No household markers appear

When I go to "My Ward & Stake," I see the boundaries for my ward clearly displayed, but there are no household markers, as is the case with the current LDS Maps. If I click on a household name in the Directory, then the information popup appears, and it has a pointer to the household marker for that household. But that household marker appears only as long as the information popup is displayed, and goes away when the information popup goes away.

Was it intentional that household markers would no longer appear, or is that feature not implemented yet? Or is there some problem unique to my ward?

I do see household markers in the beta maps, so it might just be your ward data (or your browser). This was using Chrome version 16.0.912.63 and IE version 8.0.7600.16385.

I saw markers on mine as soon as I brought up the ward. IE9.

You might check options. I think there's a way to turn that off, so your preferences might have been set differently.

mfmohlma wrote:I do see household markers in the beta maps, so it might just be your ward data (or your browser). This was using Chrome version 16.0.912.63 and IE version 8.0.7600.16385.

I should have checked other browsers. I was using Firefox 8 when I didn't see household markers. But when I tried IE9, I saw the markers right away. Yet with Chrome, I saw no markers. Hmmm...

RussellHltn wrote:You might check options. I think there's a way to turn that off, so your preferences might have been set differently.

I can't find any preference for turning that option on or off. There are other options for showing various elements, but none that seem to refer to household markers (except for your own Home marker).

aebrown wrote: Yet with Chrome, I saw no markers. Hmmm....

Works just fine for me with Chrome.

I am using FirFox 8. I have some household markers displayed and some not. At first I thought only verified households were not displayed with a marker but there is a mix. I haven't gone through and checked the unverified households to see if all have a marker, but it appears that they do. Only a small number of verified households have a marker. The rest of the verified household markers are missing. Just as aebrown describes, the marker appears when the household is clicked on the list of households on the left and the information popup appears.

I get the same thing in IE8.

jdlessley wrote:I am using FirFox 8. I have some household markers displayed and some not. At first I thought only verified households were not displayed with a marker but there is a mix. I haven't gone through and checked the unverified households to see if all have a marker, but it appears that they do. Only a small number of verified households have a marker. The rest of the verified household markers are missing. Just as aebrown describes, the marker appears when the household is clicked on the list of households on the left and the information popup appears.

I get the same thing in IE8.

What ward are you in?

It would be great if that was an option whether to show the household markers or not. I am using firefox 8.0.1 and I do not see the household markers either. I am using a Mac Mini 2.0 and can see the boundaries fine but no household markers until I click on an name.

aebrown wrote:I should have checked other browsers. I was using Firefox 8 when I didn't see household markers. But when I tried IE9, I saw the markers right away. Yet with Chrome, I saw no markers. Hmmm...

Back when I was first testing this, I saw no markers even if I refreshed the page.

But now with both Firefox and Chrome, I just logged in and still saw no markers. But then I did a cache-ignoring refresh, and with both browsers the household markers appeared. I can't explain what's different between now and a few hours ago, but it is working properly now.

erinbourgeous wrote:What ward are you in?

I PMed that information to you.

Clearing the cache and cookies seems to have worked for both my Firefox 9 and IE8 browsers.

After I log in, the display shows the whole USA with markers for all the ward buildings but no membership information. I can manually scroll down to my ward area but no membership markers are visible. Clicking on the Options link does nothing (like there is no programming associated with the link). Clicking on the Download Link opens a window that took a long time - I didn't wait for it to finish. Clicking on the Directory link takes me to the first ward (alphabetically) in our Stake (as reported in another thread).

Clicking on the buttons at the bottom:
"Home" brings up the text that shows before you log in.
"My Ward and Stake" button does nothing.
"Share Map" brings up a window with the map link.
"Printer" button brings up a Printer window.
"APPS" Button brings up a list of the Apps.

This behavior is the same with the latest updates of both IE9 and Firefox, on 3 different computers through 2 different networks. Clearing the Cache in both browsers has no effect. Today's case was with a brand new install of Win7 and IE9 - first time accessing LDS.org.

davesudweeks wrote:After I log in, the display shows the whole USA with markers for all the ward buildings but no membership information. I can manually scroll down to my ward area but no membership markers are visible.

Taking a wild guess, it sounds like it's not able to connect you to your ward.

RussellHltn wrote:Taking a wild guess, it sounds like it's not able to connect you to your ward.

Anyone have an idea how I would correct this? Things seem to work fine in the production Map and my name is correctly shown at the top of the page with this Beta. When I click on the Directory, it brings up the first alphabetical ward as already reported but at least it has the right stake. I would love to play around with it but it is currently non-functional for me.

jdlessley wrote:I PMed that information to you.

Thanks, I'll look into it.

I had a similar experience. I am using the latest version of Safari on OS X Lion. When I brought up the map I could see the ward boundary but no household markers. However, I left the page up and left the room. When I came back the markers were showing.

The majority of the households have their profiles set to private (UK/Europe default) and are not displayed. The public profiles, 5 or 6, are shown OK, but a random few of the private profiles are also shown. The markers seem to have no logic in who/what is displayed.

At the moment I can't find a pattern! The normal map locator displays correctly.

The results are the same in IE9 and Chrome 16.

Testing this again.

I didn't sign in to lds.org all weekend so I thought I would revisit my experience with the markers loading. It seems to be working better now, albeit slowly.

After first signing in I see my home ward marker. The ward list is empty except for a loading indicator spinning - which I didn't see before. This is the slow part - it took about 30 seconds for the ward list to load. At least I had an indicator to show me that something was happening. Eventually, the ward list and markers all appeared at once.