I cannot get LDS Tools for iPhone to download!

When I go to update data and type in my LDS account info and download I get an error called: Assignments, No Results, The Request was successful, but it returned no data. There may be data available, or the data may be restricted for legal or other reasons. Can you help me resolve this.

I am having the same problem. Just posted as well to get some additional traction on these...

Since I updated to the newest version on the iPad, it tells me it connects fine but there is no data to retrieve (assignments missing error)....very strange. I'm afraid to update on my iPhone as I dont want to be locked out of ldstools there as well...is someone on this?

We've found a bug in the 2.0.2 release that causes the date update to fail when the user doesn't have a calling. We have it fixed in our 2.1 release which is due to be released in July, but we'll likely do a quick 2.0.3 release to fix this problem.

normanholm wrote:When I go to update data and type in my LDS account info and download I get an error called: Assignments, No Results, The Request was successful, but it returned no data. There may be data available, or the data may be restricted for legal or other reasons. Can you help me resolve this.

[INDENT] OK I now see there are 2 threads about the same problem. if you look under ldstools iphone app there is another one maybe the administrators can link together

I got my wife's Iphone 4S to accept LDStools by using my logon to access the data once the app was downloaded.
I went into MLS and changed my wife's calling to a standard calling and still no luck on her downloading the data.

I am unsure where the problem is but if some of these other members can try a similar fix and if it works then I would say there is a problem in the app and calling area.

I am sure many more will have a similar problem once the app updates are done until the app is fixed.

Maybe the programmers can roll back the app to the previous version for release until it gets fixed correctly. As my understanding is that LDS tools is for all members not just specific callings?
Dave [/INDENT]

dstorry wrote:

[INDENT] OK I now see there are 2 threads about the same problem. if you look under ldstools iphone app there is another one maybe the administrators can link together

I got my wife's Iphone 4S to accept LDStools by using my logon to access the data once the app was downloaded.
I went into MLS and changed my wife's calling to a standard calling and still no luck on her downloading the data.

I am unsure where the problem is but if some of these other members can try a similar fix and if it works then I would say there is a problem in the app and calling area.

I am sure many more will have a similar problem once the app updates are done until the app is fixed.

Maybe the programmers can roll back the app to the previous version for release until it gets fixed correctly. As my understanding is that LDS tools is for all members not just specific callings?
Dave [/INDENT]

Imminent update coming through iTunes, to fix this. Just waiting on their approval.

I have also had the same problem. I can login and use the directory and calendar on my laptop and others can login to LDS tools on my iPhone 4s (only a week old), but I get the same error shown in comment #1. A fix or suggestions would be much appreciated. Thanks.

See post #4.

Still having this same problem. Someone needs to light a nice, pleasant, but persistent fire under iTunes to get them to approve the bug fix update for this app.

The solution described has to do with those who don't have callings, but I have a calling in MLS and still have the issue.

jaybos wrote:The solution described has to do with those who don't have callings, but I have a calling in MLS and still have the issue.

What calling exactly?

jaybos wrote:The solution described has to do with those who don't have callings, but I have a calling in MLS and still have the issue.

Do you know if it's recorded as a standard calling or a custom calling? It might be the lack of standard calling.

if it was "Imminent" two weeks ago, what is it now?

jtjacks wrote:if it was "Imminent" two weeks ago, what is it now?

At the time I originally posted that info, I was under the impression that it had been submitted for approval. Unfortunately something appears to have delayed that approval/fix.

I Know not what!!

jaybos wrote:The solution described has to do with those who don't have callings, but I have a calling in MLS and still have the issue.

Since your calling is a custom one, I'm going with RussellHltn on this one.

RussellHltn wrote:Do you know if it's recorded as a standard calling or a custom calling? It might be the lack of standard calling.

I'm guessing that it is a lack of a calling in the headers (see https://lds.org/header) that causes the problem. Custom positions don't show in the headers, so from LDS Tools point of view you don't have a calling that it can check rights against.

JonesRK wrote:Since your calling is a custom one, I'm going with RussellHltn on this one.

Since you can see his calling, is it something that could be standardized? If so, then that might be a faster fix.

RussellHltn wrote:Since you can see his calling, is it something that could be standardized? If so, then that might be a faster fix.

Unfortunately no.

I was able to download version 2.0.3 on my iPhone and iPad tonight. After doing this, I was able to do an update without difficulty.

Thanks for the recent update. The ward list and leadership directory works fine, but the calendar is not coming through - "No events available". Thanks again.

freemanjk wrote:Thanks for the recent update. The ward list and leadership directory works fine, but the calendar is not coming through - "No events available". Thanks again.

I had a similar problem earlier today with the Calendar not showing. This happened when I did a data update which was extremely slow. Did another update about an hour later, which again was slow, but the Calendar populated o.k.

I suspect the church servers were on a go slow.

richwales wrote:I was able to download version 2.0.3 on my iPhone and iPad tonight. After doing this, I was able to do an update without difficulty.

Excellent. That was the stated purpose of pushing 2.0.3 and not waiting for 2.1.