Syncing Problems with LDS Gospel Library with iOS update

I recently updated my iPad to the iOS 6 software. LDS Gospel Library did not survive the update for some reason. I've had to reinstall the app, but all of my notes, highlights etc have disappeared. I've tried syncing through the app, but nothing has come back so my scriptures are blank. I've tried adding highlights, etc to my now blank scriptures and then syncing, but the syncing feature appears to not update. Is there support for this app somewhere? I'm having a really hard time finding any answers as to what, if anything, I can do to get my notes back (after spending hours annotating my scriptures), and if I can't get my notes back, I certainly don't want to start over until I'm sure that my notes are being backed up.

Suggestions?

Did you ever synchronize your notes with lds.org before you reinstalled? If so, they should be safe. Do you see your notes if you log in to the lds.org web site and go to Tools/Notes and Journal? If so, at least you haven't lost your work and the problem is with syncing to your device. If you don't see them at lds.org, then your iPad probably never synchronized and you may have lost everything (unless an expert in the iPad application can tell you if it might be hiding somewhere on the iPad).

I am having a similar problem with syncing. Some things show up on my ipad (notes, markings) but not on my iphone. When I look at corresponding locations online on my computer (lds.org) they don't all show up. I go into my notebook and I can find them in there (unassigned it says). I have hundreds and hundreds of notes, markings etc. but I am not syncing somehow.

I have updated to the newest scriptures on iphone and ipad. Why at least does the lds.org version maintain the master version and show them when I sign in?

I have updated gospel library and lost half of my journal entries. I also lost it on lds.org. What can be done to retrieve the lost journal entries? Help!

I have the same problem with a device I just purchased the other day. LDS tools has none of my bookmarks tags or notes that I've been using for the last 5+ years. The app appears to be completely brand-new without any prior knowledge or sinking, yet when I go to LDS.org all of my notes are there.

The app has tried to sync, and says it has synced, but there is no content. How do I get my phone to sync appropriately with LDS.org?

dresen.hp wrote:I have the same problem with a device I just purchased the other day. LDS tools has none of my bookmarks tags or notes that I've been using for the last 5+ years. The app appears to be completely brand-new without any prior knowledge or sinking, yet when I go to LDS.org all of my notes are there.

The app has tried to sync, and says it has synced, but there is no content. How do I get my phone to sync appropriately with LDS.org?

Does it show that you're signed in under Settings? If you are, try signing out and back in.

Yes, it does show that I'm signed in and I have signed in and out multiple times but it still does not work.

I'm having the same problem with a new phone. my old phone synched with lds.org, but my new phone has not. Please help.

If signing out and back in doesn't work, you may need to send in-app feedback to the Gospel Library support team, who can give you more personalized help.

I had a similar issue with mine, and found success with deleting the app, then re-downloading and signing in again.

Similar problem here except mine is on a newly purchased phone. My notes won't sync except for 3 under my recents for some reason. It may be helpful to know that I tried creating a notebook in the app and then went to my computer and checked online and the notebook did show up there so my syncing issue is with downloading to my device mostly, uploading seems fine.

Just did as kimbertree did, deleted the app and reinstalled it. Worked! So something in the process of installing the app from a backup onto my new phone messed up the syncing for some reason.

I had a similar problem when I was using my iPad and the Gospel Library app on Windows at the same time. Some changes I made on Windows app were not syncing. I looked at the comments contained on this site so I decided to log out of all Gospel Library apps (explorer, iPad & Windows app). I then logged back in only to find the changes I made on the Windows app were gone. I believe the problem is that I went back and forth between the two apps and I made a change on my iPad before my Windows app synced with my iPad. My iPad then synced with my main account and basically wrote over any changes I made on my Windows app.

Make sure if you are not seeing any of your annotations on a particular app, DON'T add make any new annotations to this new app (the one that is not showing any changes) or it may sync up and remove all previous changes. Not sure, this is how it works, but it appears to work that way for what I'm doing.

htackett wrote:I had a similar problem when I was using my iPad and the Gospel Library app on Windows at the same time. Some changes I made on Windows app were not syncing. I looked at the comments contained on this site so I decided to log out of all Gospel Library apps (explorer, iPad & Windows app). I then logged back in only to find the changes I made on the Windows app were gone. I believe the problem is that I went back and forth between the two apps and I made a change on my iPad before my Windows app synced with my iPad. My iPad then synced with my main account and basically wrote over any changes I made on my Windows app.

Make sure if you are not seeing any of your annotations on a particular app, DON'T add make any new annotations to this new app (the one that is not showing any changes) or it may sync up and remove all previous changes. Not sure, this is how it works, but it appears to work that way for what I'm doing.

It's possible for changes to a specific annotation to get overwritten – for example, if I'm editing the same note on two devices and sync at different times – but new, independent annotations shouldn't cause anything to get overwritten.

I was using the Gospel Library app this morning, and went to link a scripture to my study notes. When I went back to the screens list to open my study notes, the entire screen was gone. I have gone through all my open screens to see if I just jumped out of it and "lost" it in the path, but I can't find my study notes screen anywhere. Is there a way to retrieve that screen? Is there a place where those study notes have been saved? Can I access them from my PC so I can save them in a more secure place? I'm just sick -- talks, thoughts, journal entries, all were in there and I'm so anxious to retrieve them. Can you help me?

lnchaston wrote:I was using the Gospel Library app this morning, and went to link a scripture to my study notes. When I went back to the screens list to open my study notes, the entire screen was gone. I have gone through all my open screens to see if I just jumped out of it and "lost" it in the path, but I can't find my study notes screen anywhere. Is there a way to retrieve that screen? Is there a place where those study notes have been saved? Can I access them from my PC so I can save them in a more secure place? I'm just sick -- talks, thoughts, journal entries, all were in there and I'm so anxious to retrieve them. Can you help me?

You should be able to access your notes from any screen in Gospel Library, or create a new screen and navigate to the Notes section from there.