Reservation Problems

Having problems making a reservation. I can not add reservation details.

This is a known issue and will be fixed shortly.

I too have been having problems with my reservations screen. If I try to click on "Add a reservation" or "Edit reservations details" my screen shows nothing.

Is this problem only being experienced by the building coordinators or is it a general problem for anyone trying to reserve the building? Any idea when the problem will be fixed? Thank you.

candlbloom5 wrote:Is this problem only being experienced by the building coordinators or is it a general problem for anyone trying to reserve the building? Any idea when the problem will be fixed? Thank you.

Only someone with Building Scheduler rights can make what the system calls a reservation. That's different from scheduling an event that takes place at a location - any calendar editor can do that. The problem under discussion only affects reservations, not events.

Is there a estimated time for this fix to happen. I have several reservations that I need to update and make.

I am responsible for scheduling at a very high usage building due to the proximity to a very popular temple... any estimate of when the reservations will come back would be great... My inbox is flooded with reservation requests that I can do nothing about... I need to know if I just need to set up a separate google calendar to track everything until this comes back, or wait it out for a few more days... Thanks!

You might try scheduling "events" using firefox or chrome. Then go back and schedule "reservations" when it gets fixed.

I really, really think it would be a good idea to send out some sort of message to all the wards about the difference between "reservations" and "events." Yeah, I know it is there in the help and instructions, but there seems to be a lot of confusion about when to use which. "I need to reserve the building," is so last century...


Just my 2 cents....

I understand the difference between a "reservation" and an "event" but anyone who has the rights, by nature of their calling, to put an "event" on the calendar is then given an option to select specific rooms OR the entire building for their "event." Doing this effectively "reserves" the building or a portion thereof for their "event" as no one else can now use those rooms for a new "event."

Therefore my original question is valid, but I'll rephrase- Is only the building coordinator having difficulty specifing the option to "reserve" specific rooms or is this a problem for everyone when they try to specify rooms for their event? For example, would the ward mission president have difficulty "selecting" the baptismal font and RS room for a baptism?

Thank you.

candlbloom5 wrote:Therefore my original question is valid, but I'll rephrase- Is only the building coordinator having difficulty specifing the option to "reserve" specific rooms or is this a problem for everyone when they try to specify rooms for their event? For example, would the ward mission president have difficulty "selecting" the baptismal font and RS room for a baptism?

I have not seen any reports about scheduling rooms for events (users of IE8 have huge problems with the recent release of the calendar, but they can hardly do anything, so their problems aren't specific to scheduling rooms). I have scheduled multiple events since the recent update, and I have specified single rooms and multiple rooms, and it works fine, just has it always has. There is a separate problem with conflict reporting (see Conflicts not displayed), but that is a problem that happens after a calendar editor selects the rooms, which is the specific topic of your question.

candlbloom5 wrote:Doing this effectively "reserves" the building or a portion thereof for their "event" as no one else can now use those rooms for a new "event."

Thanks for the clarification. In this forum, we prefer the term "book" the building or room(s) to prevent confusion with the reservation function.

As far as we know event functions are normal, but there is a problem with not receiving a message in the event of a conflict.

The problem is only with reservations, not scheduling/booking.

this is my fisrt time with this programe (CALENDER ) AND i DONT now what to do please HELP john watts

johnwatts wrote:this is my fisrt time with this programe (CALENDER ) AND i DONT now what to do please HELP john watts

John, the best place to start is the Getting Started PDF for Calendar
Additionally, the Calendar Help page: https://ue.ldschurch.org/ldsapphelp/calendar/ may be a "helpful"

I have 15 video tutorials on the calendar that I will publish by the end of this week (Friday). If you can wait until then, they will help you understand the calendar in an easy way.

John that's great. I have to do some training in ward council on the calendar next month your videos maybe just what I need.

Thank Your team for us, they are doing a great job in an environment that I'm sure sometimes seems like all they get is complaints. I want them to know how much we appreciate what they are doing it a great help in my calling.

Any idea when the reservation calendar is going to be fixed.

We too are having reservation creation and editing issues.
Have tried it in IE9, Chrome and Firefox. None of them work.
Also, Chrome is complaining about the SSL cert on the site.
But it could be because some content is secure and some is not.

An estimate for the fix would be helpful.

I cannot add details to a reservation I create nor edit an existing reservation. Last week I could not add details but could create a reservation for an event then was able to go onto the calender and schedule the building on top of the reservation using the ward schedule an event process. It used to block the building when I scheduled a reservation on the reservation page.
Now I cannot even create a reservation at all from the reservation page. A pop up comes on but when I fill it in and push create reservation nothing happens and when I push add event details button it goes to a blank screen and the event details page never appears.
Is this a general problem or are my permissions set wrong by the stake admin? I was able to use the calendar as building coordinator to set up reservations fully functional before the last update.

