Missionary Online Recommendation System: Can't Sign In

When I try to sign into the Missionary Online Recommendation System, it sends me back to the log in page, with no error message. My bishop says he has submitted my reccomendation. What do I do?

Congratulations! An exciting time.

If you can sign on to LDS.org, that means your lds account is working. You can do that, right?

If you can do that, then you need to talk to your bishop and make certain he has done his part right. Ask him to make sure he sees your name under the "candidate completing forms" section.

Patience is a hard principle to learn, isn't it?

I'm not sure if there's a delay between what the bishop does and when things become available to you.

You might want to verify that your account is set up properly. Go to ldsaccount.lds.org, and verify that your birth date is correct. If not, then there's a possibility that you've entered the wrong MRN when setting up your account.

There is no delay. I verify a candidate, check to see if his/her name comes up, and have him or her log onto their account all in the same interview. I just want to make sure they know how to access it.

edit adding: That reminds me. The missionary needs to sign onto the site with his own account. They cannot use mom or dads account. Some assume they can.

Yes, it is a very exciting time for me and my family. My bishop in my YSA ward just finished his part yesterday evening, so there may be a problem of delay. I have a LDS.org account and have been using it for years now, so I don't think that is my issue... I just checked my account, and all of my information (including my MRN) is entered. I have tried signing into the Missionary Online Recommendation System on IE and Google Chrome, both with pop-ups disabled and cookies erased, but it will not work.

Sounds like it's time for the bishop to verify he's selected the right person. Especially if your dad's full name is very similar to yours.

RussellHltn wrote:Sounds like it's time for the bishop to verify he's selected the right person. Especially if your dad's full name is very similar to yours.

I guess I'll have to double check with him. But my father's name is not similar to mine.

I would give the bishop a call and make sure he has done his part correctly. I just went and checked and the system seems to be working normally for me.

Going slightly OT - has anyone with access to the Missionary Application seen the latest post under 'What's new'?!

Wasn't aware that policy in 'certain areas' was being clarified in this way.

Wow.

I guess I should really read "what's new" more often...

I hope I get a letter sometime in the near future that would point me there. I would have NEVER found it without your post.

Stories are surfacing that the system is taking much more traffic than it normally does since the announcement. Varying figures are out there, but suffice it to say it's multiples of what the system normally handles on average in a week.

However, given the amount of web traffic the Church sites generate daily, and weekly, and that being much higher anyway, that should not have caused the problem either.

Facebook stat (pinch of salt) was 7000 applications last week apparently, against the normal 600.

TinMan wrote:I hope I get a letter sometime in the near future that would point me there.

When there is a What's New item, it normally will show up the next time you sign in to the Online Missionary System before you are taken anywhere else at the site. The site seems to keep track of whether or not you have read the latest What's New item(s).

I don't think it did for me, unless I just blew by it. I opened it up Sunday morning to check on the progress of one of my elders, and opened it up earlier today to check for the opening poster.

But again, I could have just ignored it....

I just think with something quite so significant - a letter is/was probably warranted?

yep. agreed. Plus it is something the Stake President is going to have to discuss with us so all the bishops are on the same page. At least in our stake.

Our stake president is already aware of this requirement. And after his interview with a prospective missionary, he is going to know the answers to these questions and will not have any trouble completing the application.

That said, I think this is really an area that would be better left to priesthood leaders to work through, while we deal with the more mundane technical issues of making sure they are able to sign in to the Missionary Online Recommendation System to do so.

This is, after all the actual topic of the thread, and is more in line with our charter here at the Forum. So we should probably leave it at that.

chrissaw,

I'll see if I can get more information for you to see if there is supposed to be an error message, but if your bishop has submitted your recommendation to the stake president, there isn't anything further for you to do in the system.

It looks like other responses in this thread are thinking that you meant that your bishop has initiated your recommendation, not submitted it to the stake president.

Can you tell me what you're trying to sign in to the system to do, and I'll see if I can help?

