Edits to recurring event don't apply

Whenever I try to modify an existing event that repeats, the changes I make don't apply and it's as if I had done nothing. This is true whether I apply those changes to that single event, all following events, or the entire series. I end up deleting the event and then remaking it. Is this a known issue?

Merrick

Yesterday I made dozens of edits to recurring events, and each change did apply as expected. Some of the changes were to an entire series, some to a single event, and some to all following events. And I just tested it again to be sure, and it still works fine for me.

It seems like there are two possibilities: the changes weren't actually saved, or the changes were indeed saved, but the display was not updated to reflect the changes. You could distinguish between those by refreshing the page using your browser's refresh/reload button.

I am also having this problem. Exactly as the OP stated. I hit "Update Reservation" and it stays on the event editing screen, with my new changes in place. However, if I reload that page or go back to the calendar view, nothing has changed.

Additionally, I cannot get new recurring events to save at all anymore, although this may be a separate issue.

Seems like a problem we've had in the past where there is a conflict, but the conflict message doesn't make it's way to the screen. You may want to check on that angle to narrow things down.

Thanks for the reply. I shortened the reservation, so I could more easily scroll through to see conflicts, and it looks like I just can't make a recurring appointment that lasts more than about a month. Until then, it's fine. But after I extend it more than a month long, it completely disappears--even with no conflicts. Any suggestions?

rachieroo wrote:But after I extend it more than a month long, it completely disappears--even with no conflicts. Any suggestions?

Is this event using a resource? Have you verified that nothing is using that resource, or that there isn't a "reservation" that prevents you from scheduling it?

Yes, I made it only five weeks long, once a week on Wednesdays, so that I could easily check the included Wednesdays for conflicts. That room is not reserved for anything else at those times.

rachieroo wrote:I am also having this problem. Exactly as the OP stated. I hit "Update Reservation" and it stays on the event editing screen,

You used the exact phrase "Update Reservation" which you only get when you are a building scheduler dealing with Reservations, not events. Yet you have used the terms "reservation" and "event" interchangeably.

It's very important to be clear on what we are talking about, because events and reservations are two different things (even though they do have some similarities). So are you talking about reservations or events?

One more example of why renaming Reservations to something more fitting would be a very helpful change...

My testing shows me that if you click the Update Reservation button and then if needed one of the options on the pop-up for recurring items, if it saves it will go back to the reservations calendar and won't stay on the edit screen. If it isn't doing that I would guess it isn't saving, and it's likely there is a conflict. You may have to scroll back up to see the conflict message, especially if you had to scroll down to get to the Update Reservation button.

I'm sorry--I am the stake building scheduler and everything I do is on the reservations calendar. Any time I say "event" I am referring to the room/resource reservation FOR an event, but it is a reservation. Sorry for the confusion.

And that's right--I hit "Update Reservation", choose to update the entire series or all following or whatever is applicable in the pop-up, and then it takes me back to the reservation editing page, with no message about a conflict anywhere (and, like I've said, I have manually checked for conflicts and there are none to be seen). Sometimes it just does nothing to the reservation (no changes applied), and sometimes it has deleted the reservation entirely once I get back to the calendar screen.

Is there anything I can change to make the conflicts message show up on the reservations calendar? I've enabled pop-ups for the site, but I still never see them. Even though I know that's not the problem for at least one of the reservations I'm trying to make, it is probably affecting others. We have a big stake and tons of events--it's impractical for someone to sift through every day manually to make sure there's nothing else in the way.

Curious, have you tried it with another browser? Don't know what browser you are using, but perhaps there is a browser incompatibility that is causing you not to see the conflict message. And I don't think it is a pop-up, I think it's a message at the top of the existing window.

rachieroo wrote:Is there anything I can change to make the conflicts message show up on the reservations calendar?

The Reservation calendar is not a reliable way to check for conflicts, because according to the design of the system, a reservation does not conflict with an event even if it's at the same time for the same location/room. And it seems that even reservations on top of reservations don't report a conflict, either. I'm not sure whether that is by design or if it's a bug (but according to this post, it is by design).

Only events do reliable conflict checking. If you start using events as they were intended, and cease trying to use reservations where you should be using events, you'll have reliable conflict checking. See Reservations Versus Scheduled Events in the About Reservations help topic to help you understand the important distinction.

If your stake wants to funnel all scheduling requests through you instead of using the distributed scheduling model, then you should be given editing rights to at least one calendar (it could be a private stake calendar) so that you can create events.

Ok--here is my problem! Thank you. I have been using the resource calendar to reserve rooms for people because they funnel MOST things through me and when the calendar rolled out, it was the ONLY thing I had rights to. Now I see that I'm supposed to be using the EVENTS calendar for almost everything, but I still do not have rights to that calendar (a year later!!). I will work with our stake people on this.

It turns out the reservations I was trying to create on the reservations calendar ARE showing up on the events calendar (although NOT the reservations calendar, which is weird--it seems like they would have shown up there even though I wasn't doing things the way I was supposed to). I don't know if this means anything to you all, but now you've got it documented and thank you for your help.