants to know which GA to call
Your stake president knows who to call. Leave it to him.
Gary_Miller wrote:The panic on this tread makes me laugh.

When expectations run high, disappointment runs deep. But I do not sense panic at all.

What I see is frustration from many who have tried to use a tool that was working fairly well at one point and now has taken a step backward, for whatever reason. It is not just the Calendar. It does not help that the same developers, who appear to be shorthanded, are working on all areas of LDS.org, not only this one.

But there are two important truths to the matter that I think are important to remember. First, right now the Calendar, in some respects, does not work the way we wish it would. Fortunately, it still functions (pretty well, actually), as Gary has pointed out in his workaround.

But even more important is the fact that there is absolutely nothing we can do about it. All the fussing and complaining and moaning and groaning is not going to change anything. When they fix it, it will be fixed. And the same is true with all of the other features besides the Calendar.

I think we have done our part. They know what is broken. These things are in the queue to be fixed. If we discover any new bugs or workarounds or information that will help the developers in troubleshooting, of course we should share it. But I think they know sufficiently at this point how we feel about our desire to get things fixed.

And I rather suspect that they are doing all they can to fix it.
Community Administrator
#33
lajackson wrote:But even more important is the fact that there is absolutely nothing we can do about it. All the fussing and complaining and moaning and groaning is not going to change anything. When they fix it, it will be fixed. And the same is true with all of the other features besides the Calendar.
Indeed. This situation reminds me of the serenity prayer:
God, give me grace to accept with serenity
the things that cannot be changed,
Courage to change the things
which should be changed,
and the Wisdom to distinguish
the one from the other.
This is one of those situations that you cannot change. At least not directly. But feel free to take up the issue in your evening prayers.

And least anyone take offence, I say that in all honesty without any intent to mock anyone. That's simply the way things are right now.
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#34
Gary_Miller wrote:The panic on this tread makes me laugh.

You could just use the current building schedulers to do the reservations until this is fixed. And not having a reservation on the calendar is not a show stopper for calendaring events. Yes there could be some problems done the road when adding the reservations but its really not a big deal.

What happens when you've removed the old building scheduler that moved out, and can't add the new building scheduler that was just called. Then I get the weekly emails - "Have you added her as a building scheduler yet? She is called and needs to get started."

We love the new tools, we just expect them to work.

I work in software development, and when we have a customer-found defect - especially on a SaaS product that's totally in our control to fix rapidly - it's usually fixed in a matter of hours or days. I'm just surprised to see the church doesn't have a better/faster process for responding to CFDs that impact basic functionality.

Unfortunately, JohnShaw's post hits closer to the mark than we want to realize - we could have hundreds of lay members crying out for some feature (read: HT/VT Reporting), but until someone comes down from "on high" and tells them to start working on it, it never gets done. *sigh*

I will say this isn't limited to the church. In poorly run areas of my company, where there are lazy, underpaid, under-appreciated software developers and middle managers, it takes an executive intervention to get them to jump on any problem. Then suddenly, magically, it's done in just a couple of hours.

What I'm saying is that we're seeing the resulting frustration of a failure of process, culture, or a mix of the two.
New Member
#35

Buildilng Scheduler calendar not working for me either.

We're going to jump ship and start using Google calendar if it's not fixed soon. I manage a tech support department and a 1-2 week repair time in my company simply isn't acceptable. We'd all be looking for new jobs.

Lee
New Member
#36
The problem is some people "removed" the existing scheduler first, then added the new one. When the new one couldn't be added, if left the building without a scheduler.
Senior Member
#37
sammythesm wrote:What happens when you've removed the old building scheduler that moved out, and can't add the new building scheduler that was just called. Then I get the weekly emails - "Have you added her as a building scheduler yet? She is called and needs to get started."
The building schedulers main role is to schedule reservations. In other words they reserve a locations in a building for a specific unit on a specific date or time, this blocks out that time and location so no other unit can schedule an event. Building Schedulers cannot book events at all unless they have been giving editor rights, even then they can't be given editor rights for any other unit except the one they live in.

