Cannot access new LDS.org Sites (Calender & Directory) from German (DEU) home page

I have submitted this (along with other members) via the Feedback page, but have received no response.

When going to the Calender or the directory from the Germany home page (http://www.lds.org/?lang=deu), I receive the following error:

[INDENT]The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
[/INDENT]
It is interesting that from the English home page the calender and directory work just fine. Here are the different URLs.

GERMAN URLs (with page load error):
https://new.lds.org/church-calendar?lang=deu
https://new.lds.org/directory?lang=deu

ENGLISH URLs (no error):
https://www.lds.org/church-calendar/?lang=eng
https://www.lds.org/directory/?lang=eng


Any information is appreciated.

gxwheel wrote: GERMAN URLs (with page load error):
https://new.lds.org/church-calendar?lang=deu
https://new.lds.org/directory?lang=deu

It's quite clear that the German home page simply has obsolete URLs that use the old (ironic, huh?) URLs that have new.lds.org instead of www.lds.org. So someone that can actually fix the country home page needs to get that message.

aebrown wrote:someone that can actually fix the country home page needs to get that message.

Thanks for the quick response - my guess was also the URLs.

How can we ensure that your statement (the fixing team is informed) comes to pass? It seemed to change over the weekend - last week from the German homepage there were no problems.

I've passed this on to the team that controls that menu. I think it's an easy fix for them, so hopefully it'll get updated quickly. I'll let you know what I hear back.

Thanks for the update. It would be a great help to get that taken care of! Hopefully the fix can go quickly (table or parameter driven perhaps).

Perhaps I communicated something incorrectly. I just received the message from the help desk that everything is working properly.

Meanwhile . . . The problem persists for our members here in Germany.

If there is anyway to get this message as quickly as possible to the right people, that would greatly appreciated. I am getting several emails each day from members in our stake with the question - why doesn't the website work.

Please follow these steps to find the source of the error:

1) Open German LDS.org page: https://www.lds.org/church-calendar/?lang=deu

2) Click on "Hilfsmittel"

3) click on "Kalender" or "Verzeichnis"

4) receive the following Error . . .

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

gxwheel wrote:Perhaps I communicated something incorrectly. I just received the message from the help desk that everything is working properly.

I don't know just what you communicated, but there is no question that the links for

gxwheel wrote:1) Open German LDS.org page: https://www.lds.org/church-calendar/?lang=deu

That's not the right link (it goes straight to the Calendar, which does work properly). I think you mean https://www.lds.org/?lang=deu

But with that adjusted link, it's indeed easy to duplicate the problem with Kalender, Verzeichnis, or LDS Maps -- they all go to different paths on new.lds.org, which are not redirected to the corresponding path on www.lds.org, and therefore give the connection reset error. This could be easily fixed by just fixing the subdomain on those three links for the German menu to go to http://www.lds.org instead of new.lds.org. Alternatively, the load balancer could be fixed to redirect traffic properly for those three paths from new.lds.org to http://www.lds.org, but that would probably be more work.

But in any case, in this post jdcr256 did say that he had passed the information on the appropriate team. Hopefully that will get some action soon.

I did have the wrong link for the German home page. Thanks for catching that.

aebrown wrote:But in any case, in this post jdcr256 did say that he had passed the information on the appropriate team. Hopefully that will get some action soon.

Yesterday I received the following help desk response, which prompted my entry into the forum. According to this help desk response, no action will be taken, but action is needed.

Brother Wheller, Thanks for contacting LDS.org

I checked the link you provided,
https://new.lds.org/church-calendar?lang=deu - This webpage is not available
it looks link it from a test website, that programmers use pre-production.


Then I tested the link at the production/on-line/real Church website and it is working properly.
https://www.lds.org/church-calendar/?lang=deu


it seems like the regular production website it working properly.
Thanks for the taking the time to report this.

gxwheel wrote:Yesterday I received the following help desk response, which prompted my entry into the forum. According to this help desk response, no action will be taken, but action is needed.

It sounds like the help desk was confused by your steps, since your first step didn't point them to the German home page, but rather to the pre-production German calendar page. The problem is indeed on the German home page at https://www.lds.org/?lang=deu, which contains the three bad links on the Tools menu. But since you pointed them to a different page, it's understandable that they couldn't see the problem.

