Tech Forum Archive

Language problem

34 postsstarted by gayle01 11,826 viewsoriginal topic

gayle01
New Member
#1
I am an administrator/builder scheduler. When I sign in, the page is listed as English, but when the tools, menu, etc. page comes up it is in Spanish. Please give instructions as to how I change & save my pages in 'English'...
aebrown
Community Administrator
#2
gayle01 wrote:I am an administrator/builder scheduler. When I sign in, the page is listed as English, but when the tools, menu, etc. page comes up it is in Spanish. Please give instructions as to how I change & save my pages in 'English'...
In your browser's address bar, do you see "lang=spa" anywhere in the address (URL)? If so, that's an indication that somehow your LDS.org pages are being asked to be displayed in Spanish, so it's not surprising.

Do you see only the Calendar in Spanish, or are all the pages on LDS.org in Spanish once you sign in?

Does your header include the word "Idiomas" in the upper right corner? If so, click that, and in the dropdown that appears, choose "English."
Questions that can benefit the larger community should be asked in a public forum, not a private message.
russellhltn
Community Administrator
#3
Depending on the page, you should either see a icon that looks like planet earth, or the word "languages" ("idiomas") with a drop-down list on the first first line of the webpage.

If that fails, I'd suggest clearing your browser cookies.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Mikerowaved
Community Moderators
#4
I think there's a bigger underlying problem with the site. Starting earlier today, every time I go to lds.org with Firefox, it comes up in Russian. I can select English from the little "globe" icon, but the next time I visit, it goes back to Russian.

This only happens with Firefox on this particular computer. I don't experience this problem with either Internet Exploder or Chrome, or on any other PC (real or virtual). Not sure what's different today versus the hundreds (thousands?) of others days I've visited that site with this PC.
So we can better help you, please edit your Profile to include your general location.
1968leocomeeatabite
Member
#5
"In your browser's address bar, do you see "lang=spa" anywhere in the address (URL)? If so, that's an indication that somehow your LDS.org pages are being asked to be displayed in Spanish, so it's not surprising.
When I Sign in it looks like this: https://www.lds.org/church-calendar/?lang=eng#
So yes it is in English.
I can navigate anywhere around lds.org but when I Sign out it goes to Spanish. It looks like this.
https://www.lds.org/?lang=spa
I click on the earth and change it to English.
But every time I Sign out it will always go to Spanish.
https://www.lds.org/?lang=spa
russellhltn
Community Administrator
#6
Mikerowaved wrote:I think there's a bigger underlying problem with the site. Starting earlier today, every time I go to lds.org with Firefox, it comes up in Russian. I can select English from the little "globe" icon, but the next time I visit, it goes back to Russian.

This only happens with Firefox on this particular computer. I don't experience this problem with either Internet Exploder or Chrome, or on any other PC (real or virtual). Not sure what's different today versus the hundreds (thousands?) of others days I've visited that site with this PC.

We've had language problems before. clearing the cache and cookies fixed it then. The fact it's one browser on one machine suggests the same fix.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#7
Mikerowaved wrote:I think there's a bigger underlying problem with the site. Starting earlier today, every time I go to lds.org with Firefox, it comes up in Russian. I can select English from the little "globe" icon, but the next time I visit, it goes back to Russian.

Starting today, any time I sign out using the Name/Tools dropdown menu signout button, I am thrown to the lds.org page in Spanish. I have repeatedly duplicated this using three different computers, Firefox each time, and clearing the cache does nothing to help. I do enter the site in English each time, even if I do not clear the cache. There is just something happening when I signout.

Is FF missing something, or is something at the site not telling FF something?
russellhltn
Community Administrator
#8
lajackson wrote:Starting today, any time I sign out using the Name/Tools dropdown menu signout button, I am thrown to the lds.org page in Spanish.

