Lan desk installation - server could not connect

4 postsstarted by stephen500 2012-10-14 15:35 UTC1,972 viewsoriginal topic

Member

#1
2012-10-14 15:35 UTC

Having problems installing lan desk on a fh computer. It is unable to install certificate. Server problems. Is the server off line on Sundays?
Stephen Sinclair, STS, Chester England stake

russellhltn

Community Administrator

#2
2012-10-14 18:03 UTC

It may have gone down and there's no one there to fix it. I'd try again another day.

Since this is for a FHC computer, make sure you're getting it from a familysearch site, not from mls.lds.org site.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

stephen500

Member

#3
2012-10-14 19:38 UTC

Thanks I am, Sunday is no always a good day

johnshaw

Senior Member

#4
2012-10-15 20:28 UTC

Do a LANDesk connection reset. If it resets successfully, re-run the portal update again. You must have admin rights to successfully import the security certificate.

I've also had a problem with a new Center not being built out on LANDesk... so if it's new you will need to contact support.

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