Therefore not having a building scheduler assigned to a building is not a show stopper for booking/adding events to the calendar.

sammythesm wrote:We love the new tools, we just expect them to work.
For the most part the calendar is working, there are just a few problems that are currently not working as expected. Be patient the good folks at church Headquarters are working a hard as the can to solve all the issues. And while I'm sure they have some divine guidance at time they are still only human.
Senior Member
#38
lsholland wrote:We're going to jump ship and start using Google calendar if it's not fixed soon.
How is that a solution. The Calendar is designed to book locations, room and resources, block out a time period, and provide information about the event so that there are no conflicts. Using Google calendar only will give you the event information and time period. It won't block out anything and will allow another unit in a building to book a conflicting event.
Senior Member
#39
lsholland wrote:The problem is some people "removed" the existing scheduler first, then added the new one. When the new one couldn't be added, if left the building without a scheduler.

Like I said you don't need a scheduler to book events.
Community Administrator
#40
sammythesm wrote:What happens when you've removed the old building scheduler that moved out, and can't add the new building scheduler that was just called. Then I get the weekly emails - "Have you added her as a building scheduler yet? She is called and needs to get started."

That's only a problem if you have existing reservations that need to be changed for the new year. An example of that is is if Ward A has Wednesday nights and Ward B has Thursday nights. The reservations from 2012 continue though 2013 but it's been decided that the wards need to "rotate". But in that situation, maybe the simple solution is NOT to rotate.

If you don't have any reservations in the new year, you're fine. The system can work just fine without them. In fact, given the way some units try to make reservations do things they were not intended to do and can not do well.

Being a building scheduler does not allow anyone to schedule events. So that's not a show stopper.
sammythesm wrote:What I'm saying is that we're seeing the resulting frustration of a failure of process, culture, or a mix of the two.
No, it's a result of a simple fact: you/we are not the customer. That requires a real shift in thinking, because in other areas we are the customer and we expect service.

The priesthood dept is the customer. No one changes churches because the software is poor. We just have to wait until the developers can work their way though the priority list of their real customer until they get to us.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#41

Unable to add building scheduler

I have the same issue. I have tried adding a scheduler using Chrome and IE and it will not work. Has the issue not been fixed yet?
Community Moderators
#42
luisbeal wrote:Has the issue not been fixed yet?
No, it has not been fixed. A post will be made when the issue is resolved.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#43

Unable to add building scheduler

Is there an estimated time frame for a fix on this bug?
Community Moderators
#44
No, there is no estimate announced.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#45
I am a building scheduler, but unable to login to make any additions to the calendar. How do I get access?
Senior Member
#46
You get access from a stake calendar administer. The stake clerk would be the place to start. Note: this will only give you rights to input reservations, and not rights to input events. For more information on the different rights and roles see the help section of the calendar.
Community Moderators
#47
lindasuenash wrote:I am a building scheduler, but unable to login to make any additions to the calendar. How do I get access?
Contact a stake administrator (stake executive secretary, stake clerk, stake assistant clerk, stake assistant clerk -membership, or stake assistant clerk -technology specialist - to name a few) to see if they have been able to add you in the system as a building scheduler. If your stake is experiencing the same issue reported in this thread, then you will not have access until the issue is fixed. As you can read from the thread the issue has been with us since mid November.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#48
Any update on adding scheduler problem? Still seems to not be working.
Community Administrator
#49
rosesj wrote:Any update on adding scheduler problem? Still seems to not be working.
No. Those who can do anything about this are well aware of the issue. My recommendation would be to subscribe to this thread so that you will be notified of any posts to this thread; a fix will certainly be announced on this thread.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#50
Any idea when this will be fixed? I've been trying to add a new building scheduler for a couple weeks now and am having the same problems.

