Can't update phone number

3 postsstarted by roseymay1 2012-09-22 01:08 UTC586 viewsoriginal topic

New Member

#1
2012-09-22 01:08 UTC

I've tried to update my phone number a dozen times but it just won't take. I tried to update it a few months ago when I was in another stake and it followed me to my new stake and ward. It still won't let me change it. Please help.

jdlessley

Community Moderators

#2
2012-09-22 02:35 UTC

Can you please describe the steps you take to edit your phone number? At what point are you noticing there is a problem? What do you see happening, or not happening, when you notice the problem?

As an alternative you can always contact your ward clerk and give him the updated information.

JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?

russellhltn

Community Administrator

#3
2012-09-22 03:07 UTC

In the directory, are you listed as a "parent" or as a child? I don't think children can edit their information even if they are an adult.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.