iPhone App: Error "Assignments"

14 postsstarted by faf1998 5,309 viewsoriginal topic

New Member
#1
Hi everyone,

I recently cleared all the data on my phone, and now my LDS Tools App is not properly downloading all the information. I am able to get to my ward/stake directory on the website, but not via the app.

Upon signing in, i get pushed to the error queue with the subtitle "Assignments" and then it says "No results: The request was successful, but it returned no data. There may be no data avilable, or the data may be restricted for legal or other reasons".

Anyone have any help to offer?

Things I have tried:
1. Uninstall and reinstall
2. Change password
3. that's pretty much it....

Thank you all for your help!
New Member
#2
Having the exact same problem and tried everything that was listed in the above post as well, to no avail. Just got called as the executive assistant and the time I really need this to work, it shuts me out....anyone have any ideas on how to fix this?
New Member
#3

LDS Tools App for I-Phone from App Store

Same problem here.
Have done all above, when using my I-Touch with the previous version of app no problem doing a data download, when I tried an upgrade to the app at the I-tunes app store I now have no data and the error of zero data in assignments and it will not download any more information.

My Android is still working fine don't change it until this apple thing is fixed please :)

Dave
Community Administrator
#4
Is this the same problem as described in I cannot get LDS Tools for iPhone to download! thread?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#5
It looks like a similar post.
everything has worked fine up until app store sent newest update to the app.

When I delete the app, shut off phone for approx 10 minutes and then turn on and download the app I get the same thing.

App downloads fine but when I log on and try downloading the data it goes to error no data in Assignments and stops there.

Any suggestions?
Community Administrator
#6
Based on the post in the other thread, it seems that either you have to somehow get an older version, get a calling, or wait for the next update.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#7
Well I am Stake clerk and my wife has a RS calling so that does not work, as for getting older version it is replaced on the app store whenever a new one comes out, and the next update waiting may upset several other people in the church don't you think?
Community Administrator
#8
I'm just the messenger. I was going on the prior post. If the developers knew of a workaround, I think they'd post that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#9

From the other thread

Here is the response from the other thread...doesn't look good...
heilnersb wrote:We've found a bug in the 2.0.2 release that causes the date update to fail when the user doesn't have a calling. We have it fixed in our 2.1 release which is due to be released in July, but we'll likely do a quick 2.0.3 release to fix this problem.
New Member
#10

To the developers:

When do we anticipate the new version being released to fix the bug?
Community Administrator
#11
faf1998 wrote:When do we anticipate the new version being released to fix the bug?
In general, it's much better to post your questions to the thread with the relevant post. This thread is rather oddly making multiple references to another thread. If you want to ask a question about that thread, please post in that thread -- it will keep that conversation in one place, and it's much more likely that the developer will see your question.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#12
OK I now see there are 2 threads about the same problem.

I got my wife's Iphone 4S to accept LDStools by using my logon to access the data once the app was downloaded.
I went into MLS and changed my wife's calling to a standard calling and still no luck on her downloading the data.

I am unsure where the problem is but if some of these other members can try a similar fix and if it works then I would say there is a problem in the app and calling area.

I am sure many more will have a similar problem once the app updates are done until the app is fixed.

Maybe the programmers can roll back the app to the previous version for release until it gets fixed correctly. As my understanding is that LDS tools is for all members not just specific callings?
Dave
Senior Member
#13
dstorry wrote:OK I now see there are 2 threads about the same problem.

I got my wife's Iphone 4S to accept LDStools by using my logon to access the data once the app was downloaded.
I went into MLS and changed my wife's calling to a standard calling and still no luck on her downloading the data.

I am unsure where the problem is but if some of these other members can try a similar fix and if it works then I would say there is a problem in the app and calling area.

I am sure many more will have a similar problem once the app updates are done until the app is fixed.

Maybe the programmers can roll back the app to the previous version for release until it gets fixed correctly. As my understanding is that LDS tools is for all members not just specific callings?
Dave
There is a fix coming imminently. I think its waiting on iTunes approval.
New Member
#14
thanks
I am sure many people will appreciate it