Thanks
Community Administrator
#51
No. We don't know when it will be fixed. We might get word when a fix is expected in the next week or less. But we rarely get advanced notice of fixes.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#52
Is there someone we could call and have them add a building scheduler while this is being fixed? I tried MLS support, but they referred me back to here.
Community Administrator
#53
Not that I know of. But unless you need to cancel a reservation you can get by without one.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#54

Unable to add a building scheduler

continues to grind on when I try to select a unit, and never stops.
Community Moderators
#55
lglenn43 wrote:continues to grind on when I try to select a unit, and never stops.
That is one of the behaviors reported.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#56

Still Down

I need to change out our schedulers and it is a critical time to have the right names as calendars are being completed for 2013. Is there a time estimate on a fix? Is there a workaround were I can get a change made by some other means? Haven't seen an update in 2 weeks time. Please help.
Senior Member
#57
As been stated there is currently no estimated time for the fix.

The workaround is to not worry about reservations and just schedule the events, you don't need a building scheduler to do that.
Member
#58
Gary_Miller wrote:The workaround is to not worry about reservations and just schedule the events, you don't need a building scheduler to do that.
Maybe.... Just maybe... the whole idea behind this conspiracy is to just do away with the reservation calendar all together. Just schedule a recurring event for say every Tuesday for Ward "A's" mutual night and let them work out what rooms they want to be in.... shhhhhhh......
Senior Member
#59
TinMan wrote:Maybe.... Just maybe... the whole idea behind this conspiracy is to just do away with the reservation calendar all together.
We could only hope all I've seen it do is cause confusion and scheduling problems.
TinMan wrote:Just schedule a recurring event for say every Tuesday for Ward "A's" mutual night and let them work out what rooms they want to be in.... shhhhhhh......
I agree that works with one small problem though, in order to get the time scheduled in the appropriate building one must also select a room/resource. This is why I'm pushing all the youth groups to schedule their mutual night activity in the class normally assigned to them, if the room changes for a night then they can make adjustments for that one night.

But I'll keep it hush hush.
Member
#60
No.... you select "Ward A: Mutual: entire location 6 to 10...." The rest can be sorted out in Ward Council.

Then each class selects "no location" and their activity still appears on the calendar.
Senior Member
#61
Except I have two wards that meet in the the same building at the same time. From both wards we have cubs, Achievement Girls, 11yr Scouts, and YM/YW all meeting at the sametime.
Member
#62
Bummer. Too bad the only way they can work it out is on the calendar. Sorry.
New Member
#63

Adding a building scheduler not working

I am a new administrator and have been having this problem for a week. Sorry for your trouble but I'm relieved to know it's not just me. I've tried Firefox, Safari and Explorer on OS X and XP, all to no avail.

I've attached 2 screen shots and am open for suggestions. We have even tried it from another user with administrative rights and have the same problem.
Screen Shot 2012-12-04 at 3.05.59 PM.jpg
Screen Shot 2012-12-04 at 3.05.59 PM.jpg (22.08 KiB)
Screen Shot 2012-12-04 at 3.03.44 PM.jpg
Screen Shot 2012-12-04 at 3.03.44 PM.jpg (24.2 KiB)
Community Moderators
#64
As you'll note in the rest of this thread the issue is known and being worked. There is no work-around. There is no known date for the update release.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#65
My mistake. I neglected to read the thread. Unfortunately when my predecessor was released he was the only building scheduler in the stake, so no one currently has the ability. The building scheduler is especially helpful for ensuring that things like wedding receptions are solidly booked. Many people have access to post calendar items, but booking the stake center was previously owned by one individual. Anyway, guess I'll wait it out.
Community Administrator
#66
ppeterson wrote:The building scheduler is especially helpful for ensuring that things like wedding receptions are solidly booked.
Giving someone building scheduler rights does not automatically give them rights to any calenders to create events. The calendar "reservation" system does NOT "solidly book" a location. Do not use it for that purpose or it will come back to bite you.

