"Send a Message" -- Message footer garbled

I sent a message today to ward members using the "Send a Message" feature. The message footer is garbled in the email that was sent:

[INDENT]???leader-messages.email.footer.disclaimer.received???
???leader-messages.email.footer.disclaimer.from???
???leader-messages.email.footer.disclaimer.calling???

???leader-messages.email.footer.disclaimer.unsubscribe1???
???leader-messages.email.footer.disclaimer.unsubscribeURL???
???leader-messages.email.footer.disclaimer.unsubscribe2??? ???leader-messages.email.footer.disclaimer.unsubscribe3??? ???leader-messages.email.footer.disclaimer.unsubscribe4???[/INDENT]

For previous messages, the footer used to say:

[INDENT]You have received this email because you have made your email address available to your local Church leaders.
It was sent from: Bishop [Name]
Whose calling is: Bishop
To un-subscribe from future email messages from ward or stake members follow
https://lds.org/directory click on "My Family" then click on "Edit Profile" and remove your email address from your profile. If you are not a head of household you may ask your parent/guardian to edit your profile or you may also contact your ward clerk and ask him to remove your email address from MLS.[/INDENT]

Is this an issue anyone else is aware of?

The same thing happened when I sent out a message last night.

I assume this was from the website, but was it the Classic LUWS or the new features added to the lds.org directory? Since you mention prior, I'm guessing it's LUWS.

RussellHltn wrote:Since you mention prior, I'm guessing it's LUWS.

No. This is happening from the "Send a Message" link on lds.org/leader. We'll see what kind of angry responses I get. (This just happened to me too.)

Hope it's fixed soon.

Happening to me, too: http://screencast.com/t/DIvpWrKLv

https://lds.org/messaging/?lang=eng is the URL I'm using.

We're having that problem too. We're definitely not using Classic LUWS. Any word on progress? Thanks.

Ben Chatterton
Exec Sec
Canyon Trails Ward (Goodyear, AZ)

As of late this afternoon, it was still doing it.....

The messages still go out but they look pretty messy..... Dod anyone report this to feedback? It would be nice to get it cleaned up....

Can anyone give a firm date as to when this started happening? I've been trying to find out if anything changed that might have caused this, but the messaging application has been virtually untouched for months and months.

I'll continue looking for a cause for this problem.

jdcr256 wrote:Can anyone give a firm date as to when this started happening? I've been trying to find out if anything changed that might have caused this, but the messaging application has been virtually untouched for months and months.

I guess I can start out:

Last Successful Message sent without garbled text: Tue, Nov 29, 2011 at 5:52 PM
First Message with Garbled Text: Wed, Dec 21, 2011 at 6:25 PM

(I only send messages using the messaging once or twice a month. I did not send any messages between the above two times).

I'm sure with a few more people posting when they saw the problem that will help zero in on a day/time.

jdcr256 wrote:Can anyone give a firm date as to when this started happening? I've been trying to find out if anything changed that might have caused this, but the messaging application has been virtually untouched for months and months.

I'll continue looking for a cause for this problem.

...pretty sure the key phrase is "virtually" untouched. since new email messaging features appeared in the new directory 1.7 rollout on dec 20 (ie, "email all [organization]"), i'd guess the new code implementing those features broke some of the previously stable code.

i sent a message successfully to the entire ward without garbled headers/footers on dec 15.

jdcr256 wrote:Can anyone give a firm date as to when this started happening? I've been trying to find out if anything changed that might have caused this, but the messaging application has been virtually untouched for months and months.

I'll continue looking for a cause for this problem.

Probably of no help, but on December 1, 2011 at 3:23 pm Mountain Time I received a footer only, no message or anything else at all, but a footer only from "Local Unit Web Team <msr-feedback@ldschurch.org>".

I do not know why it came. I believe it came from the Classic site, which would not necessarily help the new site issue at hand. Nevertheless, you may have been doing something that day with the messaging system.

lajackson wrote:Probably of no help, but on December 1, 2011 at 3:23 pm Mountain Time I received a footer only, no message or anything else at all, but a footer only from "Local Unit Web Team <msr-feedback@ldschurch.org>".