I am also having a problem when I try to edit it sends me to a blank screen with just lines on it. I have to balance the building between 1 Ward, 2 branches, Stake, and Institute not to mention the Genealogy Library. I cant make changes or move dates around.

aebrown, There has been a week plus problem with the "reservation details screen", from what I can determine, looking at posts it is universal - everyone authorized to make reservations cannot currently do so. It doesn't matter what system you are running we are all in the same boat. The difference between "scheduling" and "reserving" is this: "Scheduling" is nothing more than an electronic flyer that you are posting on your ward or stake electronic calendar saying "Hey, Everyone! We are doing such and such at the building on this date. Ya'll come" You can put those up til the cows come home. "Reserving or inputting a reservation" involves getting to the "reservation details screen" by someone authorized to do so and making sure your group can actually USE the building on that particular day and time and room. I hope things are fixed soon, my reservation requests are piling up for the stake center I am responsible for.

nancypalemany wrote:The difference between "scheduling" and "reserving" is this: "Scheduling" is nothing more than an electronic flyer that you are posting on your ward or stake electronic calendar saying "Hey, Everyone! We are doing such and such at the building on this date. Ya'll come" You can put those up til the cows come home.

That is incorrect. As part of scheduling, you can select a location. When you set the location, then you are "booking" the rooms for that event and no one else can schedule a event that uses those rooms. Even if they belong to another ward or stake and can't see the "flyer". Handled properly, a scheduled event is BOTH a flyer and a solid lock on the room(s).

nancypalemany wrote:"Reserving or inputting a reservation" involves getting to the "reservation details screen" by someone authorized to do so and making sure your group can actually USE the building on that particular day and time and room.

No, that's no more then putting up a sign on the door saying "Reserved for Ward x". Note that you cannot reserve it for a specific event only restrict the use for a given ward. So if you reserve the gym for ward x for the RS social, the Elder's quorum of ward x can still schedule the gym for basketball. Because reservations only works down to the unit level - not to the event level. But once the RS schedules their event and selects the gym, then they have a lock on it.

The purpose of a reservation is to block off a building for "ward x" on Tuesday night and "ward y" on Wednesday night. That prevents ward y from scheduling things on Tuesday night when it's ward x's night.

nancypalemany wrote:aebrown, There has been a week plus problem with the "reservation details screen", from what I can determine, looking at posts it is universal - everyone authorized to make reservations cannot currently do so. It doesn't matter what system you are running we are all in the same boat.

This is a known issue, and they are working on it.

nancypalemany wrote:The difference between "scheduling" and "reserving" is this: "Scheduling" is nothing more than an electronic flyer that you are posting on your ward or stake electronic calendar saying "Hey, Everyone! We are doing such and such at the building on this date. Ya'll come" You can put those up til the cows come home.

This is correct to a point. There is more to scheduling an activity or happening than just the information about it. For activities at a location there is also the booking of rooms and/or equipment. For the calendar application the term reservation functions entirely differently than what we are accustomed to when we make a reservation at say a hotel. The calendar application calls the hotel analogy type of reservation an event. The event books the rooms needed for the activity.

In the calendar application, a reservation can only be made by a person assigned to the position of building scheduler by a stake administrator. Reservations do not reserve rooms and/or equipment for organizations or individuals. They set aside, or restrict, the unit that can book rooms and/or equipment for an activity. If only one ward used a building and was the only ward in the stake permitted to use the building then reservations, as used in the calendar application, would not be necessary. But since many buildings are used by more than one ward/branch and many stakes permit other units of the stake to schedule events at any building within the stake then there needs to be a way to restrict the use of a building or certain rooms/equipment within a building to a specific ward/branch during a specific block of time. This ability to restrict use for organizations to one ward/branch is called a reservation in the calendar application. A common use example of a reservation is to set aside a building for the ward that has mutual on Wednesday evening so that the other wards cannot schedule events during mutual activities. Once the reservation is made for a ward then only organizations within that ward can schedule events at that building. All organizations in other wards will get a conflict notice if they try to schedule an event during the reservation time period. This conflict will happen for the other ward organizations regardless of whether there is an actual event scheduled or not.

nancypalemany wrote:"Reserving or inputting a reservation" involves getting to the "reservation details screen" by someone authorized to do so and making sure your group can actually USE the building on that particular day and time and room.

This statement indicates some confused understanding of what reservations and events are in the calendar application and what function they have. A reservation, as used in the calendar application, only sets aside a building or rooms/equipment in a building for a ward to "book" for an activity. When rooms/equipment have been booked for an activity this is called an event in the calendar application. Calendar editors can create events. These events book the rooms/equipment for the activity. Reservations are created by building schedulers. Reservations do not book rooms/equipment for an activity. Rather an event sets aside a building or rooms/equipment for one specific ward/branch so that any organization within that ward/branch can book rooms/equipment.

Some stakes and some wards/branches erroneously use reservations as a method of booking activities. This requires people in the stake or ward/branch to contact a single person to "book" rooms/equipment. This is a holdover from the classic method of scheduling. Problems can arise from this use. There is the potential for double booking; calendars do not display activities with their booked resources; and there is no correlation between booked resources and activities.

The current calendar application is based on the distributed model in which any number of individuals have the ability to "book" rooms/equipment. The building scheduler, in the current calendar application system, does not "book" rooms/equipment for activities. He/she acts more in the role of overseer and conflict resolver.

The issue discussed in this thread is about reservations as used the calendar application. This does not affect the booking of resources for activities through the use of events.

johnsonth wrote:I have 15 video tutorials on the calendar that I will publish by the end of this week (Friday). If you can wait until then, they will help you understand the calendar in an easy way.

Please post a link in this forum when these tutorials become available.