To book a wedding, you need to give the new person access to a calendar that they can place that event on. You can do that now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#67
same problem here, in the Philippines
New Member
#68
I am not tech savy. I've tried multiple times to add a building scheduler and not only will it not allow me to do so, but it just keeps spinning.
Member
#69
You found this place! That takes some "savy." :)

It isn't just you, it is everyone. It is a problem that has been going on for at least a month, maybe more. If you keep reading here, you will find out when it is solved. In the mean time, all other aspects of the calendar system seem to be working. The only thing that cannot be done is adding new schedulers. Two things you can do: you can use the old schedulers to make reservations, or just not use the "reservation" calendar and schedule everything on the "events" calendars.

We are doing the second option. We are actually finding out we don't need the reservations calendars at all.

:)
New Member
#70

Still can't add building scheduler - going on 3 weeks - I give up.

I'm telling our members to not use the online calendar. We're jumping ship.
Member
#71
That is certainly a third option I had not considered. Everything is working with the possible exception of the reservation calendar. Your building scheduler can use the events calendars to do what he needs to do.
Senior Member
#72
We basically use the calendar much like the old one... have a clipboard for everything else. It is just too immense of a system to implement for our liking. It's amazing to me... I work for a VERY large organization, we schedule meeting rooms all the time... sometimes we have vendors come in and need to clear out some meetings already taking place so we can have a 4 hour block... it is all so natural to me, but I sat in a Stake Presidency meeting this morning and got blank stares when I talked about resolving reservation conflicts..... I cut my teeth in the IT world installing Exchange all over the place... I get it... but I'm finding the concept of 'reserving' a room by and individual or group is beyond most. They all want to talk to somoene that can book their room for them.

It could also be that as a stake we haven't made a concerted effort to use the solution. Come to think of it, we really don't use any of the online tools other than the directory, and even then we mostly use the mobile apps. Not a single APP other than directory has been integrated into what we do.... sad really, I would be curious to know if it's taking off or if i'm the only stake in that mess.
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
Community Moderators
#73
[Moderator Note: Let's please keep the topic of this thread focused on the ability to add a building scheduler. If you would like to address related, but side issues, please start another thread.]
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#74
So is there any kind of update in terms of fix for this? We've lost our building scheduler and the stake can't seem to add me until a new one is called. The challenge is that everyone is trying to put their next year's events as well as Christmas events on the schedule and I can't see when someone is asking to reserve the building.
Community Administrator
#75
No, there is no update.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Senior Member
#76
cwilcock wrote:So is there any kind of update in terms of fix for this? We've lost our building scheduler and the stake can't seem to add me until a new one is called. The challenge is that everyone is trying to put their next year's events as well as Christmas events on the schedule and I can't see when someone is asking to reserve the building.
By going to the week view you can see all ever thing, events and reservations, that have been added to the calendar. You don't need a building scheduler or a reservation to add an event. To add an event all you need it a calendar editor, and as far as we know adding a calendar editor is still working properly.
New Member
#77
How soon for a fix. This is holding up progress within the stake/ward. Changes are continual and having this broken discourages the full migration to the tool.
Senior Member
#78
kenm51 wrote:How soon for a fix. This is holding up progress within the stake/ward.
No one knows at this time when this will be fixed.
kenm51 wrote:Changes are continual and having this broken discourages the full migration to the tool.
If the tool is being used as designed not having building scheduler capability should not have a major effect in implementing full migration of the calendar. Units still have the capabilities to book/schedule events on the calendars.
New Member
#79

We hacked a fix to get it to update for our stake

Folks, I know this isn't want you want to hear, but we were able to do a hack to get my building scheduler updated.

The problem lies in the population of the ward unit list dropdown. It just spins forever.

There technically is no problem in the server receiving a POST from your browser (or other tool) with updated info. The POST is submitted when you hit Save on the Edit page for a building. Here's how to get around the problem (and are web dev minded):

If you are logged in and capture the POST that is sent when you update any other detail on the building edit page then you will have the whole POST that is necessary to resubmit again once you have added the new building scheduler. Sift through the POST that you captured and you will see the current list of schedulers. Just swap one of those out with an updated name field and an updated ID field. The ID field is the most important one. You have to look up the ID field as this ID does not correlate with MRN or any thing else you are using. To do this, capture a POST and the response when you load that person's family's directory page and you will find his ID within the capture.