Hi, I am a Bishop trying to use the Missionary Online Recommendation System. I have submitted several Missionaries already and I am trying to finish up and forward another Missionary's application to the Stake President. My problem is that I can't stay connected to the site. Sometimes when I log in I can click through and finish the application. Other times, usually at night I can sign in and it immediately logs me out. Usually when this happens I have to wait and try to log in early in the morning or sometime in the middle of the day.

I have tried using both Mozilla 17.0.1 and IE 9.0.11. I have also tried deleting cookies and such but this has no positive effect that I can tell. I am located in Idaho and have a reasonably fast connection. The problem seems to persist on both browsers.

Am I to assume that it is a bandwidth issue or is it possible that I have some settings that need to be changed?

Thanks

I am now having the same problems that have been described before... when I try and log in the log in page just refreshes and doesn't let me in. Does anyone know if the system is down right now? It has been doing this for a few hours now. I have tried from both Firefox and Safari on several computers. Thanks.

brittanynicole4 wrote:Does anyone know if the system is down right now? It has been doing this for a few hours now.

It's working fine for me.

Good Day,

I can't sign in thought I'am a Bishop, in Missionary Online Recommendation System,

An error message says: ''No valid roles were found for your account. You might not be authorized to use this system"



Kind Regards,
Bishop Jeremy Rakotomamonjy
Kwa-Guqa Ward
South Africa

rakotomamonjy wrote:I can't sign in though I am a Bishop, in Missionary Online Recommendation System,

An error message says: ''No valid roles were found for your account. You might not be authorized to use this system"

I am able to sign in to the system right now, so there is clearly not a system-wide authentication or authorization problem.

Is this the first time you have tried to sign in to the Missionary Online Recommendation System? I see in CDOL that you have been a bishop for over two years, so you are clearly in CDOL properly, but perhaps you have not needed to sign in before this. If you have previously been able to sign in to MORS, then it is a temporary permissions problem, and perhaps you just need to try again. But if you have never been able to sign in, then there is perhaps something wrong with your profile. In that case, I would think that you would need to contact your local Administration Office for help.

It is not the first time that I signed in, i noticed I couldnt sign in anymore since the lds.org new website was redesigned

With the updated design, I am unable to get to the Missionary Recommendation System from the Applications drop down menu or from the other resources menu. Is there a way navigate to the Missionary Recommendation System from within website instead of a direct link? - by the way the site looks great!

marriott wrote:With the updated design, I am unable to get to the Missionary Recommendation System from the Applications drop down menu or from the other resources menu. Is there a way navigate to the Missionary Recommendation System from within website instead of a direct link? - by the way the site looks great!

What "updated design" are you referring to? Do you mean the new Leader and Clerk Resources design? If that's what you mean, I can only report that I was able to choose "Missionary Online Recommendation System" from the "Applications" menu and it took me to https://apps.lds.org/recentry/login.lds , where I was able to login successfully.

What do you mean by "unable to get to..."? Do you mean that you see no option for "Missionary Online Recommendation System" on the Applications menu, or when you click on that option that nothing happens, or something happens other than taking you to https://apps.lds.org/recentry/login.lds ?

The MORS site seems to be unchanged.

Thanks for your quick reply. You are correct, the MORS site is unchanged. However, up till now, (after signing in) I was able to get to it from lds.org > drop down/Leader Resources > drop down/Applications > MORS. I guess what I'm saying is that it's not in my Application list anymore. - I can still log in just fine by going to the direct URL.

marriott wrote:Thanks for your quick reply. You are correct, the MORS site is unchanged. However, up till now, (after signing in) I was able to get to it from lds.og > drop down/Leader Resources > drop down/Applications > MORS. I guess what I'm saying is, that it's not in my Application list anymore. - I can still log in just fine by going to the direct URL.

What is your calling? Perhaps the redesign site is assuming that whatever calling you have wouldn't have access to the MORS, and so it doesn't list that option under Applications. But that would be an incorrect assumption, since you clearly do have access that has been granted by your bishop. And it's doubly strange, given that it used to appear on the Applications menu with the old design.

