Unable to schedule a room since V 2.0.6 upgrade

I am unable to schedule a room for an event in one of our buildings. All I see is the endless rotating thinking symbol.
I wonder if it is related to today's 2.0.6 upgrade as I schedule events with rooms for our stake regularly as I am the Stake Asst Sec and the Building scheduler for all buildings in our Stake. I did not have this issue a few days ago.

I was able by trial and error to deduce the following:
1. I can schedule an event without a room without any issue
2. I can schedule an event with a room in all of buildings except for our stake center. Very odd.
3. Thinking that I may have a mysterious conflict with another event in the conflict building (stake center), I tried to schedule an event with a room on Monday December 24th when there are absolutely no other events scheduled (verified in week view). It still gave me the endless rotating thinking symbol.
4. I also tried to schedule different rooms to no avail.
5. I verified this issue using Chrome, Firefox and IE.
6. I verified this issue with a different login (my wife's).
7. I verified the issue on a different workstation.

The only common thread is today's update and one building in our group of four.
Scratching head about now.

rwach wrote:Thinking that I may have a mysterious conflict with another event in the conflict building (stake center), I tried to schedule an event with a room on Monday December 24th when there are absolutely no other events scheduled (verified in week view).

How about a conflict with a Reservation? I know they showed up in the prior version, but I'm just wondering.

Edit: Nevermind. I did a quick test and I'm seeing the same thing. No events at the location, no reservations at that location, but I can't "book" a room at the stake center. But another ward building is OK.

BTW, I happen to be set as the Building Scheduler for that stake center.

It never gets to the potential conflict screen. Just shows the endless thinking circle.
I ruled out a conflict with an existing reservation when I tried to schedule a room on the empty reservation day of 12/24/12.

I also get the endless thinking circle when I try to modify (add more to the event description) to an existing reservation,that I made weeks ago, in the conflict building (stake center).

This is very odd that this room scheduling issue is only manifested in only one of our buildings.

RussellHltn wrote:I did a quick test and I'm seeing the same thing. No events at the location, no reservations at that location, but I can't "book" a room at the stake center. But another ward building is OK.

BTW, I happen to be set as the Building Scheduler for that stake center.

I did a quick test and had no problems scheduling an event at any building. It doesn't matter whether I am a building scheduler or not, or whether I am in month or week view. All events I tried to schedule worked fine.

I'm a stake and ward administrator and I had no trouble adding/deleting an event.
I tried this on the stake and ward calendar levels.

I'm the Stake Center scheduler in my stake, and was able to schedule one booking last night around 7:30pm (with a designated room and times), but when I tried to book another event (immediately following) with room and times, it shows the constant thinking symbol. I wondered if it was my browser that was causing the problem, so I tried in Firefox, Explorer, Chrome and Sarari, but with the same results.

If I do not choose a location or rooms, it DOES work. So basically, I can add an event, but not any of the necessary details to avoid conflict bookings.

Very frustrating... this on the heels of last weeks' issue of not being able to book due to imaginary conflicts.

N

A good nights rest did not help - same issue this morning. However, I did find another interesting twist. I can create an event at the stake center on the wide open day of 12/24/12 in certain rooms - otherwise I get the endless thinking circle when I choose the chapel or other rooms.

Why do you guys find the hard bugs...

I can't find a scenario where I can reproduce this bug, but if some of you who do have the problem can PM me your header information (along with the name of the building causing the problem), I can try to reproduce it using your calendar data. To get your header info:

1. Log in to the calendar.
2. Change your url to https://www.lds.org/header
3. Copy the results and send it to me in a PM

Ooh, here's another thought. If you can create events in some rooms, but not others, is the difference that one room is a custom room, and the other is a default room?

jdcr256 wrote:Ooh, here's another thought. If you can create events in some rooms, but not others, is the difference that one room is a custom room, and the other is a default room?

Bingo!

As soon as I tried this with a custom room, I was able to reproduce the eternal spinner every time. When I schedule the chapel or some other default room, it works just fine. So I think that is indeed the key factor with this problem.

I am also seeing this issue. Any time I try to schedule a room that overlaps an already existing event, with different rooms in the same location, I get the the eternal spinning wheel. If I schedule them so the times do not overlap, there is no issue. Overlapping times in same location, using different rooms = eternal spinning wheel.

Updated: The room that I am trying to schedule is the chapel. The room that is already scheduled IS a customer room (High Council Room).

jdcr256 wrote:Ooh, here's another thought. If you can create events in some rooms, but not others, is the difference that one room is a custom room, and the other is a default room?

