Disappearing reservations

All of the building reservations I have entered for the year 2012 have disappeared. How do I recover that information? I get an "error on page" message when I attempt to enter new reservations and am unable to proceed with entry of that new information. At this point in time I am unimpressed with the building schedule program. Thankfully, I maintain a hand-written copy for use.

With the new bugs introduced by the release of 2.0.6, I went and checked our reservations. They still seem to be there.

donaldyoung, can you send me your header information in a PM?

1. Log in to the calendar.
2. Change the url to https://www.lds.org/header
3. Copy the resulting page and paste it into a PM

When I log in to 'view reservations' I get the little circle at the bottom that indicates it is trying to load but after several minutes it has still not loaded/does not show reservations. The cirlce just keeps going and going. It has been happening for the last 2 days. Any explanation for this? Or help to resolve?
thank you!

I am trying to follow your directions to fix this problem; #3 says to 'copy the resulting page and paste it into a PM' Please forgive my ignorance...what is a PM?

PM is short for Private Message(?) and is accessed by clicking on the posters avatar (name), there the page is set out like an email client!

lesleyann wrote:I am trying to follow your directions to fix this problem; #3 says to 'copy the resulting page and paste it into a PM' Please forgive my ignorance...what is a PM?

A "PM" is a Private Message that you can send through this forum. It's sort of like an email in that only you and the recipient will see it.

An easy way to send a PM is to click on the user's name in a post (notice how it is orange to indicate that it is a link). One of the options that pops up will be "Private Message".

donaldlyoung wrote:All of the building reservations I have entered for the year 2012 have disappeared. How do I recover that information? I get an "error on page" message when I attempt to enter new reservations and am unable to proceed with entry of that new information. At this point in time I am unimpressed with the building schedule program. Thankfully, I maintain a hand-written copy for use.

I am having the same problem. I don't have any backup (I know, my problem) so I have no idea what to tell someone who wants to schedule the building for a baptism this Saturday. I sent a PM per the instructions to donaldlyoung. Is there anything else I can send you.

Is there a way for you to access my reservation calendar today and somehow send me what is on there - at least for this month? Also, how would you suggest backing up the Reservations calendar? I could synch it with a google calendaar on my computer, but I believe the synche is only one direction.

I am a little panicked right now!!

If you switch to "week view" on the calendar you can see all the events scheduled for a location - including reservations.

I noticed that it appears that you are using "Reservations" to book a room for an event. That's a bad practice that could lead to double-booking. Only an event reliably blocks off a room to prevent anyone else from scheduling that location.

RussellHltn wrote:If you switch to "week view" on the calendar you can see all the events scheduled for a location - including reservations.

I noticed that it appears that you are using "Reservations" to book a room for an event. That's a bad practice that could lead to double-booking. Only an event reliably blocks off a room to prevent anyone else from scheduling that location.

I tried to go to week view, still nothing shows up! Help!

"Week view" of the main calendar. (Not the Reservation calendar.) Then turn off all the "calendars" and just turn on the location of interest. (There will be check boxes next to the locations when you're in week view.)

lesueur926 wrote:I sent a PM per the instructions to donaldlyoung.

The PM should be sent to jdcr256, a church employee with access to the database.

lesueur926 wrote:I am having the same problem. I don't have any backup (I know, my problem) so I have no idea what to tell someone who wants to schedule the building for a baptism this Saturday. I sent a PM per the instructions to donaldlyoung. Is there anything else I can send you.

It appears you misunderstood the instructions. You need to send your header information to jdcr256. The user donaldlyoung is just another user experiencing the same problem as you.

lesueur926 wrote:Is there a way for you to access my reservation calendar today and somehow send me what is on there - at least for this month?

I don't know the answer to that.

lesueur926 wrote:Also, how would you suggest backing up the Reservations calendar? I could synch it with a google calendaar on my computer, but I believe the synche is only one direction.

Only events can be synced to a Google calendar -- not reservations. So that won't work for backing up your reservations.

