Missing addresses

3 postsstarted by zaneclark 2012-01-19 00:28 UTC1,672 viewsoriginal topic

Senior Member

#1
2012-01-19 00:28 UTC

Somehow about 50-60 addresses disappeared from the MLS directory of members, except for the zip code. I was able to use LDS Tools to find the missing addressees, but does anyone have any idea why this would happen?

crislapi

Senior Member

#2
2012-01-19 01:31 UTC

Short of having 50-60 of your members deleting their addresses online at the same time, nope, but that's about par for the course.

Did you try requesting a membership refresh to see if that would fill the info back in?

russellhltn

Community Administrator

#3
2012-01-19 01:54 UTC

Sounds like Address vanishing after member updates contact details. If someone did a mass update on the contact information, that could do it.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.