It is discouraging that this issue has gone on so long and that we have had to go to such drastic measures to circumvent the problem and resolve it in our own way. Maybe someone can make it a priority to fix or get around the inhibiting problem of the unit list not populating.

If you don't understand what is being described here for a fix, then please find a web developer in your stake and have them help you given the info above. The tool we used was FireBug.

I am sharing all of this because I know how devastating it is to direct people to the wrong person for building scheduling right during the time that the new year is being mapped out.

Good luck,
-Trevor
New Member
#80

broken again

I have been trying to add another building scheduler since Tuesday, but I get the endless spinner.
Community Administrator
#81
robertoldham wrote:I have been trying to add another building scheduler since Tuesday, but I get the endless spinner.
I'm not sure why you titled your post "broken again"; this thread describes how this particular feature was broken about a month ago, and has not been fixed since. I'm sure it will be fixed at some point, but no date has been announced.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Community Moderators
#82
This is an ongoing issue. It has not been fixed. Nor has it been fixed since it was first reported. As you can see by reading the rest of the posts in the thread, the problem is known, they are working on it, and there is no anticipated time for a fix.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#83

Work Around for adding a Building Scheduler

Here is a more detailed explanation for trevorclifton's work around. Note that I followed these steps to add my own scheduler. However, these steps may not work for you. This requires a little web plumbing knowlege. Try at your own risk!

Wherever I give data to be typed in, do not type the single quotes. They are simply used to designate the actual text to type in.