So you can either try again to contact the help desk, making it clear which page contains the three bad links, or you can just wait and hope that the team that jdcr256 contacted will make the fix.

I received notification on Friday from the help desk that the issue has been resolved, but the Links are still incorrect (Calender, Directory, and Maps).

It looks like the Spanish sites are experiencing the same issue.

Any news on this issue?

Sorry for asking again, but we are right in the middle of rolling out to all wards in our stake and so . . . it is a high priority issue for us. Obviously there is a work around, but . . . it is nice to stay on the site in your mother tongue.

Cheers,
Gardner

gxwheel wrote:I received notification on Friday from the help desk that the issue has been resolved, but the Links are still incorrect (Calender, Directory, and Maps).

I replied with this information to the help desk. Before responding I also flushed caches, deleted cookies & browsing history, tested with IE (the browser I rarely use), etc. just to be sure that the change was made, but not yet visible on my PC (due to stored history). After all of these actions, the link is still incorrect.

I asked someone on the team responsible for the Tools menu to take a look at this thread to give a better update. Hopefully they can give you a better answer than the help desk did.

As 23 of February, still the links in Spanish are wrong (only change new.lds.org to www.lds.org please).

Gustavo A. Romero
Buenos Aires
Argentina

We are still experiencing the problems with the links to Calender, Directory and Maps on the German website. I cleared all history for time range everything from Mozilla this morning. I tested the SPA and DEU websites. The links are still incorrect.

As stake executive secretary (we don't have a Websites Admin in our stake yet) I get several calls each week about this problem.
We are rolling out the calender in our German speaking stake right now - next ward conference, where we will tell members about the features of the website is in two weeks. It would be wonderful not to have the Link problem during this roll-out phase.

Anything that can be done to raise attention to this issue would be appreciated.

See attached screenshots with the evidence of the broken links.

gxwheel wrote:We are still experiencing the problems with the links to Calender, Directory and Maps on the German website. I cleared all history for time range everything from Mozilla this morning. I tested the SPA and DEU websites. The links are still incorrect.

You have done everything you can on this forum to raise the issue. It's not necessary or helpful to make additional posts here on this topic -- the people who can actually make this change are almost certainly not reading anything on this forum. Those who do read this forum are certainly sympathetic to your problem, but can do nothing about it. Remember that this is a community forum, with only occasional participation by Church employees -- this is not a place for official problem reports.

So what can you do about it? I would suggest the following:

• Contact the Global Service Center again. Whoever responded to you initially clearly misunderstood the problem -- they thought that you were using outdated links, and so they told you to use the newer links. They need to understand that the German and Spanish LDS.org home pages contain the outdated links and need to be fixed. You might try phone as well as email.
• Escalate the problem some other way. This might involve you, or even the stake president, contacting the area office.

I'm on the LDS.org team and have made people aware from my side as well. Not sure that will get us much further, but it's at least another avenue of attack

I work on the church help desk and will try and attack the issue from here as well. When we try to access the calendar from the german page here we are able to do it just fine, even though the link shows as new.lds.org. That is probably why the first person that was contacted at the help desk replied that it was working fine, even though the problem still persists in germany. Ive contacted the engineers to see if they can get those links changed to the correct ones. I'll post any updates I get here.

thanks for the replies. The escalation via the stake president is a good idea.

I have been communicating with the help desk and have informed them that the issue is still not resolved.

Obviously if every member would submit Feedback that it is not working - then the problem would become even more apparent. But many members think --- "I probably did something wrong. I don't want to complain if it was my fault." They therefore do not provide feedback via LDS.org. This is a rather humble approach - but I think we should get the problem fixed.

I'll try the approaches aebrown mentioned and do my best to stop using the forum.

gxwheel wrote:I'll try the approaches aebrown mentioned and do my best to stop using the forum.

Thanks for your followup -- please do report back here if you have new information about (hopefully!) resolution of the problem, or the results of trying new approaches to request resolution.

This should be fixed now. Let me know if you continue to have problems.

jdcr256 wrote:This should be fixed now.

It is working now for about a week!!!!
This is great news and a great relief, especially when speaking with members who are new to the calender and some who are new to this and similar technologies.