Error Downloading

I've been unable to sync LDS Tools data for several weeks rendering this app worthless. Download begins, then fails with "Error Downloading - Some information could not be downloaded, please try again later." This has occurred dozens of times over several weeks. No data appears and all buttons are disabled. iPhone 4S with LDS Tools 2.1.1 and now 2.1.2. I've tried deleting the app, restarting device, etc.

I'm in a bishopric and would have access to all reports, if that is of help in debugging. Please fix this soon because LDS Tools is one my my most used and most helpful apps.

I am getting the same error. Do you have a branch with no members? In my stake, we have a correctional facility branch that has no members. This has been a problem in the past and was resolved. I suspect this may be part of the issue.

Because I can not get the data to load, I have no link for the email address to get support. The link to app support in iTunes takes me to the FAQ with no way to report a problem. Hope they watch these forums.

After trying to download several times per day for the last several weeks, the app finally synced last night and is now working correctly. This certainly was not due to a change on my end, but was something fixed with the Church's data that is returned. So whatever you did, thank you... and I hope the stability improvements continue.

jared_w_smith wrote:After trying to download several times per day for the last several weeks, the app finally synced last night and is now working correctly. This certainly was not due to a change on my end, but was something fixed with the Church's data that is returned. So whatever you did, thank you... and I hope the stability improvements continue.

I had the same experience yesterday. Was able to update the data in LDS Tools for the first time in quite awhile without the app crashing or simply emptying itself of data. Very nice.

We've had some back-end changes, as well as some changes in 2.1.2 that should alleviate the sync problems people are having. Please post if you are continuing to have problems. I will be following on here.

I still cannot sync the information for lds tools. I get the error message. I have tried it a couple of times today. I am the ward clerk and really need lds tools updated. Thanks for any help you can be.

Still not working for me.

Just for kicks, I had my wife sign-in with her LDS account on my device and found it would sync. I then tried my LDS account to find it is something with my account. I can login to lds.org just fine. Does it have something to do with my stake calling? I still wonder if it is with the branch that has no members. Could it be with the special reports for my calling?

I have had the same problem over the past month. I have tried syncing data several times a day, every day for the past 3-4 weeks and I keep getting the same message. I have tried clearing the data, deleting and reinstalling the app, all to no avail.
I am using an iPhone 3GS, LDS Tools version 2.1.2.

I have been having the same issue on both my iPad3 and iPhone 4S for over two months now. I have not been able to sync or get new info since October. I have sent several emails, with no reply. This is getting very frustrating. When I uninstalled and reinstalled, now I cannot even get my old info. App will not let me get any info now...

It's been almost a month since I have been able to sync my data. I have an iPad 2 and and iPhone 5, both running iOS 6.0.2, and neither will sync.

For what it's worth, I have a stake calling. Someone else mentioned above that they do, too.

I'm running 2.1.2 on an iPad with the latest iOS, and still having the problem. Deleting and reinstalling the app doesn't fix it. As with some other commenters, I have both a stake and ward calling, if that makes a difference.

--Dan

I really hope you can help me. I have the same problem. For the past 15 months I have served in a YSA.bishopric as a counselor. I have had zero problems with the app on my iPhone and my iPad. And I used it all the time. With our young single adult ward it is indispensable. In fact I have no idea how to do The calling without the app. Therein lies the problem! 10 days ago I was called to be the bishop of another YSA ward in my stake. The stake changed the records and got me moved into the ward as an out of unit member. They assigned me to as the bishop. I am able to access all of the important information that I need on LDS.org and also through the MLS system at church. But, since the calling change, I always get the error downloading message indicating that some of the stuff didn't download and to please try again later. Version 2.1.2.

It happens on my iPhone, and my iPad.

Please help me! It is so hard to do this calling without incredible resource that is LDS tools.

God bless you in all your labors!

Glenn

I have an iPhone 4 with version 2.1.2 on it and the program will work but will not download. IOS 6.0 on the iPhone. My last successful download was 12/9/2012. My Ipad on the other hand will not even let me to the directory. It has same version of LDS tools, but the software version of the iPad is 5.0. As Stake Executive Secretary this App saves me a ton of time having to open my laptop and look up information.

It would be nice if this issue would get resolved quickly.

Thanks!

Still hoping there is a solution...Any ideas? I'm still getting the same error and nothing fixes it

I too am not able to access LDS tools on either my IPhone or IPad. Tries to sync, but get the same message each time. I served as a counselor in our YSA branch, then called as Bishop in my home ward and can only access info on my desktop through lds.org. Really need this fixed!

It works now!! I really don't know why it works now and why it dint before but I'm a happy camper! Thank you for whatever you did to fix it! I'm in business!!

Glad it worked for you but I tried in both the iPad and iPhone neither one is working. I really wish the Church had a dedicated Tech staff.

I also have not been able to use LDS Tools for a couple of months. Same as many others, Stake calling. iPad, iOS 6. Please help.

For two months I have tried to download, and get the same error message. With so many people mentioning this problem over so many months I'm losing hope.

As others have done, I have uninstalled it and reinstalled it several times.

Ipad 2; IOS 6.1

Same as everyone else: "Error Downloading - Some information could not..."

iPhone 5 with iOS 6.1.2 - First noticed the bug in January or February 2013.
iPad 1 with iOS 5.1.1 (the highest supported) - Error started before Christmas 2012

How unusual that we would be at least three months into such a major bug and it isn't fixed. Sigh. So, I have no data when I'm in bishopric meeting (I'm 1st counselor).

BTW, of course I've reset the machine, uninstalled and reinstalled the app multiple times, and all the usual. (I've been a computer programmer for decades. I know what an incredible, unbelievable amount of work it took to write LDS Tools. I just love the app, except at the moment it's just a brick. )

This appears to be an issue related with your LDS profile (specifically your calling).
I am the Stake Exec Sec and also have a designation as an asst stake clerk on my CDOL profile.
I too am unable to download the app's data and I get the same error reading described in this post.
However, I was able to enter my wife's lds login with the app on the same device. I was then able to successfully download all of the LDS Tools data that would pertain to her lds profile (she is a cub master).
When logged back into the app with my credentials it choked again and was not able to complete the data download pertaining to my profile.

Rwach,

Thanks. I appreciate your answer. Even though I figured the same thing out a week ago, I really appreciate your thoughtfulness in taking time to let me (and others) know a workaround.

I am both a stake assistant clerk and a ward first counselor. I, too, was able to use my wife's login. I agree, the bug seems to be related to permissions for callings.

When I checked yesterday the bug was still there. I'm sure some programmers are busily trying to get to it. Thanks, programmers! We sure appreciate you!

--Eben Visher

UPDATE: This problem was resolved for me with today's 2.1.3 update. Synced data without any download issues. App is working great. Thanks for the bug fix!

Version 2.1.3 fixed it on my iPad 1 and iPhone 5. Thanks, programmers!