Unable to Delete Event

A bishop created a ward event. I am the building scheduler and stake website administrator. I edited the event. Now that the event is no longer happening, the Bishop tried to delete the event and was unable. I tried to delete the event and was unable.

You may want to try a different way of deleting it. IIRC, you can right click/delete or edit/delete.

I agree - I tried to delete the event by selecting the event and entering the delete as well as by doing it from the event title screen - it doesn't work - I have left it running for over a half hour and it is still running the little timer symbol round and round...

Something is definately wrong - Please look at asap!

James Peery
Stake/Ward Administrator for the Bennion Utah Stake/Bennion 2nd Ward

I am also having trouble deleting a reservation. I created a repeating reservation then tried to delete one of the days but all I got was the rotating graphic indicating the program was working on deleting it. I tried to delete the whole reservation, but still no results. I have tried several different ways, but the reservation stays. There is definitely something wrong here.

You also might want to try deleting it from a different browser and/or a different computer.

I used Google Chrome on my Window 7 lap top and I still can't delete the reservation.

As a follow up - I went back in and selected to delete the event from the title window. I started it before I went to church at 8:30am and left it running until I got home at 1pm. It was still trying to delete.

Please have the programmers try to create and delete an event on the system as a user to verify this and repair it.

Thanks - James Peery

Same thing here. I created some fake events during a training this morning, and then couldn't delete them. I tried with 3 different browsers on two different machines. I also saw another editor at the training who could not delete events. I can go in and modify the event, just not delete.

peeryfamily wrote:Please have the programmers try to create and delete an event on the system as a user to verify this and repair it.

If the programmers or program managers do not see the posts in these forums then there is no special communication we have with them. Fortunately the programmers do read the calendar forum and are probably working the bug. Unfortunately they have not responded to this particular issue yet.

This may be a temporary problem. MANY of the church servers are having time out issues today. Many patrons are having trouble signing into nFS. Service Missionaries are having trouble using programs running on church servers not allowing them to sign on etc, perhaps it will all be fixed in the morning!

Also seeing the problem today (Monday in Europe).

I could not submit feedback via LDS.org in the english version (timed out), but the international version allowed me to submit feedback.

Hopefully the issue can be solved soon.

I have the same problem and tech support has so far offered no solution. I found my own solution, and that is to move the event to several months before the present date. The system will allow you to do so, even if it will not allow you to delete the event. The result is the same- it is gone from view.

From all these reports, this seems to be a widespread problem.

However, I would note that I have no difficulty deleting events. I've tried repeating events, single events, all-day events, events with and without resources scheduled. Every one of those events can be deleted from my calendars with no difficulty at all.

So somehow this must be related to specific data. It's not clear to me whether those reporting the problem are unable to delete any events, or if only certain events cause the problem.

Same thing here. The building scheduler called to tell me she could not delete a reservation with Internet Explorer. I tried with Chrome and no luck either. We both just see the spinning graphic.
Dana in Omaha

Same problem here as well with our Stake Calendar. We suddenly cannot delete any events that were created. We can easily modify them but simply can't delete them.

Many of the issues that we experienced on Sunday have been resolved. I've tested out the deletion of events and haven't seen any problems on my side. Is anyone else still experiencing problems with removing events?

My solution to what appears to be a programming glitch is to move the event to the month before the current date. The system will allow you to do this. It does not make the event go away, but it does move it where no one will see it.

On March 20, 2012 I am having the same problem deleting an event. I first found this around March 11th when I tried to delete an event. I have tried deleting it in all the various ways, but can't do anything beyond see the spinner. Some ways I try to delete the screen simply "greys" out but nothing happens. Clearly there is an issue. Any help would be appreciated.

3/20/2012 Our building scheduler is having the same issues. I tried it myself just moments ago and experienced the same problem.... eternal spinner . Help!

I have tried deleting two separate events. One was a repeating event (wanted to delete single event) and it prompted me on single or series. I selected single and it wouldn't work. I also tried a non-repeating event and it won't delete.

aebrown wrote:From all these reports, this seems to be a widespread problem.

However, I would note that I have no difficulty deleting events. I've tried repeating events, single events, all-day events, events with and without resources scheduled. Every one of those events can be deleted from my calendars with no difficulty at all.

So somehow this must be related to specific data. It's not clear to me whether those reporting the problem are unable to delete any events, or if only certain events cause the problem.

Same problem here. In fact, I can't make entire calendars inactive or delete them. Not sure if it's related, but I'd bet it is...

It seems we have a problem connecting to the database for certain types of operations. We are not sure why the problem is limited to actions like deleting events or updating calendars, or why it seems to be limited to certain users. Developers are looking into the problem and trying to find a solution. We'll update this thread when we know more.