RussellHltn wrote:I noticed that it appears that you are using "Reservations" to book a room for an event. That's a bad practice that could lead to double-booking. Only an event reliably blocks off a room to prevent anyone else from scheduling that location.

I am the only person with authority to schedule the building so double-bookng shouldn't occur. It appears our Stake input all of the events withoug specifying the location. A nd when I try to enter an event now, no locations are appearing fo choose from.D oes that mean we aren't set up properly. What is confusing is that everything was working fine untIl last week.

lesleyann wrote:I tried to go to week view, still nothing shows up! Help!

In the 'week view' of our main calendar it only shows actual events placed on our stake calendar which I do not do; our exec sec does that). In our stake only stake activities are allowed to be placed on that main calendar but since two wards meet in the stake center, I use the reservation calendar to reserve rooms for the wards activities plus any additional stake activities. The main calendar still shows all of its events; however, I need the reservation calendar to show me ALL room/resource reservations for both wards. Our stake still has the members call me directly to reserve rooms; wards are not reserving their own rooms at this point.

All of this being said, how can I get my reservation calendar back??

lesueur926 wrote:I am the only person with authority to schedule the building so double-bookng shouldn't occur.

The new system works quite differently then the old one.

• Any calendar editor has the ability to schedule a location.
• A reservation can be placed on top of a "conflicting" event
• Anyone who has been granted "Building Scheduler" rights can place an event on top of a reservation/block without ever knowing it's there.
• Any member of the extended Stake Presidency (including clerks) can grant themselves "Building Scheduler Rights"

Add it up and sooner or later, you're likely to end up with a double-booking. If you always use events to block off the building/rooms, then they are protected.

lesueur926 wrote:It appears our Stake input all of the events withoug specifying the location.

That needs to be fixed.

lesueur926 wrote:And when I try to enter an event now, no locations are appearing fo choose from.D oes that mean we aren't set up properly. What is confusing is that everything was working fine untIl last week.

No, it's not set up correctly. A default Stake Admin will need to fix the locations.

lesleyann wrote:In the 'week view' of our main calendar it only shows actual events placed on our stake calenda

In week view if you check the boxes by one or more locations down in the "Available Locations" section, you will also see events on ward calendars and any reservations for the checked location(s). But it sounds like the wards don't have any events, and perhaps your reservations are not working right in your database now, so the location checkboxes might not make any difference right now.

lesleyann wrote:In our stake only stake activities are allowed to be placed on that main calendar but since two wards meet in the stake center, I use the reservation calendar to reserve rooms for the wards activities plus any additional stake activities. The main calendar still shows all of its events; however, I need the reservation calendar to show me ALL room/resource reservations for both wards. Our stake still has the members call me directly to reserve rooms; wards are not reserving their own rooms at this point.

Maybe it's just because I've come to appreciate all the great features of the calendar, but I'm having a hard time understanding how the wards can live with a situation where they have no events on their calendars. The calendar system is about far more than just booking rooms in a building. It allows for members to see events, get notified of changes, sync to mobile devices, and much more. Those wards don't get any of those benefits with the process you are using now.

lesleyann wrote:All of this being said, how can I get my reservation calendar back??

Communicating with jdcr256 as was suggested earlier seems to be your best bet.

To give an update on this bug. The reservations themselves, and the ability to add reservations, are still there. The problem is that the ability for building schedulers to see buildings and create reservations while the building is set to not schedule-able is currently broken.

In other words, the building scheduler should have access to see the building and create reservations while the "Allow wards and stakes to schedule this building" is unchecked, but that functionality is what is broken. Those of you who have chosen not to enable your buildings for scheduling, but allow the building schedulers to use the reservations calendar as a way of scheduling the building are the ones who are affected.

We are working on a fix and a plan to roll it up to production. I'll update when it is there.

I sent my info as requested earlier.
All I am getting is the reservation calender with nothing on it and the endless cycle at the bottom.
I cannot see any location.
I cannot see any of the reservations that are on there.

