Duplicate Entries in Study Notebook

I've had this problem a few times.

As I scroll down the list of content in a notebook, the same items show up multiple times (See attachment). If I try to delete a duplicate, it deletes the all copies of that item, including the original.

I've seen this on Firefox and Internet Explorer. This makes it very difficult to organize a study journal. Any ideas?

Might as well tell you my temporary solution in case anyone else has this problem. But it still doesn't explain why it happened in the first place, and this solution will not be fun if you have a huge notebook.

I created another notebook (called it "Test"). Then, I went to the original notebook and edited every item to include it in the "Test" notebook. I deleted the original notebook and renamed "Test" to be the name of my original notebook. Everything is good now. Luckily, I only had 11 items. I can't imagine the pain of having 50 items...or 100+.

I've experienced the same problem with duplicate entries, except that my notebooks have too many items to individually edit them. There are also some entries missing. I think all of the missing entries are ones that are assigned to multiple notebooks, but I haven't verified this. I wonder if this problem will ever get fixed.

I am having the same exact problem. I use the notebooks to organize lesson plans and when I go to print them, all the duplicate items show up forcing me to cut and paste it into MS Word to edit for printing.

Would be nice if this could be fixed because I really enjoy preparing lessons with the aid of the notebooks.

Yes, I too have that problem. To whom do we address this issue?

cherylhout wrote:To whom do we address this issue?

Submit feedback using the feedback link found on the LDS.org home page and any other LDS.org page with that feedback link. Do not expect to get an immediate response. When you do get a response it may be an automated response that does nothing other than acknowledge they have received your feedback. But rest assured the feedback is routed to the people who can do something about it.

I was trying to organize my entries within one notebook by clicking on an entry and dragging it in the order I wanted it to appear in my list. Everything was working fine, until all the sudden the entries I had dragged to a new location were being duplicated. If I tried to delete one entry, the original was also deleted. Another odd thing, is in the column "Notes & Journal" where all my Notebooks are listed, the number of entries shown in parentheses is different that what is shown in the entry list. For example, in the Notebooks column, a Notebook might show (6) entries, but in the actual entry list there is over 24. Now my notebook is a mess, organizationally, and I have lost information. I tried switching browsers to see if this would correct the problem, it did not. I see different entries listed in Safari versus in Firefox. I use an Apple computer.
PLEASE HELP!! Seems as others are having same problem. I don't know how to correct this and put back my information. Thank goodness I downloaded the content before I began deleting duplicate entries but unless this issue is addressed, my only option is to erase the entire Notebook and try to recreate it from my download. BTW, when I do download my notebook, why is the source of an article that I highlighted not downloaded too???

I get this almost every time I reorder a list when the list of entries is long enough that it begins to scroll. That's when the duplicates start showing up. PLEASE FIX THIS!!!! This could be an amazing feature and the fact that it has been broken for over a year is pretty atrocious.

I have the same problem -- duplication of entries -- it's like I touched a cursed item in the Lestrange vault at Gringott's: duplication, duplication, and duplication. At least the duplicated items don't get hot and make a lot of noise. They're not trying to kill me, but they're murdering the talk I'm trying to put together :-/

I'm going to try the remedy suggested above: copying the items to a new notebook/journal.

cheerioboy wrote:I'm going to try the remedy suggested above: copying the items to a new notebook/journal.

User artoo00's remedy worked fine (for some reason, every item added to the "new" entry goes to the top of the list in the notebook instead of the bottom, so going "in order" through one notebook produces an exactly reversed list in the new notebook, but reversing that wasn't too bad), but now I have new problem:

I synched my Gospel Library in my iPad so I could use it to give my talk (paperless, anyone?), but there's a new problem: everything is out of order. Is there a reparo function somewhere? (I don't have a wand)

I have found it sometimes helps to just switch back and forth between two notebooks, and the problem notebook will reset itself. Don't know why. This is majorly irritating.

Having the same problem. Curious if this is connected: I use the Gospel Library 2.5 Apple app (tried the 3.0 app but it is unusable due to frequent crashing on my iPod). I notice periodically that the 2.5 app says it has never synced. I go to account settings and sync it, but wonder if this somehow plays into the duplication seen on the journal when viewed through the web browser?

This problem still exists. My entries, once I re-arrange them, are multiplying like cursed goblets in Gringott's

I'm creating the journal on-line, Safari browser.

There are a couple of things going on here.

TAGS: If you switch between GL apps and online Notes: The apps allow uppercase and lowercase tags, online Notes only allows lowercase tags. When you sync, any uppercase tags get read as a 'new' tag by Notes. If you sync 10 times, you will likely get 10 'new' tags. To reduce the incidences of this occurring, always use lowercase tags when using the apps.

REORDERING:
1. Online Notes automatically orders things with the 'last saved' date on top - reverse order. The apps arrange things in chronological order. If you switch back and forth, they somehow get all jumbled up - I don't understand it, but that's what happens - as MGChick noticed above.
2. If an item is in a Notebook, you can rearrange the order of anything within the Notebook. Sometimes you will see what appears to be duplicates as you reorder, but in reality they are not really there - if you sign out and sign back in again, they will have disappeared. The app notes you can make may work differently, so if you switch back and forth between the two, this could be part of the problem.

I'm running into the exact same problem. I'd rather keep everything within the LDS app, but it's easier to maintain the order of the entries either working entirely on my iPad (which is a pain for typing) or entirely in a browser on coputer. When they sync with each other they both get screwed up. Thanks to those that work on these things for the church, I love the capabilities, but want to get the most out of them.

I just lost 4 or more entries of my journal going back to 2014. I am not happy. Looks like this has been an issue for a long time. I suggest a better way to “organize” the entries and control them. The fact that they just duplicate spontaneously and that you cannot re-order them without causing major issues or losing content is quite disturbing. I was using this as my journal, but I’m going to stop. I loved having all of these things together in one place, but losing content isn’t very encouraging.

trouthunter wrote:I just lost 4 or more entries of my journal going back to 2014. I am not happy. Looks like this has been an issue for a long time. I suggest a better way to “organize” the entries and control them. The fact that they just duplicate spontaneously and that you cannot re-order them without causing major issues or losing content is quite disturbing. I was using this as my journal, but I’m going to stop. I loved having all of these things together in one place, but losing content isn’t very encouraging.

Where were the entries? Were they in a specific notebook, or just under "All"? How did you discover they were missing? Do you know a few key words in the entries that you could search for and find them that way? What platform(s) are you using – Android, iOS, Windows, Gospel Library Online?