Attachment problem

I added an attachment to an article and tried it on my Mac, my ipad and iphone and was able to open it perfectly. However on a PC laptop, it refuses to open. The article opens fine, just not the attachment. I tried Explorer, Firefox and Chrome but none worked. I am NOT a PC person and so there is the possibility that I needed to do something to make it open, but I can't see what that would be...any ideas?

What kind of attachment? What was the file extension?

RussellHltn wrote:What kind of attachment? What was the file extension?

It was a PDF

zaneclark wrote:However on a PC laptop, it refuses to open. The article opens fine, just not the attachment.

Could you be more specific about what "refuses to open" means? It could mean any of the following or more:

• The attachment bar won't open up when you click on it, so you can't even see the actual attachment link.
• Clicking on the attachment link does nothing.
• Clicking on the attachment link downloads the attachment, but you don't know where to find it in your browser.
• The attachment is downloaded and you can see it, but when you try to open it, nothing happens.
• The attachment is downloaded and you can see it, but when you try to open it, you get an error message.
• The attachment is downloaded and you can open it, but it is blank or somehow not visible.

Which of these is happening? Or something else?

aebrown wrote:Could you be more specific about what "refuses to open" means? It could mean any of the following or more:

• The attachment bar won't open up when you click on it, so you can't even see the actual attachment link.
• Clicking on the attachment link does nothing.
• Clicking on the attachment link downloads the attachment, but you don't know where to find it in your browser.
• The attachment is downloaded and you can see it, but when you try to open it, nothing happens.
• The attachment is downloaded and you can see it, but when you try to open it, you get an error message.
• The attachment is downloaded and you can open it, but it is blank or somehow not visible.

Which of these is happening? Or something else?

When it works, I see the word "attachment" and click on that or on the word "expand" on the right.
I then see the name of the attachment which opens when I click on it. On the PC, I see the word "attatchment" and the word "expand" but neither will get me to the name of the attachment so I can open it. I guess this is your first possibility listed.

zaneclark wrote: On the PC, I see the word "attatchment" and the word "expand" but neither will get me to the name of the attachment so I can open it. I guess this is your first possibility listed.

Hmmm. That sounds like the problem reported in Attachments not available in Internet Explorer, but I've only been able to reproduce that particular problem in IE -- it works fine for me in Firefox and Chrome. But you said that you have the same problem in Firefox and Chrome, as well as IE.

aebrown wrote:Hmmm. That sounds like the problem reported in Attachments not available in Internet Explorer, but I've only been able to reproduce that particular problem in IE -- it works fine for me in Firefox and Chrome. But you said that you have the same problem in Firefox and Chrome, as well as IE.

I just reloaded the article and pdf attachment using chrome on my Mac, and now it opens in chrome on the pc but still not in explorer or firefox.... I guess that's what beta means in the url.....

I saw the same issue yesterday when in Firefox.

The attachment showed a link that said "Attachment" but did nothing in Firefox. (Though I was in an older Firefox 3.6.18)

I switched over to Chrome, and the attachment link showed the filename and could download successfully.

If something was changed in Chrome to allow it to open the attachment, maybe they will be able to make the same change in Explorer and Firefox... And i am hoping if I read the post correctly, this forum is the place for feedback...no need to use the feedback on the Newsletter page...

jaj78 wrote:The attachment showed a link that said "Attachment" but did nothing in Firefox. (Though I was in an older Firefox 3.6.18)

That's a very old version of Firefox (2 years old). I don't think you can expect the Church to support all old versions of browsers. I'd recommend that you upgrade and I'll bet your problem will go away.

I took this advice, upgraded Firefox, and now that works! If Explorer will kick in, I'm in business!

I was checking in from a Linux machine at work where I don't have install privileges, so it's a "you get what you get" scene as far as what browsers are preloaded. I don't have an expectation of backward compatibility, but Firefox 3.6.18 was only from 2011-06-21. For now, I'll stick with Chrome when testing the beta sites.

jaj78 wrote:I don't have an expectation of backward compatibility, but Firefox 3.6.18 was only from 2011-06-21.

It may be a short(ish) time ago on a calendar, but from a version standpoint it is 6 versions ago. Firefox 3.6 is only 2.7% of our users, and our 12th most popular browser. We can't effectively test in 12 browsers.