My calling is: Stake Assistant Clerk / Technology Specialist. I can still log in directly. Entering info into MORS is one of my main assignments. I would (also) guess that maybe my permissions/roles have been altered with the redesign.

marriott wrote:My calling is: Stake Assistant Clerk / Technology Specialist. I can still log in directly. Entering info into MORS is one of my main assignments. I would (also) guess that maybe my permissions/roles have been altered with the redesign.

I think you're right about changes in permissions.

I just happened to be talking on the phone to someone at the Global Service Center when your reply came in. I mentioned to the technician the issue with an STS no longer seeing the option for MORS on the Applications menu, and he said he would report the issue. So hopefully that will get some attention.

Thanks for responding with the clarifying details so quickly -- those details will help those who will look into this issue.

I can't log in in missionary recommendation system user agreement. What should I do?

Dear Administrator,

I spoke to other Bishop's in South Africa, and they are all experiencing the same issue,
they cant log in "Missionary Online Recommendation System"
Error Message"''No valid roles were found for your account"
It looks like there is a geographical log in problem
Please Assist us,
Bishop Rako
South Africa

rakotomamonjy wrote:Dear Administrator,

This is a community forum; no administrators for the Missionary Online Recommendation System are likely to see your message here. But I used the Contact Us link in MORS to pass on a link to this discussion. Hopefully they will see my message and respond to you.

What should I do if when I sign into the Missionary reccomendation portal and "bad credentials " pop up I'm confused because I just made my LDS account. I talked to my ward clerk and he says he'd fix it today and it still saying "bad credential" can anyone help ?

Did you enter your MRN as part of setting up the LDS Account? It's also possible that it might take a few hours or a day for changes made to the lds account to catch up with other parts of the system.

smaile wrote:What should I do if when I sign into the Missionary reccomendation portal and "bad credentials " pop up I'm confused because I just made my LDS account. I talked to my ward clerk and he says he'd fix it today and it still saying "bad credential" can anyone help ?

Are you logging in as a bishop or as a prospective missionary?

Prospective missionaries aren't able to log in until the bishop initiates your application in the system.

Hello I have a problem where it gives me the error of "No valid roles were found for your account. You might not be authorized to use this system." Note that I am currently the branch president and didn't have this problem last week. Any news and thoughts on this. I need to submit applications urgently before the weekend. Thank you,
D

You might want to check CDOL and see if you're still the Branch President. (If you're not, you probably can't get into CDOL either. But that would be a clue.)

majc_davor wrote:Hello I have a problem where it gives me the error of "No valid roles were found for your account. You might not be authorized to use this system." Note that I am currently the branch president and didn't have this problem last week. Any news and thoughts on this. I need to submit applications urgently before the weekend. Thank you,
D

I would suggest calling the Global Service Center to see if they can help:
https://www.lds.org/help/support/record ... nformation

sbradshaw wrote:I would suggest calling the Global Service Center to see if they can help:
https://www.lds.org/help/support/record ... nformation

If he is having problems with his credentials then he will not have access to the page through the link you provided.

Thank you for your suggestions. However the link you provided does not open. And I CAN access all other sites without problem. And yes I can check CDOL and see myself as the branch president. The problem are facing also some of the candidates who were able to access the site before without any problems.
THanks,

majc_davor wrote:Thank you for your suggestions. However the link you provided does not open. And I CAN access all other sites without problem. And yes I can check CDOL and see myself as the branch president. The problem are facing also some of the candidates who were able to access the site before without any problems.
THanks,

I sent you a private message with the contact information for the Global Service Center for Slovenia. Good luck.

Good evening, I keep on getting errors when I try to access my own checklist, which means I can't send my checklist to my branch president. Please can you help me out?

Hi, looking for support. I am a stake presy counselor trying to help a bishop. He has a YM that is trying to do his mission papers. The bishop did the first steps and he in the Miss. Online System... show's it's at the "Candidates completing forms" stage. The YM logs in and gets an error: Access Denied, you must have a valid account...and role... but he does have a valid account and role???

Please help,

thanks,

Dave

Make sure the youth has a MRN on the account he is using. Otherwise the system will consider him a non-member.

Make sure that MRN matches what you have for his membership record, or else the system will think he's someone else.