Confirmed. The signout link is

Code: 

https://www.lds.org/signinout/?lang=eng&signmeout
but the next page that loads is

Code: 

https://www.lds.org/?lang=spa
Even executing that code manually does the same thing. Something's wrong with the signout function. (I used IE9)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#9
RussellHltn wrote:Confirmed. The signout link is

Code: 

https://www.lds.org/signinout/?lang=eng&signmeout
but the next page that loads is

Code: 

https://www.lds.org/?lang=spa
Even executing that code manually does the same thing. Something's wrong with the signout function. (I used IE9)

Ah, the nefarious link name is different for actual link coded error. I sent Feedback through the lds.org page. They will probably chuckle when they get it sometime in the future and have already fixed the problem.
barkeraj
Church Employee
#10
Thanks to Mikerowaved for pointing me here. I've brought this up with LDS.org team, who are likely at church. It may take us a while to get to it, but it's officially on our radar now. Thanks for reporting it
Aaron Barker
Front-end Development Lead for LDS.org (content portions, not apps) and Ward Executive Secretary.
Mikerowaved
Community Moderators
#11
Moderator note: This thread was moved from the LDS.org Website/Calendar forum to the LDS.org Website forum, as it applies to many more areas of lds.org than just the Calendar.
So we can better help you, please edit your Profile to include your general location.
ebastow
New Member
#12
This is doing this to everyone in our Stake Leadership (I'm assuming USA wide)
kennova
Member
#13
Glad to see the issue is getting attention, it's still happening to our entire bishopric. Hopefully a fix is forthcoming.
Kenn North
Texas
russellhltn
Community Administrator
#14
The quick fix is don't log out. I have IE set up such that each window is in a different session. Once I close the window, that's it - I'm out.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aebrown
Community Administrator
#15
RussellHltn wrote:The quick fix is don't log out. I have IE set up such that each window is in a different session. Once I close the window, that's it - I'm out.
Agreed. I never sign out, unless I'm using a shared computer. That does happen when I'm on the clerk computer at church, but I close the browser completely when I'm done, too, so this language issue is not a problem for me at all.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
kennova
Member
#16
It signs me out automatically. Whenever it is idle for a time it signs me out. Even then, if I don't sign put explicitly (and actually I've never signed out explicitly), but just close the browser, the next time I go to lds.org it's set to Spanish.
Kenn North
Texas
kennova
Member
#17
Now it's choosing Korean for me... And the HP Group Leader is getting spanish as well. I see that the login form was updated, was this not fixed?
Kenn North
Texas
lajackson
Community Moderators
#18
kennova wrote:Now it's choosing Korean for me... And the HP Group Leader is getting spanish as well. I see that the login form was updated, was this not fixed?

They are very aware of the problem and are still working on it.

There are other threads on the subject, including these:
barkeraj
Church Employee
#19
We know the cause and are working to get it fixed right now. Should be fixed any time now.

I can't go into the details, but this may pop up again over the weeks as we continue to work through the issue. Your reporting of it is very helpful, please continue to do so in the future.
Aaron Barker
Front-end Development Lead for LDS.org (content portions, not apps) and Ward Executive Secretary.
kennova
Member
#20
Thanks Aaron and lajackson for the update.
Kenn North
Texas
jolainedawnporter
New Member
#21

Spanish

When I log on to lds.org, it keeps posting to Spanish when I need English. Please help.
aebrown
Community Administrator
#22
jolainedawnporter wrote:When I log on to lds.org, it keeps posting to Spanish when I need English. Please help.
As near as I can tell, this problem is now fixed. See this earlier post in this thread. You may need to clear your browser's cache for the fix to become effective.

But then again, the post I linked to said that the problem could reappear in the future, so perhaps that's what you're seeing.

[Moderator note: I moved this post from the thread language detection to this thread, which is the main thread on this topic.]
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Mikerowaved
Community Moderators
#23
aebrown wrote:As near as I can tell, this problem is now fixed.
I tried clearing my cache and selected lds.org related cookies, but it still displayed in Japanese. (Note, this only affected Firefox for me.) Next, I tried clearing ALL cookies and restarting the browser, and it came to pass that English was once again restored to my view. Woohoo!

For those still struggling with this, try clearing your cache and all cookies and see if that helps.
So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#24
BarkerAJ wrote:We know the cause . . . this may pop up again . . .
please continue to [report] in the future.

Windows XP, SP3, Firefox 15.0.1

Launch LDS.org (http://lds.org/)
Select Sign In/Tools
Select Calendar
Log in at newly designed LDS Account page
Do my thing at the Calendar (still in English)
Click Sign Out
Return to LDS.org in Portuguese (Link had lang=por at the end of URL)

Open new tab in browser
Launch LDS.org (same Bookmark = http://lds.org/)
Page opens in English
Select Sign In/Tools
Select Sign In button
Sign in at LDS Account page
Select (Name)/Tools drop down
Select Calendar

Calendar opens with everything in Portuguese except for the list of calendars and building on the left side with the display boxes.

