Moved, records moved and received into new ward, but not on LDS.Org, yet

Our family recently moved from the Olympia, Washington Stake, Tumwater Ward to the McCall 2nd Ward in the Weiser, Idaho Stake. Our records have been received by the McCall 2nd Ward, but on LDS.Org Directory we are still linked to Tumwater Ward, but our records are not listed on the directory in the Tumwater Ward. How do we get linked on LDS.Org to the McCall 2nd Ward and Weiser, Idaho Stake? Currently we are in no man's land. Our records were received in McCall 2nd a little more than a week ago. Thank you for your help.

humbledj wrote:Our family recently moved from the Olympia, Washington Stake, Tumwater Ward to the McCall 2nd Ward in the Weiser, Idaho Stake. Our records have been received by the McCall 2nd Ward, but on LDS.Org Directory we are still linked to Tumwater Ward, but our records are not listed on the directory in the Tumwater Ward. How do we get linked on LDS.Org to the McCall 2nd Ward and Weiser, Idaho Stake? Currently we are in no man's land. Our records were received in McCall 2nd a little more than a week ago. Thank you for your help.

I think you're going to have to call LUS. Your unit number in your headers (used by the directory) doesn't match the unit your records are in.

humbledj wrote:Our family recently moved from the Olympia, Washington Stake, Tumwater Ward to the McCall 2nd Ward in the Weiser, Idaho Stake. Our records have been received by the McCall 2nd Ward, but on LDS.Org Directory we are still linked to Tumwater Ward, but our records are not listed on the directory in the Tumwater Ward. How do we get linked on LDS.Org to the McCall 2nd Ward and Weiser, Idaho Stake? Currently we are in no man's land. Our records were received in McCall 2nd a little more than a week ago. Thank you for your help.

There was indeed a synchronization problem. It is fixed now and you will see the correct ward and stake.

My wife and I recently moved from a Provo, UT ward to a Renton, WA ward. When I pull up the main ward page, it shows us in the correct ward in Renton, but upon clicking the directory, it takes me to my old Provo ward, but without are names. We know that our records have been transferred. How can I fix this?

Moved from Red Leaf Ward in Westminster Colorado Stake to Riverdale Ward in Denver North Stake. Our Records have been transfered but our directory online and on our mobile/iphone app is still our old ward and stake. It has been this way for 3 weeks since our records transfered. Please help!

prestonkpeterson wrote:My wife and I recently moved from a Provo, UT ward to a Renton, WA ward. When I pull up the main ward page, it shows us in the correct ward in Renton, but upon clicking the directory, it takes me to my old Provo ward, but without are names. We know that our records have been transferred. How can I fix this?

Databases were out of sync and has been fixed for your account. Does your wife's account look ok or does it also show the wrong directory and need to be fixed too?

natepeck wrote:Moved from Red Leaf Ward in Westminster Colorado Stake to Riverdale Ward in Denver North Stake. Our Records have been transfered but our directory online and on our mobile/iphone app is still our old ward and stake. It has been this way for 3 weeks since our records transfered. Please help!

The Databases were out of sync and has been fixed for your account. Does your wife's account look ok or does it also show the wrong directory and need to be fixed too?

MerrillDL wrote:There was indeed a synchronization problem. It is fixed now and you will see the correct ward and stake.

We recently moved from Conroe 2nd ward Spring, TX stake to McKinney 4th Ward, McKinney, TX stake. My lds account still pulls up the Conroe directory even though our records have been in the new ward for three weeks.

Do I have a synchronization problem too?

We moved from the Frisco 7th Ward, Frisco Texas Stake to the Weaver Lake Ward, Anoka Minnnesota Stake. Our records were received by our new ward and read in last week, but there has been no change in the online directory or in LDS Tools.

When I log on to the Directory at LDS.org it still logs me onto my old ward but my family no longer shows up in the directory. When I try to update my ward data from within the iPad LDS Tools it gives me the error "The request was successful, but it returned no data..."

I am having the exact same error as brazcons.

Appears to be not uncommon for there to be some kind of out of sync issue when records move from one ward to another... not sure where the best place for it would be, but sounds like some kind of FAQ or Wiki help could be useful, explaining that individuals with this issue should have their ward/stake clerk(s) validate that records show in the correct place and then contact LUS if the issue can't be corrected there. But as I said, where to put that so that people with the issue see it...?

We just changed wards. In my lds.org account I am still only able to pull up my old ward directory. Is there something I am supposed to refresh?

wludlow wrote:We just changed wards. In my lds.org account I am still only able to pull up my old ward directory. Is there something I am supposed to refresh?

[Moderator note: I moved this post from the LDS Account forum to this thread, since it is really a Directory issue.]

As you can see from other posts in this thread, your situation is not unique. There's nothing you can do yourself. But the first step is to talk with your new ward clerk and ask him to make sure that your records are actually in your new ward. Once you've verified that, it can take some time before the Directory shows your new ward. If it takes more than a week or so, I'd suggest that you ask your ward clerk to contact Local Unit Support to find out what Church headquarters can do.

Just out of curiosity, I wonder if the slow transfer might have anything to do with getting released from a calling out of the old Ward or Stake's MLS? That's the only thing I can think of that might cause "weeks" to be required.

my curiosity would be to know if these reported issues are related to the new capability to request records online through clerk tools instead of transmitting the request through MLS.

is anyone in a position to check whether or not the cases above cut across all three possibilities for transferring records: sent by old ward through MLS, requested by new ward through MLS, or requested by new ward through lds.org? or do they all have one of those three methods in common?

Or, taking a different tack - has this process worked properly for anyone?

It seems there are too many reports for it to be isolated events. But by the time we look at the sub-sets of members who 1) move, 2) Use the directory and/or LDS Tools and 3) Find their way to the forums, we may not be talking large numbers.

But reports of what does work properly would help isolate what's going on.

One item to remember is there are multiple areas that could be termed "directory".
1) One "directory" is the one that receives information from ward clerks. This is information on members moving or changing positions.
2) Another "directory" is the servers hosting your LDS account. When you Sign into lds.org, the web site refers to key information stored with your LDS account to determine what ward/stake information you will see. This directory receives information from #1
3) A third "directory" is the directory seen with LDS Tools. I am not as familiar with this app but I believe it pulls the same key information from #2 which it uses to build the directory seen through this app.

Most of the time if you are not seeing the correct directory information for your ward, the cause is that your LDS account has not received the correct information from #1. Changes can normally take up to 24 hours but anything longer than that usually indicates that either the ward clerk hasn't pushed the information to the church (in which case you need to talk to the clerk) or that there is a problem getting the information from directory #1 to directory #2 which would require contacting technical support to fix the account.

I have a family in my ward that has this same problem. How do I resolve the synch problem? LUS does not know how to resolve it and cannot see the problem. Is there something I can do as the Ward clerk?

dannterri wrote:I have a family in my ward that has this same problem. How do I resolve the synch problem? LUS does not know how to resolve it and cannot see the problem. Is there something I can do as the Ward clerk?

Hi. You've replied to a 5 year old thread so the solutions here might not be valid.

Can you be more specific as to what you're seeing and where you're seeing it? If LUS cannot see the problem, I'd suspect that the database is correct and the problem is on the viewing end.