1. Using Firefox, install the "Poster" and "Tamper Data" Firefox extensions, if you don't already have them (they require a browser restart).
2. Once they are installed and ready, go to LDS.org and sign in (in Firefox).
3. Navigate to (in page menu) Tools->Directory
4. Navigate to the person that you want to add as a building scheduler, but do not click on their name in the list. We need to capture the data from that request with Tamper Data.
5. Select (Firefox menu) Tools->Tamper Data. The window that pops up will be recording our requests so don't close it.
6. Select the main Firefox window with your stake/ward directory listing the person you want to add as a building scheduler.
7. Click on the name in the directory listing so that their detail data displays on the right.
8. Go to the Tamper Data window, scroll to the bottom of the Tamper Data capture list and double click on the last entry with Content Type "application/json".
9. The window that opens will have a long text string with a / followed by a number at the end of it. You need that number to add your scheduler later, so copy it somewhere else or write it down.
10. In the main LDS.org tab navigate to the calendar - (in page menu) Tools->Calendar.
11. Navigate from there to the Locations and Rooms administration page (you must be an administrator) - (in page gear menu) Gear Menu->Locations & Rooms.
12. Select the building you want to add the scheduler for.
13. Click Edit (for the location).
14. Click "Save" without making any changes. We need to capture this data in order to submit our location with the new scheduler added in a moment.
15. Go to the Tamper Data window, scroll to the bottom of the Tamper Data capture list, and click on the last entry with Content Type "application/json".
16. In the Request Header/Request Header Value area of the Tamper Data window (bottom left hand area), scroll to the bottom and right click on POSTDATA and select "Copy".
17. Now we need to begin constructing our manual request to create our Scheduler. To do this we click back on our main Firefox window and select (Firefox menu) Tools->Poster.
18. Toward the bottom area of Poster window click in the Content text area and paste your copy from Tamper Data. This should dump a bunch of text in the area starting with POSTDATA={"locationId":...
19. From your newly pasted data, remove the "POSTDATA=", leaving the rest untouched. So what we have left in the text area should now start with {"locationId":...
20. Now you need to look through the pasted data until you find "buildingAdmins":[{"individualId":...
21. When you have found that, go to the end of the list of individuals, each of which has an individualId and name with the associated data enclosed in curly brackets {}. At the end of the list of individuals there will be a last individual closing curly bracket and a square closing bracket that closes the group. Place your cursor directly in between the closing curly bracket and closing square bracket. Then copy and past the following text and paste it into that place at the end of the individuals list between the closing curly and square brackets. ',{"individualId":ID_HERE,"name":"NAME_HERE"}' (without copying the single quotes, but make sure and copy the comma at the beginning)
22. Replace ID_HERE in the just copied text with the number you set aside earlier when we looked up our person.
23. Replace NAME_HERE in the just copied text with the name of the individual you are adding as a building scheduler.
24. Now our request data is ready, but our headers are not. Click in the "Content Type" text area just above and paste the following text 'application/json; charset=utf-8'. (without the single quotes)
25. Now click on the "Headers" tab in the Poster window.
26. Enter 'Host' in the Name field and 'www.lds.org' in the Value field and click Add/Change. (without the single quotes)
27. Enter 'Accept' in the Name field and 'application/json, text/javascript, */*; q=0.01' in the Value field. Click Add/Change. (maybe you now know not to copy the single quotes, I'll stop mentioning it)
28. Enter 'Accept-Language' in the Name field and 'en-US,en;q=0.5' in the Value field. Click Add/Change.
29. Enter 'X-Requested-With' in the Name field and 'XMLHttpRequest' in the Value field. Click Add/Change.
30. Enter 'Pragma' in the Name field and 'no-cache' in the Value field. Click Add/Change.
31. Enter 'Cache-Control' in the Name field and 'no-cache' in the Value field. Click Add/Change.
32. Now go back to the Tamper Data window. We need 3 pieces of data from here, that we will have to get one at a time. First we right click on "User-Agent" and select "Copy".
33. Go back to the Poster window. Type 'User-Agent" in the Name field and paste the copied data into the Value field. Remove 'User-Agent=' from the beginning of the newly pasted value and then click "Add/Change".
34. Go back to the Tamper Data window. Right click on "Referer" and select "Copy".
35. Go back to the Poster window. Type 'Referer" in the Name field and paste the copied data into the Value field. Remove 'Referer=' from the beginning of the newly pasted value and then click "Add/Change".
36. Go back to the Tamper Data window. Right click on "Cookie" and select "Copy".
37. Go back to the Poster window. Type 'Cookie" in the Name field and paste the copied data into the Value field. Remove 'Cookie=' from the beginning of the newly pasted value and then click "Add/Change".
38. Click on the big "POST" button.
39. A window should pop up with Status: 200 OK and ["Success"] in the text area. If it does, your scheduler has been added. If it doesn't, you received an error, most likely because your session expired and you need to Sign out and login again. In your request, you only need to replace the Cookie header item (repeat steps 36, 37, and 38) to update your request. You do not have to start over.

Hope that helps others.
New Member
#84

Re: Work Around for adding a Building Scheduler

robertoldham wrote:
38. Click on the big "POST" button.
39. A window should pop up with Status: 200 OK and ["Success"] in the text area. If it does, your scheduler has been added. If it doesn't, you received an error, most likely because your session expired and you need to Sign out and login again. In your request, you only need to replace the Cookie header item (repeat steps 36, 37, and 38) to update your request. You do not have to start over.

Hope that helps others.
I get a window that asks where I want to send all of this (a url is needed). What is typed into the url window?

Thanks
New Member
#85
This has been a problem for nearly a month now. I am being asked to add new building schedulers to the calendar so we can begin their training. This is getting more critical as the days pass. Any idea when I can tell my Stake President this will be up and working? I am the stake technology specialist.
Senior Member
#86
johnleary wrote:This has been a problem for nearly a month now. I am being asked to add new building schedulers to the calendar so we can begin their training. This is getting more critical as the days pass. Any idea when I can tell my Stake President this will be up and working? I am the stake technology specialist.
Its not critical just inconvenient and annoying, and by no means is it a show stopper for adding events to calendars.