No-one can book the building through other calenders as our Bishop only wants us to us the one calender for all auxiliaries... so everyone has to contact me for booking.

I'd appreciate some help. Thanks. (as I go now to search my emails to update a hardcopy calender.lol.):)

suze wrote:I cannot see any of the reservations that are on there.

[Moderator Note: I moved this post to the existing thread that deals with this topic.]

As you can see in the post that immediately precedes your post, this problem has been identified and a fix is being worked on. You may want to subscribe to this thread so that you will be notified of updates.

Yep. Us too. We seem to have lost our reservations calendar, and we no longer seem to see a correlation between the reservations calendar and the main calendars. Are we supposed to move now to only using location scheduling?

-dc

See post #18. The bug is being worked on.

Any update? Is the bug actually being worked on and is just a tough one, or is the bug "on the list" but higher priority issues are getting the time? I ask because we are one of the affected stakes, and my building schedulers would like some direction on what to do. They have requests coming in and are unable to see if there are conflicts. And yes, I know we are not using the scheduling system as intended, but that is what we have chosen to do for now. Thus this bug is a critical issue for us.

rickk wrote:Any update? Is the bug actually being worked on and is just a tough one, or is the bug "on the list" but higher priority issues are getting the time? I ask because we are one of the affected stakes, and my building schedulers would like some direction on what to do. They have requests coming in and are unable to see if there are conflicts. And yes, I know we are not using the scheduling system as intended, but that is what we have chosen to do for now. Thus this bug is a critical issue for us.

I am the building scheduler in our Stake and we have chosen to funnel all requests through me (sounds like your approach too). So we had not checked the "Allow Wards and Stake to Schedule This Building" box. My reservations disappeared after the last update. As a temporary solution we checked the box (and assume no one will actually take advantage of it) and I can see the Reservations again. When the bug is fixed we will uncheck the box. Maybe that would work for your Stake.

Lesueur926,

Yes we are using it like you are. My only concern with your solution is "assuming that no one will actually take advantage of it". I expect that at least a few folks will see that scheduling is open and add events. Hopefully this will get fixed soon.

Rick

We are having the same problems. I intend to try the check box solution, but only until I can copy down all of the missing reservations. Then we will uncheck the box again and hope that a solution is found soon.

One solution that I have considered and we are going to try is to create stake-level calendars for the building reservations instead of using the actual reservations system. If you intend to turn on stake/ward scheduling at some point, using the reservations makes sense. We weren't sure what we wanted to do, so we went ahead and used the reservations system when we switched to the new calendar. However, if you are going to maintain centralized scheduling, then the only advantage that the reservations have is that you can use the room tracking features. The disadvantage is that no one else can see the reservations unless they go to the week view. By using a calendar and giving the building schedulers edit permission (I have a calendar for each building), anyone in the stake can see what has been scheduled. We can track the rooms in the "description" section of the events. And you don't have to deal with low priority bugs because you are using the system outside of the way that the designers intended...

Rick

This should be fixed now.

Looks like it is for me. Thank you!

Rick

The bug WAS fixed a week or so ago and all the calendar items were back up but this morning, there were no items on my clendar and at the bottom was the endless circle of doom. Any help or update on another bug? Thanks!

lesleyann wrote:The bug WAS fixed a week or so ago and all the calendar items were back up but this morning, there were no items on my clendar and at the bottom was the endless circle of doom. Any help or update on another bug? Thanks!

It's one thing to have calendar items gone (which is the topic of this thread, at least in regard to reservations), and quite a different thing to have an eternal spinner. The spinner means that the application is in the process of trying to display the calendar, but has not yet succeeded. Some problems with an eternal spinner are server-related (meaning that they may well be fixed when you try again later), and some are data-related (meaning that the application is not able to process your ward or stake's data properly).

So since your symptoms are quite different from what is reported on this thread, I don't think it's accurate for you to say "it has happened again"; this is a different problem.