On the same date, I also received a message. But it did contain a message. It's the type one might get reminding you that you belong to a email list and how to change the settings.

jdcr256 wrote:Can anyone give a firm date as to when this started happening? I've been trying to find out if anything changed that might have caused this, but the messaging application has been virtually untouched for months and months.

I'll continue looking for a cause for this problem.

I received a good one on Dec 11th and a bad one on Dec 18th.

geowizrd wrote:...pretty sure the key phrase is "virtually" untouched. since new email messaging features appeared in the new directory 1.7 rollout on dec 20 (ie, "email all [organization]"), i'd guess the new code implementing those features broke some of the previously stable code.

For clarity's sake, there is no relation between the messaging app (referenced in this thread) and the directory app. They run on separate servers and don't share any common code. They don't talk to each other in any way. Directory does not support any messaging services, it just provides email addresses. Emails must be sent from the users mail client.

JonesRK wrote:I received a good one on Dec 11th and a bad one on Dec 18th.

Thanks Ryan, that provides a pretty tight window to look at.

My clerk sent broadcast message last night and it was garbled as of 10:40PM EST. Thank you for your help.

[font=&quot][/font]

Fortunately, at least in my case, the problem doesn't affect the body of the message..it just doesn't look too good. Hope they find the problem quickly as the new year is prompting a lot of messages...

To help nail down the window a little further, I sent a couple emails to our ward, within a couple days of each other:

"Good" Header: Fri, 16 Dec 2011 06:35:37 -0700
"Bad" Header: Sun, 18 Dec 2011 20:40:26 -0700

I can provide the emails or further information from the email headers, if needed.

Cheers,
Steven

Just sent out a message...... Still has the added garbage... It seemed like this was something that could be fixed easily, but I guess not....

I just encountered the same problem today. Looks to me like the messages have been externalized for translation, but aren't being replaced dynamically with the correct text per the locale.

LDSTech, has this defect been recognized and accepted as something that needs to be resolved? If not, is there a more preferred way you'd like issues like this reported?

kinsersh wrote:LDSTech, has this defect been recognized and accepted as something that needs to be resolved? If not, is there a more preferred way you'd like issues like this reported?

It has already been reported to the product manager for lds.org, so you don't have to worry about reporting it any other way.

Just tested on Firefox and Chrome and it appears to be resolved.

sbstout wrote:Just tested on Firefox and Chrome and it appears to be resolved.

Yes, I did get a message today (responding to my earlier report) confirming that the bug was fixed earlier this week.

My bishop is having the same problem; we had a bishopric change a month ago. However, the old bishop did not have this problem. I am the ward clerk and I can send emails from LDS.org “Send a Message” with no problems. It seems to be member profile specific. However, in addition to the garbled trailer, part of the header is garbled also. It seems like some of the automatic fields are messed up. See below:
From: ???leader-messages.user.bishop??? John Doe<John_Doe@gmail.com>
Date: Mon, Jan 9, 2012 at 5:00 PM
Subject: Test
To:John_Doe@gmail.com


Test


???leader-messages.email.footer.disclaimer.received???
???leader-messages.email.footer.disclaimer.from???
???leader-messages.email.footer.disclaimer.calling???

???leader-messages.email.footer.disclaimer.unsubscribe1???
???leader-messages.email.footer.disclaimer.unsubscribeURL???
???leader-messages.email.footer.disclaimer.unsubscribe2??? ???leader-messages.email.footer.disclaimer.unsubscribe3??? ???leader-messages.email.footer.disclaimer.unsubscribe4???

fdmabe wrote:My bishop is having the same problem; we had a bishopric change a month ago. However, the old bishop did not have this problem. I am the ward clerk and I can send emails from LDS.org “Send a Message” with no problems. It seems to be member profile specific. However, in addition to the garbled trailer, part of the header is garbled also. It seems like some of the automatic fields are messed up.

The example you show is from the 9th of January. The issue was fixed on the 10th, so it shouldn't be a problem anymore. If you are still seeing this problem in emails sent after the 10th, please let me know.

It has been working OK for me since about the 10th, just FYI