Header does not have a Sign Out link. I have to kill the tab to exit.

No matter how I get to the Calendar, it will now display in Portuguese until I select the language link and change it to English. After that, everything is ok.

Sometimes when the Calendar throws me back to LDS.org in Portuguese, the header links do not display with the exception of the world globe (which I have learned is the language selection link) and what I recall was the Entrar/(something) button which appears to be the menu drop down in Portuguese. There were no other links in the header.

Sometimes the Calendar header does not display a Sign Out link and I have to close the tab to exit.

After all this, if I exit Firefox and restart, I have no problem and everything goes back to English as normal, until I go to the Calendar (in English) and then come back to the LDS.org home page (in Portuguese).

Finally, after I did all of the above several times, while writing the first version of this post, I had timed out of the Forum and my post did not post and was lost. Miffed, I exited out of everything down to the desktop and went to eat dinner.

Returning, I tried to go through the process again to write this post, but everything remained in English and I cannot duplicate the problem. Go figure.

If it will help with troubleshooting (if I have the problem again) I am willing to kill selected cookies, but not all cookies. Deleting all cookies causes me about an hour of work and grief to get reestablished. But if there are specific cookies (lds.org, or 1o7, or something), I will be happy to try it out.

As I recall, even when I have had this problem before, closing and restarting the browser has solved the problem of resetting English until I exit the Calendar again. But this last time, all was well even after I did that.
lajackson
Community Moderators
#25
BarkerAJ wrote:Your reporting of it is very helpful, please continue to do so in the future.

Today, I used the Maps function. There was no Sign Out link in the header, so I selected (Name)/Tools drop down and the Leader Resources link. At that page, I clicked on Sign Out and was taken to the home LDS.org page in Spanish. (Link = https://www.lds.org/?lang=spa)

And I was not signed out. I selected the Ideoma link and switched to English, then was able to go anywhere, because I was not signed out.

I tried to sign out from several other pages, and in each case I was taken to the home LDS.org page (now consistently in English), but I was never signed out. I could not find a link on any page that actually signed me out and required me to sign in again before I could go to pages that would otherwise be restricted if someone were not signed in.

[Edit: All of the following may be ignored. My new understanding of the format of the new header will explain the inconsistencies to which I refer here.]

This may or may not be related to the language problem, but I have found that the headers are very inconsistent and do not always display the links I would expect them to display. The same was true in my previous report yesterday.

(I do not mean to fork the thread. If others wish to discuss this aspect, please start a new thread. I merely add it here as another detail in case it helps with troubleshooting the language issue.)
JamesAnderson
Senior Member
#26
Turns out I had the same problem but not signed in trying to view the 2007 Worldwide Leadership Training that until about that time was on classic.lds.org but not reproduced on the current lds.org.

Got the February 2012 WWLT page in Spanish. Happened in Chrome, on a WinXP SP3 machine. Went to a different machine, no problems with it there, but that is where I found the Feb 2007 WWLT materials are missing, other than the Engsign printing of it in June of that year, also means the video version is gone as well as the original audio (Ensign version may be printed version read back).
aebrown
Community Administrator
#27
lajackson wrote:Today, I used the Maps function. There was no Sign Out link in the header

The Maps application uses the new header now. So like all other pages that use the new header, there is no Sign Out link visible in the header; you use the (Name)/Tools dropdown to sign out. The Sign Out link is at the very bottom of that dropdown. If you are a leader or clerk with permissions for many sites, that Sign Out link might be so far down that you actually have to scroll your browser window to see it.

When you said "there was no Sign Out link in the header," did you mean that it wasn't visible as a separate link in the header (which is never the case with the new header), or that when you dropped down the (Name)/Tools link, you didn't see the Sign Out link in the dropdown?
lajackson wrote:so I selected (Name)/Tools drop down and the Leader Resources link. At that page, I clicked on Sign Out and was taken to the home LDS.org page in Spanish. (Link = https://www.lds.org/?lang=spa)

I was able to duplicate that problem (although in my case it changed to Japanese). But I can only duplicate it from Leader Resources (which uses the old header). Even when I use other applications that still use the old header (such as Directory or Calendar), clicking the Sign Out link takes me to the LDS.org home page in English. Only when I sign out from Leader Resources does my languages switch to Japanese.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
lajackson
Community Moderators
#28
aebrown wrote:When you said "there was no Sign Out link in the header," did you mean that it wasn't visible as a separate link in the header (which is never the case with the new header), or that when you dropped down the (Name)/Tools link, you didn't see the Sign Out link in the dropdown?
Well I'll be. Kudos for the best hidden Sign Out link at any site I frequent that uses one. It never occurred to me that there might be such a critter at the bottom of the (Name)/Tools dropdown. And I certainly was not paying attention if this was discussed elsewhere.

