Out of unit members

I have input records for several out of unit leaders in a YSA stake. I have done each one the same. Some of them can use the LDS tools and view wards within the stake. Others are not able to see anything in the stake. Why would this occur.

I would imagine that completeness of information for the out of unit leader and calling in the YSA stake would be the two things I'd look at.

All records have been input using their membership record from their home ward. All information has been put in the same. On several I have even re-dune them. For example 3 of the 5 new H.C. members cannot see the wards in the stake. The stake R.S. cannot see but some of her councelors can. Just wondering if anyone has faced this issue before.

toponcekc wrote:The stake R.S. cannot see but some of her councelors can.

I'm a bit confused here, but your stake is currently showing 2 stake R.S. presidents (in CDOL). But if I'm following it correctly, I'm looking at the one with a newer active date, she doesn't have an LDS Account so who's account is she logging is under? That would likely be why she doesn't see the YSA units.

I am the stake assistant clerk. I currently am not able to see the stake. I will have to clear out the old president. I am new and was not aware the old clerk has not done that. I will also ask her what account she is using. She had told me it was her lds account.

toponcekc wrote:I am the stake assistant clerk. I currently am not able to see the stake. I will have to clear out the old president. I am new and was not aware the old clerk has not done that. I will also ask her what account she is using. She had told me it was her lds account.

For you the issue is time. Your position just made it to CDOL today (due to 'needing' human review - that will be going away soon for most positions), so your rights won't show up until tomorrow morning.

toponcekc wrote:She had told me it was her lds account.

She may think it's her account, but she may have entered someone else's membership number. I've heard stories about temple recommends having the spouse's MRN on them. Something like that may have happened here.

I would have her log in to ldsaccount.lds.org and look at her birth date. That date appears to come from the membership record and can not be edited in the profile.

Thank you for the help. The human review helps as well. I have a stake H.C. Who was made a stake auditor. He has been unable to log in for his audits. I corrected his calling to show he had been set apart. He called this morning still not able to connect. Since I only made him official on Monday he is probably under review. It was Monday I noticed the past clerk had not shown me as set apart. That is why I am just showing up as well. Makes sense.
Again thanks for the help.

toponcekc wrote:I have a stake H.C. Who was made a stake auditor. He has been unable to log in for his audits. I corrected his calling to show he had been set apart. He called this morning still not able to connect. Since I only made him official on Monday he is probably under review. It was Monday I noticed the past clerk had not shown me as set apart. That is why I am just showing up as well. Makes sense.

Aside for the time to update in CDOL, you may want to make sure the new Auditor is recorded in MLS in a Standard position (gold star) and not as a Custom position (orange circle). In my experience, whether or not the person is set apart does not change access. (It certainly works well as a flag to trigger updates when needed, though).

lajackson wrote:Aside for the time to update in CDOL, you may want to make sure the new Auditor is recorded in MLS in a Standard position (gold star) and not as a Custom position (orange circle).

You can also look in the CDOL. Positions in black print are standard. Orange print is custom (and will have no additional rights to any website).

I brought this up before. This is in a YSA stake. The stake R.S. is an out of unit person as well as the rest of her presidency. I have removed all records of the old presidency. Yet in lds tools it still shows 2 R.S. presidencies. The old president still shows but the new one does not. The entire old presidency still shows as well. Am I missing something. Why is the old one still on there. They were released several months ago. What do I need to do to get it corrected?

toponcekc wrote:I brought this up before.

That's true, and I have moved your new post to be in the thread with your previous question -- there's no reason to leave people wondering where the previous question is.

As I look back through this thread, I see that in this post you were asked a specific question regarding the stake RS president, which you said you would research. But you have not yet posted the answer to that question. Although the answer to that question may not solve the problem, it will help eliminate some possibilities.

If you are refuring to her having an lds account she does and is using it. The issue is she does not appear as the president. When you look at the stake in lds tools it shows 2 R. S. presidents. One has a name by it. She is the old one and has been released. There is another listed but has no name. This I will assume is for the current one. However her name is not listed. The old presidency is all showing still the new presidency partly shows. How do I get rid of the old and make all the new appear. I have removed all traces of the old. And all the new are entered and checked as sustained and set apart. This has been the case for a long time.

toponcekc wrote:I brought this up before. This is in a YSA stake. The stake R.S. is an out of unit person as well as the rest of her presidency. I have removed all records of the old presidency.

Ok, that got lost in the question of out-of-unit members not being able to access their tools.

For this question, I'd suggest looking at Correcting duplicate or missing callings.

Thank you. I will try that.

I have gone in followed the steps to to refresh stake data. I have made sure everything is current in stake data base. I still see 2 stake R.S. presidents along with 2 of each of her leaders. I cannot get the old ones not to appear. This is in the churches web as well as lds tools. What do we try now.

Sorry I just noticed it says cool I think it should be CDOL

toponcekc wrote:I have gone in followed the steps to to refresh stake data. I have made sure everything is current in stake data base. I still see 2 stake R.S. presidents along with 2 of each of her leaders. I cannot get the old ones not to appear. This is in the churches web as well as lds tools. What do we try now.

Sorry I just noticed it says cool I think it should be CDOL

We just found a bug with CDOL processing the refresh request coming from MLS 3.4.3. It only sends one unit worth of data back down. So in your case it was only sending one wards data to you and not including any stake data (which is what you need for this).

I just sent that refresh data to you from CDOL (which does send all the down), so try it again and see if that works any better.

Note: this bug will be fixed in the CDOL 3.1.1 release (hopefully next week).