Yes, I was trying to book a custom room. The lds.org site seems to be down right this sec, so I can't test any further.

Rats!! In my test environment I can create any combo of custom and default rooms without any problem, but in the prod calendar, I can reproduce the issue (and see the error in the logs) with any custom room.

Anyway, at least I know where in the code the problem is happening, just not what data is getting passed to cause it.

Thanks for all the great troubleshooting you guys did. I'll update when I have a fix.

I'm having the same problem this morning. I'm Stake Executive Secretary. I entered an event on a Sunday morning (HP Quorum Meeting) and forgot to select a location. The event was accepted and all looked OK. I went back into the calendar (Stake Activities Calendar) and added two locations, chapel and chapel overflow. When I selected "Update Event" I got the endless spinning wait box. I waited for about fifteen minutes and then aborted the page. I logged back in and the event was still there, but no location was selected.

I just tried it again and got the very same result. Been running in "wait mode" now for about 20 minutes.

I'm available now to work with someone to try to find this problem. Looks like it is in other units, but not all are having this problem.

If you want me help, contact me at veloyb@msn.com. I'm in the Bennion Utah East Stake.

I just went to another event that I calendered this morning, also on a Sunday. I had not entered the location for this event. I was successful in scheduling it for the High Council Room in our Stake Center. That one went in without a hitch and that location is now shown on the event. I went back and tried again to add the location to the event described above and had the same problem. It is possible that since one of the Wards located in the Stake Center has Sacrament Meeting at 9:00 and my event went from 7:00 AM to 8:30 AM that there is a conflict with that time slot for the chapel or over-flow??

But, there is a bug here that needs to be fixed. If there is a location or time conflict, then an error message needs to come up and not an endless wait.

Hope someone can find this as it seems to be in several other units. Let me know if I can help troubleshoot this.

veehb wrote:It is possible that since one of the Wards located in the Stake Center has Sacrament Meeting at 9:00 and my event went from 7:00 AM to 8:30 AM that there is a conflict with that time slot for the chapel or over-flow??

You'd have to switch to week view and look at the location. So far, everyone reporting problems are reporting problems with "custom" rooms. All the rooms you've mentioned so far can be found in the "stock" list (but that doesn't necessarily mean it's not a custom room.)

So far, I think yours is the only report of the "eternal spinner" being from a conflict.

I'm getting the endless spinning circle while booking the Chapel at our Stake Center. It's not a custom room so that doesn't seem to be the issue in all cases.
I could create the event with no location. Then I tried editing the event to add the Chapel but it just hangs.

I could schedule a room at a different location and noticed it doesn't have any custom rooms. So maybe the problem is you can't schedule a room at a location that has any custom rooms.

mnmpeterson wrote:I could schedule a room at a different location and noticed it doesn't have any custom rooms. So maybe the problem is you can't schedule a room at a location that has any custom rooms.

Unfortunately it's not that simple, and it's not as simple as I thought. I have locations with custom rooms, and I can schedule that location just fine as long as I stick with default rooms, but see the bug whenever I use a custom room.

Ok, I think we have the fix. The problem comes only when scheduling a custom room, or scheduling a default room when there is an event already scheduled in a custom room. On top of that, I think the problem will only happen when that custom room was created before the 2.0 upgrade. Which would explain the problem reproducing this in our test environment.

I'm going to see if I can get the fix into production asap.

I went to the weekly calendar. There are two events scheduled for this same time slot, but in different locations. One is already calendared for the Multi-purpose room. I'm trying to schedule my event for the chapel and overflow. I tried it with only the chapel and got the same spinning wheel that never completed. I sent the info requested to the moderator an hour ago, maybe that will help. My events are new this morning. One I can add a location. The other I cannot add a location. I see no conflicts. These are not custom locations.

veehb wrote:These are not custom locations.

In the post before yours jdcr256 indicates the problem may be related to custom rooms rather than a custom location.

This has been fixed. My fingers are crossed that we've covered all the possible permutations.

Give it a try and let me know what you find.

Yea it's fixed! At least for the location I was booking.

Thanks for the quick fix.

Yes this appears to be fixed as I threw a few combos at it and could not duplicate the conflict issue.
Thanks for fixing it before the weekend!

I just checked and was able to schedule the meeting in the chapel and overflow, which was hanging before. Looks like it is fixed. Thanks!