Online Directory Does Not Load

Upon signing onto directory, "Loading" progress bar fills all the way but screen never progresses beyond that to actual directory. Member states having this problem since first time he signed onto new site (same problem with calendar; but bar fills partially then stops).

I had him attempt signing onto directory in the stake clerk's office. Same result. Suggestions?

What web browser are you using? Have you tried switching to a different browser to see if it will load?

Yes. Member uses IE (ver?) on Win7 machine. Problem duplicated with Firefox on XP machine (stake's). Hasn't been attempted with Chrome or other, though.

markcook,

I sent you a PM with some instructions for the member.

Got it. Thanks. I'll pass along the info to member.

Success! Problem resolved. Thanks

Great I am glad the problem was resolved!