We have found the cause of this problem, which is the same as the cause of the problems in these two threads:

https://tech.lds.org/forum/showthread.p ... al-Problem
https://tech.lds.org/forum/showthread.p ... e-Calendar

The problem is being caused in the network and is only affecting certain types of http requests. The network team is working on getting it fixed asap.

We will update this thread when the solution is in place.

I tried to delete the same event I was working on Sunday (which never deleted) on Monday night - still will not delete.
Has anyone heard if they are looking at this or not?
I'll try the feedback and see if that works...

Thanks - Jim Peery

peeryfamily wrote:Has anyone heard if they are looking at this or not?

The post right before yours gives the answer: yes, they are working on this, and they will post to this thread when it is fixed.

peeryfamily wrote:I'll try the feedback and see if that works...

You're welcome to do so, but it would be a waste of time. It takes days, weeks, sometimes months for a report to get through the feedback system. Since the developers are on top of this issue and have promised to post to this thread when it is resolved, no other communication will be faster or more effective for this particular issue.

Your right - the entry above it does state that they are working on it.

I'll try to be more patient...

Thanks - JP

I checked the Reservations calendar again, and it looks as if the building scheduler was able to delete the reservations she could not delete yesterday.
Dana

Today in Europe I am unable to copy and paste events, and I also am unable to delete events via the various methods. I see hanging when trying to modify existing recurring events too -- just stuck at the spinner, or a blank rectangle. I am able to create new events without difficulty. (Unit:66818)

I'm attempting with both IE9 & Chrome on two different PCs. Performance for some transactions appears to be poor at the moment, making the Calendar pretty painful to use: After an event is created there is 20+ second wait to return to the Calendar. However, moving between months can be almost instantaneous.

HTH...

nchell wrote:Today in Europe I am unable to copy and paste events, and I also am unable to delete events via the various methods. I see hanging when trying to modify existing recurring events too -- just stuck at the spinner, or a blank rectangle. I am able to create new events without difficulty. (Unit:66818)

I'm attempting with both IE9 & Chrome on two different PCs. Performance for some transactions appears to be poor at the moment, making the Calendar pretty painful to use: After an event is created there is 20+ second wait to return to the Calendar. However, moving between months can be almost instantaneous.

HTH...

I'm also having a problem in not being able to approve a new Calendar. Just getting the eternal spinn......

We've been able to make the necessary changes to fix this problem. If you have posted an issue here would you mind retesting and letting me know if you still see a problem?

I did make some posts and can now successfully delete the event. Thanks for getting this fixed.

kyleq wrote:We've been able to make the necessary changes to fix this problem. If you have posted an issue here would you mind retesting and letting me know if you still see a problem?

Biggles wrote:I'm also having a problem in not being able to approve a new Calendar. Just getting the eternal spinn......

Thanks its working fine now

I see the sign in area, on LDS.org has had a makeover.

All fixed for me now. Thank you

I see the 'fix' was posted at ~11am yesterday. I was on the system at ~11pm last night and it is still broken for me. I can not delete some events. I can not change some events. I can not even add a new event on one of the calendars!

I am using IE & Chrome. Same thing happens with both.

I can drag an offending calendar event in month view to a new date and it seems to have moved. But when I check week view it did not really change.

Stake Clerk in Manteca, CA

kyleq wrote:We've been able to make the necessary changes to fix this problem. If you have posted an issue here would you mind retesting and letting me know if you still see a problem?

I am able to delete events that I couldn't delete before. Thanks for fixing the problem!

Tried deleting a repeating event on the 25th and 26th. Most times just got the spinning symbol. Occasionally would have a message box pop up in Spanish. Having read this thread have tried using Safari and Internet Explorer as well as the Firefox I had used before, still no joy.

I can drag existing events to new dates in the month but not to new months. I can create new events, but can not delete old event no matter what method I use.

The couple of days later (3/25) I was able to change the event that would not change the night of 3/23. However, I can still not delete, or change several of the events in a repeating event. This is the same problem that has existed for at least 5 months now! Get the spinning symbol or the 'Sorry data is temporarily unavailable...' message that we have been getting for 5 months now.

It will let me in to 'try' to edit the repeating event, but it has changed the event to a weekly repeating event and no end date. If I try to change anything and save, I just get the spinning wheel.

Please help! I am now having to send emails to stake members telling them that they can not believe the calendar for specific events because I no longer have the ability to correct things! This is not a good thing!

It's not supposed to allow repeating events beyond 2 years. What happens if you edit the end date and save?

cabrooksby wrote: It will let me in to 'try' to edit the repeating event, but it has changed the event to a weekly repeating event and no end date. If I try to change anything and save, I just get the spinning wheel.

There is an ongoing issue related to repeating events not saving correctly in the database. The end result is that a user cannot modify/delete any event that is part of the series. Please see this thread for details and for continued discussion.