So yes, when I said there was no Sign Out link in the header, I was referring to the top line, where as you point out there is no longer a link (on the new header). I never even thought to look at the bottom of the dropdown.

I have just gone back and found the link there, so it probably was not missing in the first place, rather simply as well hidden as the original source material for the Book of Mormon.
aebrown wrote:I was able to duplicate that problem (although in my case it changed to Japanese). But I can only duplicate it from Leader Resources (which uses the old header). Even when I use other applications that still use the old header (such as Directory or Calendar), clicking the Sign Out link takes me to the LDS.org home page in English. Only when I sign out from Leader Resources does my languages switch to Japanese.

In my previous post where I used Maps, not finding the Sign Out link I did go through the Leader Resources (old header) and wound up with the Spanish LDS.org home page. (Yesterday it was Portuguese.)

Using Sign Out from Leader Resources appears to be the magical point where things go wrong in each browsing session.

From the Directory, I have always gotten English on Sign Out. However, today I am finding that, while Directory normally starts in English, if I have been to Leader Resources and run into the Spanish Sign Out problem, if I now go to Directory, it starts in Spanish.

And if I go to the Calendar after using Sign Out from Leader Resources, sometimes it starts in another language (Spanish today), but more often if starts in English and then drops me to Spanish when I Sign Out directly from the Calendar.

However, all of this seems to be browser session unique. If I exit my browser and start again, everything remains in English until the point where I Sign Out from Leader Resources and get thrown to another language, at which point all of the other fun stuff begins to happen again in whatever language I stumbled upon.
lajackson
Community Moderators
#29
aebrown wrote:Even when I use other applications that still use the old header (such as Directory or Calendar), clicking the Sign Out link takes me to the LDS.org home page in English. Only when I sign out from Leader Resources does my languages switch to Japanese.

Sometimes for me the Calendar does not display the old header. Is there anything that might be causing it to try and display the new one? It happens occasionally, but I cannot duplicate it every time.

I am not sure it is trying to display the new header. It might be that parts of the old header are not getting loaded properly.
lajackson
Community Moderators
#30
We know the cause . . . this may pop up again . . .
please continue to [report] in the future.
On work computer this afternoon:

LDS.org
Under Sign in/Tools, select Sign In and then sign in
Under (Name)/Tools Select Leader Resources
Near the bottom right under Church Handbooks, select Go to Handbook 1
Handbook shows up in Spanish.

On home computer just a moment ago:
Same process, same result.

In both cases, the link to Handbook 1 ended in: ?lang=spa
In both cases, selecting the language globe and English returned the Handbook to English.
ShellineSE
New Member
#31
You will need to completely clear your browser's cache, including cookies, to prevent this from happening again.
lajackson
Community Moderators
#32
ShellineSE wrote:You will need to completely clear your browser's cache, including cookies, to prevent this from happening again.

Has something changed recently (like, today) so that this will now solve the problem? It did not solve it on my work computer. My work computer started with zero cache and zero cookies and glitched Thursday afternoon, as I reported.

It would also be helpful to know which cookies to clear. As I mentioned in an earlier post, reestablishing my home computer from a complete cookie dump will take a significant amount of time and effort. I am not willing to do that until I am convinced the problem is truly solved.

My experience at work yesterday says there still might be a problem. And while possibly unrelated, I know that some headers still are not functioning properly, at least in Firefox.
ShellineSE
New Member
#33
You will only need to clear cookies from the *.lds.org domain. You will also need to be on the latest version of FireFox or Chrome or on IE8+.
lajackson
Community Moderators
#34
ShellineSE wrote:You will only need to clear cookies from the *.lds.org domain. You will also need to be on the latest version of FireFox or Chrome or on IE8+.

Thank you. I will gladly do that (and clear the cache) if I encounter the problem again. I already use the latest version of Firefox.