Deceased member still showing

A member died 2 years ago and I recorded this in the MLS. His wife recently remarried and so I created a new record for her and her new husband. I decided to check LDS Tools to see if the marriage was there and it was, but also her deceased husband is still listed with her as a seperate household. I update regularly and was able to see the new marriage, but I can't get rid of the deceased husband. I have checked MLS and everything is correct there. Anything else I can do?

zaneclark wrote:I have checked MLS and everything is correct there. Anything else I can do?

This sounds like a support desk call.

That sounds it could be a outgrowth of the system's tendency to add non-member husbands to the directory. As long as the sister's current marriage is recorded properly in MLS, then I think the only thing you can do is call Local Unit Support.

RussellHltn wrote:That sounds it could be a outgrowth of the system's tendency to add non-member husbands to the directory. As long as the sister's current marriage is recorded properly in MLS, then I think the only thing you can do is call Local Unit Support.

Well, I called Local Unit Support and HE referred me back to this group because they do not have anyone who works with LDS Tools. He said the programmers for Tools monitor the Tech forum and could help me.... So programmers, are you out there?

Do you see the same problem with the Directory on lds.org? If so, then you can dump the problem back onto them.

Otherwise, see the contact listed on the LDS_Tools_for_iPhone - Known Issues page.

zaneclark wrote: I decided to check LDS Tools to see if the marriage was there and it was, but also her deceased husband is still listed with her as a seperate household.

I have a case where the man is listed alone as head of house, but his deceased wife is listed with him in the adjacent two household entries.

RussellHltn wrote:Do you see the same problem with the Directory on lds.org? If so, then you can dump the problem back onto them.

This seems to be something different. LDS.org does not show the problem of multiple entries for heads of household. It appears LDS Tools is picking up the current status, along with the status of one or two prior historical entries, and listing them all as current in the Directory.

RussellHltn wrote:Do you see the same problem with the Directory on lds.org? If so, then you can dump the problem back onto them.

Otherwise, see the contact listed on the LDS_Tools_for_iPhone - Known Issues page.

I went to the site in the wiki and followed one of their suggestions to delete and reload the app.... This worked for the deceased members, but I have a separate problem with a family showing in a different ward....and only in Tools. The Directory entries are ok. I'm going to read the "known Issues" carefully and see if I missed something.

Just received this from the Tools support people:
Thanks for contacting us. We're aware of this issue with LDS Tools. Our Developers have created a resolution that will be released shortly.

Hi, We have had the same problem in our stake. One of our units has reported (and I have verified it) that in the directory view of LDS tools where it lists the household names it usually lists the couples names. One sister is a member, her husband is not a member but is also listed. This is fine but he had been dead for many years so it is not like we can even remove him from the membership records in MLS because he was never there in the first place.

This will become more of a problem as more and more members start using these apps and start discovering anomalies with their data.

P.S. I am a Stake clerk in Melbourne, Australia.

mamouneym wrote:This is fine but he had been dead for many years so it is not like we can even remove him from the membership records in MLS because he was never there in the first place.

While there is no member record for a non-member spouse there is information on the member spouse's record. If the member desires, the deceased spouse can be removed from his/her record by terminating the marriage. Essentially a civil marriage is terminated at the death of a spouse. Another alternative is to contact LUS to have the non-member spouse data suppressed. This will remove the data from all online applications.

jdlessley wrote:This will remove the data from all online applications.

But not from LDS Tools on the iPod Touch. It seems there is still a glitch with the listing of families in the directory. The erroneous data (i.e., deceased spouse information in our case) appears in the duplicate and triplicate entries that have not gone away. In my current situation, the deceased spouse was a member and the information seems completely gone from everything except LDS Tools.

It would be nice if this bug in the app were to be fixed.

My husband died over two years ago. His name was swiftly removed from the ward directory and only my name is present now. However, there are two problems:

1. He still shows up as my spouse on my digital membership information with what his current age would be if he was still alive.
2. I am still getting "Official Tax Statement"s from the Church for him. This is the second year I've received them for which it is not appropriate to do so.

There is a problem obviously, but I don't know what it is. My current Ward Clerk is new so the initial problem didn't happen on his watch. If you can shed some light on this problem or recommend what he should do, please post a reply and I will direct the new Ward Clerk to your replies.

Thanks very much!