LDS Tools crashes when updating

I'm a ward exec sec. I've been using tools for a long time. Updating on a regular basis. However the last attempt to update crashed in the middle of the update data. I attempted to update several times and it crashed at different points each time. I can never get a complete update. I've tried reinstalling and even powering off and on my iphone 4s to no avail. What's happening and how can I fix?

also I noticed that the "action and interview List" and "Birthday List" are not downloading. I think that this is related to the problem of "update data" crashing part way thru the download. Any thoughts?

I am having the same issue on my iPad, though when I delete the app and reinstall it it will complete the download, but with blank action and interview lists. Then if I try and download again the app will crash.

I am having the same issue. I'm also a ward executive secretary.

I'm beginning to think that this problem has something to do with removing permissions for exec sec's to MRN's and other membership info?...What do you think?

I'm having the same problem. I'm also an exec sec.

And another vote for it being related to Executive Secretary callings. I'm a Stake Executive Secretary and I'm having the same issues.

I trust that at least one of you has sent a bug report to the email address. And it would probably be more effective if all four of you did. I think that the volunteers who develop LDS Tools do not regularly frequent this Forum.

I am also an exec sec for our ward and I am having the same issue. I sent in an email to ldstools-iphone@ldschurch.org reporting the issue and included a link to this forum discussion as it accurately describes all of the issues I am seeing.

• Crash on Update
• Reports are empty
• No longer see reports button
• No longer have MRN info

Hopefully we will hear something soon.
-Ron

Thanks for referring me the right department, I sent my report as well, hopefully the bug will get fixed quickly. I use this app all the time.

Sent an e-mail and received what appears to be a generic auto-reply:

"Thanks for contacting us. We're aware of this issue impacting some of our LDS Tools users. Our Developers are working on a resolution. As of right now a resolution time frame has not been made available."

[INDENT]Ward Executive Secretaries have now been denied access to the bishops action and interview list on the iOS.

Since Ward Executive Secretaries are the key person in most wards in helping the bishop and counselors keep up with these actions items such as youth interviews and temple recommend interviews, I hope the Brethern reconsider this decision.[/INDENT]

Still can't update data on my iphone. I've reported the bud to the iphone tools team, I believe a "ticket" has been started. I haven't received a response yet. Is anyone else having success. I'm a ward exec sec and I'm not sure if the problem just relates to my calling? Any help would be appreciated.

combblai wrote:[INDENT]Ward Executive Secretaries have now been denied access to the bishops action and interview list on the iOS.

Since Ward Executive Secretaries are the key person in most wards in helping the bishop and counselors keep up with these actions items such as youth interviews and temple recommend interviews, I hope the Brethern reconsider this decision.[/INDENT]

Have you validated this by going online to the https://leader.lds.org website. The access table, listing what roles have access to which reports still shows the Ward Exec Sec as having acccess to the Action Interview List. It may just be a problem with the IOS tools, or a corruption of some sort on your local device. Uninstall and re-install maybe?

JohnShaw wrote:Have you validated this by going online to the https://leader.lds.org website. The access table, listing what roles have access to which reports still shows the Ward Exec Sec as having acccess to the Action Interview List. It may just be a problem with the IOS tools, or a corruption of some sort on your local device. Uninstall and re-install maybe?

I too have been having the same issues. I was just called as ward executive secretary and have access to the bishops action and interview list but I am unable to view it in the lds tools app. I have been installing and re installing the app with no sucess.

Having the same problems. Also an ES.

I had first experienced the issue about three weeks ago. About one week ago I was successful in updating the data in LDS Tools after repeated attempts, but was never able to get Action/Interview List and Birthday List. How did Exec. Sec.s do their work before the iPad? Hope this gets resolved quickly.

I know the LDS tools team is aware and is working on a resolution. Does anyone have a "work around"? It's a real handicap being an Exec Sec and not having ready access to "action interview list" or updated "directory"

Print out the list from MLS, access it online from https://leader.lds.org

Thanks, I'm aware of access from MLS and LDS.org... I was hoping for a work around on LDS Tools

Still an issue for everyone, I presume? I am having the same problems (unable to update data without deleting and reinstalling app, no data in the Action and Interview List categories, etc.) on my iPhone. I am also executive secretary. I sent the email off and will report any update I receive.

This appears to be a problem for those whose position is executive secretary. I had a different problem that I thought would require removing and reinstalling the app, but I tried a different approach that solved my problem with much less fuss.

On the Gear menu (top right gear icon) near the bottom there is a Reset Data option entitled Clear All Data. I did this, and then downloaded a new set of data. For me, this did exactly what I was hoping removing and reinstalling the app would do, and I did not have to take the more drastic measure.

It may be worth a try to see if this will solve the problem. Of course, if it is a systemic problem with the position of executive secretary that is not allowing access, this may not work. But from reading this thread, it appears that there is nothing to lose by trying to Clear All Data.

lajackson wrote:This appears to be a problem for those whose position is executive secretary. I had a different problem that I thought would require removing and reinstalling the app, but I tried a different approach that solved my problem with much less fuss.

On the Gear menu (top right gear icon) near the bottom there is a Reset Data option entitled Clear All Data. I did this, and then downloaded a new set of data. For me, this did exactly what I was hoping removing and reinstalling the app would do, and I did not have to take the more drastic measure.

It may be worth a try to see if this will solve the problem. Of course, if it is a systemic problem with the position of executive secretary that is not allowing access, this may not work. But from reading this thread, it appears that there is nothing to lose by trying to Clear All Data.

No luck.

I chose the Clear all Data option, signed in to the app, redownloaded everything, created a new password to log into the app and the action and interview list and the baptism age lists are still not accessible on my iPad.

ethzmoos wrote:No luck.

Then we can only wait on the developers. Thank you for trying it out, though.

I revert to my position that it seems to have something to do with the way the App handles the Executive Secretary position. It appears something broke along the way.

Two months later this is still broken. Hello?

I just got an updated version of the app (2.1.0) and it looks like they might have fixed the syncing issue effect exec secretaries.

August 29, 2022. LDS Tools App crashes when updating. I can’t get past the sign-in page. I even changed my password. I also deleted the app and added a new one and it still is crashing. A circle shows as updating and it never completes.