Study Notebook not working for Conference Talks, Lessons, etc

I have tried different browsers thinking it was Safari and my husband has signed in with his account and we both can only access the Study Notebook toolbar if we are reading the scriptures online. I cannot even pull up old Conference talks and see my notes and highlights through the study notebook. This used to work great-I could print the talk with or without my notes-and I'm a bit confused as to why the toolbar is no longer available except with scriptures. Is this a new thing or some sort of glitch?

I am having the same problem. I have confirmed that the study notebook does not work on firefox, IE, and chrome on 3 different computers.

However, highlighting, annotations, and syncing are working just fine with my android devices and the web. I can view the annotations in the online study notebook, but cannot actually view the highlights on the individual pages.

I am sure that I used to get the My Study Notebook Bar when I went to the General Conference section of Lds.org and the Ensign, but I now no longer get it. What happened? I have tried in both Chrome and IE and don't see the bar. I am logged in when I am trying to get to it and I see it on the Scriptures pages. In poking through with Chrome's developer tools it appears that the div is just not in there. Anybody else having this problem?

HintonBR wrote: Anybody else having this problem?

Yes, I moved your post to be in the same thread as other reports of this problem. I have also confirmed that it is a problem everywhere except on scriptures pages. It doesn't seem to be related to the browser.

Tis a bug. We are working on it.

Still having this problem on 8/16/2015, has it been fixed yet?

and only in English does highlighting work on the Scriptures...my branch is Spanish-speaking so I need to prepare lessons in Spanish, and this notebook feature would be sooooo helpful in Spanish

drushlopez wrote:and only in English does highlighting work on the Scriptures...my branch is Spanish-speaking so I need to prepare lessons in Spanish, and this notebook feature would be sooooo helpful in Spanish

Study mode has only been implemented in English so far. We do not know when or if it will appear in other languages. From what we've been told, there's a lot of behind-the-scenes work on the content to prepare it for highlighting.

I'm having this problem in English in the scriptures (a post above indicates that it was working). It seems like it just started within the last week.

I too am having a problem. I love this feature and as a former seminary teacher have made it my yearly project to put notes and mark scriptures using the study notebook so they will appear into my e scriptures! However, this past week, (Friday Sept 11) I was working and went from one chapter to another chapter and the study notebook online did not come back up and I have not been able to access it since Friday (It is now Sunday). I would love some feedback as to why. I've tried to access from several different computers in the house. My previous notes are still appearing on my tablet and phone, thank goodness! This is a wonderful feature!

It stopped working for me on Friday. I used it on Thursday. I thought maybe it was just a glitch with me, but maybe the whole system is down.

Same problem. I've seen it in the past but never used in with lds.org, only on my mobile devices. I'm teaching seminary and one of the other teachers just called asking about it because they used this feature exclusively to prepare their lessons and they could not get it to work on a mac. I'm on WIN7, tried 3 browsers and the Notes toolbar does not show up on anything.

If the system went down Friday, it is possible no one will know until they return to work Monday. This has happened before in other areas. There are lots of servers, and sometimes one goes down that feeds information to another, so the main function is working but some of the backup features are not.

If in fact that is the problem, it will usually resolve itself sometime during the day on Monday.

Would it be possible to update the FAQ which says the problem is because of a problem with cookies or browser history? I read that, and have now lost all that login information because I thought it was necessary to erase all of my cookies and history. Thankfully I only erased all the cookies and history from my Chrome browser, but it would be easier if the FAQ had the correct info on it.
BTW, I love these scripture applications. Wonderful for my scripture study. Thanks so much.