Not being able to add a building scheduler should not stop the ability to train them. There is plenty of training in the helps section of the calendar including videos. If you want to do a walk though then just use someone who is currently a building scheduler to show the newly called ones how the building scheduling portion of the calendar works.
New Member
#87
I have just come on to this problem too and have contacted the church HQ about it. At this point there is no date for resolution. I am concerned because I need to add some schedulers and get the data entered before the end of the year. Would someone please give me a date when this will be fixed. . . .
Community Administrator
#88
maplemedic wrote:I have just come on to this problem too and have contacted the church HQ about it. At this point there is no date for resolution. ... Would someone please give me a date when this will be fixed.
The prior answer still applies. There is no time frame, much less a date.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Administrator
#89

Re: Work Around for adding a Building Scheduler

Allan_F wrote:I get a window that asks where I want to send all of this (a url is needed). What is typed into the url window?
Amidst all the wonderful detail in that post, robertoldham neglected to mention the URL, which needs to be entered in the top text field for Poster (which is logically labeled "URL"). That URL is:

Code:

https://www.lds.org/church-calendar/services/lucrs/loc/updateLocation
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#90

Re: Work Around for adding a Building Scheduler

aebrown wrote:
Allan_F wrote:I get a window that asks where I want to send all of this (a url is needed). What is typed into the url window?
Amidst all the wonderful detail in that post, robertoldham neglected to mention the URL, which needs to be entered in the top text field for Poster (which is logically labeled "URL"). That URL is:

Code:

https://www.lds.org/church-calendar/services/lucrs/loc/updateLocation
Just what I needed. Thanks.
New Member
#91
I received the following email on 12/13 at 1458 hrs from:

Building Scheduler bug. CRM:0142003

GSC-MLU-CHQ (gscmluchq@ldschruch.org)

This should be fixed sometime this afternoon. It is being tested now by the QA team for Local Unit Calendar. 12/13/2012


As of this posting its still not working :0(
Member
#92
This is probably why they don't ever announce scheduled times for things to be fixed. :)
Community Administrator
#93
maplemedic wrote:I received the following email on 12/13 at 1458 hrs from:

Building Scheduler bug. CRM:0142003

GSC-MLU-CHQ (gscmluchq@ldschruch.org)

This should be fixed sometime this afternoon. It is being tested now by the QA team for Local Unit Calendar. 12/13/2012


As of this posting its still not working :0(
Well, it's a sign that at least they've worked their way to that task. That's a good thing. As someone who has to fix things, I know all too well, it's not fixed until it's fixed. All estimates are speculative because you never know but what you'll find another problem that's in someone else's area.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#94

Success!

It worked! Thanks to robertoldham & aebrown for the info. Was a little tedious getting everything typed in, but we now have a building scheduler.
Church Employee
#95
maplemedic wrote:I received the following email on 12/13 at 1458 hrs from:

Building Scheduler bug. CRM:0142003

GSC-MLU-CHQ (gscmluchq@ldschruch.org)

This should be fixed sometime this afternoon. It is being tested now by the QA team for Local Unit Calendar. 12/13/2012


As of this posting its still not working :0(
Even when the say it is fixed, that means they have made the fix to the code. After that the question is when will the release that it is part of be released.
Community Administrator
#96
The fix for this problem has now been deployed. See Calendar Updated to 2.2.2 rev 3570.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#97
Is that a giant sigh of relief that I hear? I did check it out and noticed one problem for YSA stakes- out of unit members are not included in the drop down list of names, which means bishopric members and stake officers are not available for the building scheduler. Perhaps on the next go around?

Thanks for all your help.
New Member
#98
Yay!!!!!

I just checked it out and confirm that it works. Thanks for getting the fix out!!!
Member
#99
Allan_F wrote:I did check it out and noticed one problem for YSA stakes- out of unit members are not included in the drop down list of names, which means bishopric members and stake officers are not available for the building scheduler. Perhaps on the next go around?
This item is included near the top of our backlog so the next time we have some dedicated development time it will get some attention.
New Member
#100
kyleq wrote:This item is included near the top of our backlog so the next time we have some dedicated development time it will get some attention.
Any further update on out-of-unit members being shown in the list of users who can be building schedulers?